Customer Service in Travel and Tourism, D1

P & O Processes Records Kept, Receipts, Booking Systems, databases, accident books Records kept, Receipts, databases P & O keep a database of the customers who have used the service each individual booking would have a record number; this is then used if they need to track a booking. The records are also paper based, when you make the booking a customer gets a copy of their reference number along with their tickets, sent to them in the post. The Strengths of this are the customers can be organised by surname and then if they wish to join the club, the staff can check the files for surnames and then see if the customer had been on more than five trips. The weaknesses, of this are Database's can be lost if the file is not either password protected or backed up. The paper based files may be lost if there was a fire. Booking Systems, P & O, have an online booking system where you will have to follow 5 steps;1, outward journey,2 return journey,3 options and upgrades,4 passenger info,5 payment. A paper based booking system is also kept, this includes the same information but instead kept directly with P & O, it is kept by the booking agent. The Strengths of this are the booking is made quickly and easily, the customer also knows all data is inputted by themselves. The weaknesses of this are a customer may not fully understand and therefore book the wrong time or

  • Word count: 2200
  • Level: GCSE
  • Subject: Business Studies
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Why businesses do sets objectives and aims

Mr Edwards BTEC FIRST BUSINESS PURPOSE UNIT 1 Exploring Business Purpose Assignment 6 Assignment 6 Why businesses do sets objectives and aims: In this report I am going to describe and show the key aims and objectives in Business by different sectors and the main functional areas that support business organizations. Underneath shows my typical mind map of business aims. Businesses use Mission Statement: In many businesses communication is the main objects in the form of a mission statement and they also have aims as well. If they want to really achieve it for the future and brings some new with more successes in their businesses, so they have to fallow some steps like put their all efforts and by hard work on workers. Why business sets aims: An aim is where the business wishes and wants to go in the future, its like goals and target. It also could be like a statement of purpose, if the business wants to achieve their progression for future so however they have to achieve their aim for their aims they have to have confidence, communication, development, focus, motivation and teamwork but they also have measurement for their aims but it depends on their aims because they should always be propriety the size of the business so by this then can develop the business but they need a really a hard work. E.g. Britain wants to grow the business into all around the

  • Word count: 804
  • Level: GCSE
  • Subject: Business Studies
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"A manufacturer has discovered that a major component supplier is in danger of going into liquidation. Discuss the ways in which the manufacturer might respond to this news."

"A manufacturer has discovered that a major component supplier is in danger of going into liquidation. Discuss the ways in which the manufacturer might respond to this news." Possible solutions As one of the major component suppliers is under threat of going into liquidation there are a few options available to the manufacturer; the first option I will examine is the possibility of the manufacturer expanding to supply the component themselves. This might seem like a simple solution as it would mean that the manufacturer will now have control over the supply of this component and will also be able to control its production more flexibly. The downside of expanding the company though would be that it could lead to diseconomies of scale as the manufacturer would no longer be specialising in just the assembly of the finished article but would now be involved further down the production line. This move away from the businesses core objectives could lead to poor communication within the firm and a loss of corporate awareness which could see productive efficiency decline so as to make this option not worthwhile. Another option available to the company would be to source the production of this major component to another supplier. The manufacturer would have to research potential new suppliers to see if the operate a just-in-time production method, which would be ideal for a

  • Word count: 643
  • Level: GCSE
  • Subject: Business Studies
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"Although all managers have to provide leadership, not all leaders provide management"

"Although all managers have to provide leadership, not all leaders provide management" In order to create a solid argument we must first define both management and leadership. Management can be explained as being tasks, a discipline and also people.1 Managers are also those that manage change and actually make things happen. Whereas leadership is influencing (or motivating) individuals or groups in order to carry out a certain task.2 If an individual can influence others it does not always mean that they can also plan, organise and control.3 It was also said "Management is doing things right; leadership is doing the right thing".4 In the early 19th century, the need for management was not too strong because organisations functioned in a simpler way. The span of control in the 1800's was much narrower than it is now. There has been roughly a 640% increase in the ratio of managers to subordinates. 5 This explains why there was a sudden surge in leadership and managerial theories cropping up in the 19th century. All managers must provide leadership in order to have a focus in the organisation. If there is no leadership, business would be very slow paced - because everything would be done 'by the book'. They must inspire, lead, set goals and achieve them with the aid of their subordinates. Leaders are those individuals that have arisen from a group of individuals because they

  • Word count: 1570
  • Level: GCSE
  • Subject: Business Studies
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"Analyse and evaluate British Airways decision to cut jobs and routes"

"Analyse and evaluate British Airways decision to cut jobs and routes" As is the trend with many other airlines post September 11th, British Airways have found themselves with a great excess capacity on their airplanes which they are trying to address here by the cuts. By reducing the number of routes; and therefore flights, and reducing the number of airplanes, capacity utilisation per flight should increase meaning higher levels of revenue to outweigh the fixed costs associated with each flight, no matter how full the plane is. This is clearly a financial exercise, aiming to reduce overheads for the currently un-profitable company. Making many management staff redundant should succeed in reducing overheads by having to pay fewer salaries. It may also reduce some of the dis-economies of scale associated with large companies with many layers of management, such as poor vertical communication. In the airline industry which has a very uncertain future already however, making large numbers of staff redundant is only likely to de-motivate remaining staff, who will not know if their own jobs are safe or not, therefore making them less productive. British Airways have seen that low-cost airlines such as EasyJet and Go have remained very profitable post September 11th and are trying to focus their operations to compete more closely in this market segment. By doing this they

  • Word count: 409
  • Level: GCSE
  • Subject: Business Studies
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"At the heart of New Right thought sits the paradox of authoritarian and libertarian." To what extent would you support this?

"At the heart of New Right thought sits the paradox of authoritarian and libertarian." To what extent would you support this? Conservatism is the doctrine which opposes radical social change, especially when that change is enacted by government force wielded by others. As such, it means different specific things, depending upon what conservatives wish to "conserve" at a given point in time. In the 19th century, conservatives thus aligned themselves with the "Right" - i.e., with the state's authority, tradition, the established political order, and the status quo, and in opposition to individual rights. Liberalism, by its original definition, is the doctrine which seeks to promote liberty. This term, like conservatism, is ambiguous, because different people at different times have meant different things by the term "liberty." In the 19th century, liberals favored individual rights (to life, liberty, and property), political freedom (via a Bill of Rights, against the constraints of the state), and laissez-faire capitalism (with no government interference in the economy. They opposed the authoritarian state, wanting instead a minimal government, one limited strictly to defending individual rights. This may seem a totally contradiction, as it would seem barely possible to be an advocator for one and a follower of the other, so differing are both aspects. But it is possible, as

  • Word count: 1135
  • Level: GCSE
  • Subject: Business Studies
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"Australia is a limited market. Businesses in such markets seek global remedies."

"Australia is a limited market. Businesses in such markets seek global remedies." In a speech made by the Hon. Alexander Downer MP, Minister for Foreign Affairs, to the Asia Society and AUSTCHAM in Hong Kong, 15 October 1997, he stated "There can be no question that globalisation offers huge opportunities for internationally competitive economies. But it also brings in its wake challenges for political and economic management. No economy stands - or prospers - alone. Globalisation brings with it increased competitive pressures in markets, and makes globally-based trade rules and disciplines even more important." In essence, he is saying that globalisation can help to open up new markets for countries that embrace it. As Australia is a limited market, its businesses seek global remedies, or globalisation, to help them expand outside Australia. Globalisation is one of the 'buzz words' of the 1990's: we live in a 'global' village, we consume 'global' brands, corporations have to be competitive in a 'global' market place and governments have to be responsive to the needs of the 'global' economy. Companies are expected to achieve overall worldwide objectives by adapting to local conditions in several countries. In some cases this may mean tailoring products for national markets, in others paying exceptionally low rates for labour because it

  • Word count: 1244
  • Level: GCSE
  • Subject: Business Studies
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"Do you think the annual 'Great Singapore Sale' should be retained or done away with?"

Name: Marissa Sim (23) Class: S2/08 Teacher: Mrs. Louisa Yue Personal Exposition - Draft 2 "Do you think the annual 'Great Singapore Sale' should be retained or done away with?" Walk down Orchard Road any time from May till early July this year, and people lugging numerous hefty parcels around will not be an uncommon sight. Most shops and department stores would have posters and signs hanging prominently from the shop windows, announcing large discounts and amazing offers. From teenagers to the elderly, majority would welcome the annual Great Singapore Sale (GSS) and look forward to snapping up huge bargains from this long-anticipated event. With so many people awaiting this event, the GSS should definitely not be done away with. The GSS is something many people anticipate, as it benefits them. However, the largest group of people that look forward to it, are the consumers. The GSS is a good chance for consumers to grab the opportunity to save a significant amount of money, as they can chalk up huge savings by buying discounted items. This can certainly benefit them when purchasing more expensive products such as household items, as they get better prices and bigger savings, as the amount saved tends to be higher. For example, a 15% discount on a washing machine, costing about $2000 would mean a $300 saving, which is a significant amount of money, especially to the

  • Word count: 751
  • Level: GCSE
  • Subject: Business Studies
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"Explain how contemporary changes in the technological, economic and socio-cultural environment of management are affecting the conduct of management"

"Explain how contemporary changes in the technological, economic and socio-cultural environment of management are affecting the conduct of management" The affects of contemporary changes in the technological, economic and the socio-cultural environment has been very vast and has greatly restructured the managerial process of planning, organizing, leading and control. By simply having a look around us and evaluating the twenty first century to the past decade, we can truly notice the substantial changes in technologic, economic and the socio-cultural environment of management. These changes have beyond doubt affected the ways in which managers of the twenty first century could and would plan, organise, lead and control to the managers of the past decade. There are always two sides to a coin; likewise there are several advantages and disadvantages of these contemporary changes to management. The major technological advancement evident has been immense usage of Information Technology in organisations. The innovation of the Internet and the World Wide Web has been the one of the key driving force to several major changes to the conduct of management. Economical changes in the past decade have been significantly substantial. With many organisations going global, managers need to gain global knowledge and experience in accordance with the countries in which the organisation decides

  • Word count: 2342
  • Level: GCSE
  • Subject: Business Studies
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Give an explanation of break-even analysis and explain how it supports the achievement of strategic aims and objectives.

Section 2 . Give an explanation of break-even analysis and explain how it supports the achievement of strategic aims and objectives. Break-even analysis compares a firm's revenue with its fixed and variable costs to identify the minimum sales level needed to make a profit. The starting point for all financial management is to know how much goods or services cost to produce. If a business knows how many products they have to sell, they can benefit from it because this can cover their costs. This is particularly important for new businesses with limited experience of their products or their markets. It is also of value for established businesses which are planning to produce a new product. A company whose aims and objectives are growth, continuity, investment, innovation etc can use break-even analysis as a cheap, quick and simple tool to analyse and estimate the future level of output they will need to produce and sell in order to meet given objectives in terms of profits. It can also help to assess the impact of planned price, changes upon profit and the level of output needed to break-even. It is also of value for established businesses which are planning to produce a new product. It also helps to support applications for loans from banks and offer financial institutions-the use of the technique may indicate good business sense as well as forecast profitability, and

  • Word count: 2133
  • Level: GCSE
  • Subject: Business Studies
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