Use of computers in teaching and training.

Use of computers in teaching and training Use of computers in teaching and training Computers have become an integral part of modern day life and are becoming increasingly important as teaching and training tools. In the work place and many educational institutes computers and networks have become commonplace. This allows companies and educational establishments to utilise many possible computer training and education techniques. Today the use of computer based training and education covers a very broad spectrum of uses. This essay will explore the use of computer based education and training in the area of staff training. The advantages and disadvantages of this computer-based training will be discussed and the facilities available will also be explained Many companies now use computers in staff training and education. Computers are used as both a resource to present information and as a tool to develop practical expertise in staff. Computers can be used as a resource to present information because of presentation programs such as Microsoft PowerPoint. This presentation package can be used for basic training such as an employee induction, the presentation could give information about the company and what the employees will be doing. Computers can also be used as tools because they can help develop employees practical skills e.g. an employee who would be working with

  • Word count: 570
  • Level: GCSE
  • Subject: Business Studies
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What is customer service

What is customer service? Customer service consists of the various ways in which a business looks after its customer. A business that wants to provide a comprehensive high quality customer service must be aware of, and be able to analyse, customer needs, and also to set up systems to ensure that those needs are catered for from the first enquiry to after-sale service. Customer service consists of a wide range of activities. The purpose of these is to make sure that customers are happy and will return again and again. Every business should remember that customers are the factors, which affect demand for the product. It is one of the greatest importance, therefore, for the organisation to know its customers- who they are, what they need and how it can satisfy those needs. Customer service is one of the most important ingredients of the marketing mix for products and services. High quality customer service helps to create customer loyalty. Customers today are not only interested in the product they are being offered but all the official elements of service that they receive from the greeting they receive when they enter a retail outlet, to the refund and help that they receive when they have a complaint about a faulty product that they have paid for. Introduction to Sainsbury's Sainsbury' is a high class retail store that supplies to a wide range of products mainly dealing

  • Word count: 886
  • Level: GCSE
  • Subject: Business Studies
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world development

Functional Areas There are different functional areas or departments in a business to ensure everything runs efficiently. Even in small businesses different key tasks need to be done regularly this may be carried out by 2 or 3 different people doing various tasks or in a big business such as Tesco or Sainsbury one department may consist of up to several people. Functional areas also vary for different businesses such as retailer do not have the need for the production function. The purpose of having different functional areas are so that each one of them can be carried out efficiently it also helps them achieve their aims and objectives as different departments have different aims and objectives. There are many different departments or functional areas in a business they are: Administration - This department is a support function that is needed by all businesses, they carry out a wide range of tasks which can be simple like opening mail, filing documents and sending email and faxes but it also includes more original and flexible tasks, such as arranging travel or important events, from staff meetings to visits by foreign customers. Poor or sloppy administration can be disastrous for a company's image and reputation as mistakes such as a lost order, badly typed letter, important message that is not passed on or wrong date scheduled for a meeting can cause problems and may

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  • Level: GCSE
  • Subject: Business Studies
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Within a business there are the different departments: marketing, finance, human resources, and administration. Each of the departments have there own aims.

Within a business there are the different departments: marketing, finance, human resources, and administration. Each of the departments have there own aims. Within a business there are the different departments: marketing, finance, human resources, and administration. Each of the departments have there own aims. These aims can lead to a businesses success or failure depending on whether the aims/objectives are met. Some departments have the same aims as the others, for example finance and human resources may both have the aim to be a good employer. But this aim is achieved in a different way by each department Finance The main aim of the finance department is to make a profit in order for the business to survive. If the business is trying to survive the finance department must find a source of finance. This can be internal (within the business) or external (external sources out side the business). A source of finance that is internal includes the business profits and selling assets from the business (selling something the business owns, in Cadbury's case it could sell a business that they own e.g. sell Dr Pepper to Coca-Cola). External sources of finance are from a bank or building society. If the business requires a huge amount of money (e.g. Thousands) a loan or mortgage will be arranged with the bank. But if only a small amount of money is needed an overdraft can be

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  • Level: GCSE
  • Subject: Business Studies
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What is market failure?

What is market failure? To understand what market failure is, we first need to look at markets working correctly. The assumption is that if markets are working freely with no imperfections, this will give the most efficient outcome, The main causes of market failure Once you understand what market failure is, we need to look at the various reasons why markets do fail. Below are listed the key reasons why markets fail: Externality This failure is due to a 'by-product' of a certain production process, or of consuming something, that affects a third party. This effect can be positive or negative. The wrong market structure This failure is due to the market structure not following the only truly efficient market structure (i.e. perfect competition) Public, merit and demerit goods This failure occurs as the goods being produced are of a nature that the market would under provide, over provide or even fail to provide, if the government did not intervene. Other ways in which markets fail There are numerous other reasons why markets fail and these are listed further down in this topic. Private costs, external costs and social costs With the example of the factory, we need to divide all the costs to society into private costs and external costs. The social cost of an activity is the total cost of that activity, both privately and externally. So: Social Cost =

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  • Level: GCSE
  • Subject: Business Studies
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What is marketing?

What is marketing? * Marketing is all the processes involved in moving goods from a producer to a consumer. * Marketing is the management process responsible for identifying, anticipating and satisfying customer requirements profitably. * Marketing is a human activity directed at satisfying needs and wants through exchange processes. Using these three definitions it is clear that marketing is not just about the adverts on the television. Marketing is a complex part of business. We can determine that marketing according to these definitions is the focus on the needs and wants of the consumers. The definition of marketing therefore goes passed the idea that it is just selling. We start to think about words such as identify- the ability to use market research. Anticipate- this is predicting the behaviors of customers and there reaction to new products, and Satisfy- the customer by ensuring they are happy with the quality, price, design and performance of the goods. How do we identify and satisfy customer needs and wants? This process can be long and complicated. Organisations should strive to identify both expressed (known feelings and thoughts) & implied (suggested or hinted) needs and wants. Using the information gained organisations should develop products that meet these expectations. This is known as the Customer orientated approach. Identifying needs and

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  • Level: GCSE
  • Subject: Business Studies
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What is Marketing?

PLM3302 Marketing and Promotion Answers with notes Lecture 2: What is Marketing? . Definitions of Marketing There are a lot of different definitions of marketing, however, the main concepts among those definitions are more or less the same. Marketing often confused with promotion. Marketing involves the entirety of a company's organization from internal organization onwards. However, promotion is only part of marketing. According to Philip Kotler, marketing is a social and managerial process by which individuals and groups obtain what they need and want through creating, offering, exchanging products of value with others. Marketing textbooks often define marketing as a business philosophy, the central tenet of which is "closeness to the customer". Therefore, the main concern of marketing is still to satisfy our customers' needs and wants. "The aim of marketing is to define and satisfy the customer's needs better. This is achieved by trying to create an exchange that satisfies all parties; juggling different factors, such as production and distribution, but all the while keeping the customer in the centre." A. Baverstock. In the past, most of the products and services were Product-led - Produce a good and then find someone to sell it so traditional notion of "gentlemanly publishing", the publisher deciding what is good for someone, e.g. in aesthetic terms. This might

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  • Level: GCSE
  • Subject: Business Studies
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Why might economic growth not always be a good thing?

Why might economic growth not always be a good thing? When a country undertakes the challenge of economic growth, it does it for a number of reasons, but possibly the most important of these is to satisfy its populace. After the Second World War, South Korea wanted to grow economically in order to escape their medieval agrarian lifestyles and to experience all of the trappings of consumerism. But instead what South Korea and many other developing economies find themselves bundled with is far from their idealistic dreams. Growth is not always something to be welcome for the vast majority of economically growing countries. Of the vast array of categorised evils that materialize from growth is the horrific pollution. The pollution we see today is endless. From the smallest microcosm to the entire earth, economic growth and waste is slowly choking everything around us. As members of an industrialised society the detrimental effects are all too apparent. And in general, the despoiling of the landscape and the pollution of air and water decrease man's ability to enjoy the "real" amenities of life, thus questioning the accepted opinion that materialism brings more to our daily lives than for example, the life of someone in a pristine and enjoyable natural environment. As I sit here writing this essay, in front of me lie vast swathes of land ripped wide open, and in their place,

  • Word count: 1496
  • Level: GCSE
  • Subject: Business Studies
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