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“Bin IT” is a newly established company whose purpose is to specialise in educating its customers in the benefits of recycling. Kate Devon is the Chief administrator of the company and does all of the payroll calculations for the pay slips by hand and not only does it take her a long time to do but she often makes mistakes. She has asked me to help her and create a new system that will make the job easier and eliminate their existing problems.

I interviewed Kate Devon, the chief administrator to find out about her job, the problems she’s having and the user requirements needed.

Amy Smith: What are the problems you, as the payslip writer face with the current system?

Kate Devon: Well, to start off with it was an alright job to do, I used a calculator to do my calculations and got through the task quite quickly. But after a while I couldn’t keep up and the task started to take longer and because I was restricted to time scales I would start to make mistakes. It was such a daunting task to do that I started getting tired throughout the day.

Amy Smith: Would you say you would like a new system that is easier?

Kate Devon: Yes, after a long hard day my hand gets tired and people often don’t understand my writing, they have complained, but there is nothing I can do, I have tried to explain this to them. I would like to see a new system put in place that is easier and faster to use. The simpler, the better.

Amy Smith: Would you consider having someone to help you or would you prefer an automatic system?

Kate Devon: I must say that an automatic system sounds like it would help an awful lot, you see I really don’t enjoy my job at the moment and the tasks that are involved in it, so I would like a complete change for the better, I’m not saying that I am dismissing the idea of help, I would just prefer a different system.

Amy Smith: Are there any other minor changes you would like made, for example the colour of the payslip or a logo?

Kate Devon: Well not many, as you mentioned, the colour of the payslip is important, but I must say I would rather it was a dark colour that doesn’t wastes ink and damages the environment. And as for the logo, I think it is a nice idea, I don’t really think it is necessary but would make a lovely change to the payslip.

Amy Smith: So simple is better when we’re talking about the design? Well thank you for letting me interview you.

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I also interviewed Eric Edward, Managing Director of “Bin IT”, asking him questions about the advantages and disadvantages of having a handwritten payslip system in his workplace, the problems he faces with the current system, and the improvements he would like to see carried out in the future.

Amy Smith: As the Managing Director of the company, would you say you have faced many problems with current payslip system?

Eric Edward: I get hundreds of complaints a week! There are so many now that it is a major concern. I had a word with Kate, the writer ...

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