Every morning at 10:05 (college break time) we set up the box office further with an order booklet, seating plans and a float (an exact example of these systems/procedures we are using are situated in the diary entries).
The Sale & Bookings Of Tickets/Seats
Customers will be able to purchase tickets at 10:05am Monday to Friday, should there be any tickets left, customers will also be able to purchase tickets pre-performance.
Its is only possible to purchase tickets in person as we don’t have access to using a telephone service for ticket bookings, our booking system has largely been designed around this factor.
On purchasing the tickets the customer will be asked what night they would like to watch the performance, they will be given the option of
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Tuesday 2nd July
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Wednesday 3rd July
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Thursday 4th July
Once stating which night the customer will be shown a seating plan for that particular night and asked where they want to sit, once stating which seats, the appropriate page will be found in the booklet and the customers name will be wrote down as well as if the ticket purchased is that of an adult (a) or concession (c) price, the cost of the ticket will also be recorded, the customer will then be given their tickets.
Ticket Prices
Adult = £3
Concession = £2
Staff Concessions = £2
The staff concession price was lowered and an added deal attached. Therefore members of college staff (teachers etc.) buy their tickets for a £1 and anyone they bring with them adult or not their ticket will cost £2.
Problems Associated With The Sale Of Tickets
Should a customer need to exchange their tickets for another night then we will erase the original booking and make another booking, if however should there be no seats available for the other nights then we will refund the tickets, and resell the tickets in the same way as we originally sold them.
Admit Slips
Should a customer forget to bring with them or lose their tickets we will ask what their surname is and if it matches the name we have wrote in then we will give them an admit slip.
Dealing With Cash
When people are purchasing tickets we are only able to accept cash or cheques that are made out to: Macmillan College.
Only myself and one of the teachers will have a key for the float. I personally will be responsible of handling the cash, in both receiving the payment and giving the right amount of change should it be necessary. On opening up the box office the float will be retrieved from the accounts office, once used and finished with it will then be returned to the accounts office until it is needed to be used again.
Collection Of Tickets On Night Of The Performance
On the night of the performance tickets will be asked for as proof of paid admission. Once the usher has received the ticket(s) they will be checked and the stub of the ticket will be ripped off to ensure the tickets have been checked and the customer will be shown to their seat by an other usher. The tickets are also a different colour and a date for each night therefore people wont be able to use the tickets again. All documentation of tickets etc. will be kept to check that tickets comply with the float total.
Mailing Out Letters Informing People About The Show And Ticket Prices, And Dealing With Any Replies.
As part of advertising the show a letter was sent out to all the college governors, informing them of the show and offering them one complimentary ticket each, and additional guests tickets at the concession price of £2.
Once we have replies we will book their tickets should they wish to come and view the performance.
We have also mailed flyers to all the tutors asking them to inform the students of the performance etc.
Dealing With Lost Property
Should we find anybody has left any of their belongings we will store their belongings behind the reception desk where they will then be able to retrieve them.
Dealing With Customers
It is important to keep the customers happy with the service otherwise they wont want to use the service again. Therefore all staff when dealing with customers will be in uniform of;
- Black skirt/trousers.
- Black shirt/smart top.
- Name badge.
The staff must greet customers with a smile and be as friendly, helpful and informative at all times, whether it be answering questions about the price of tickets to the times of which the show starts and ends. It is important to treat all customers the same regardless of their age, race or any disabilities they may have.
An additional box office was set up on Thursday 20th June, at a year 6 open evening in the college learning centre, this proved to be successful as we sold some tickets and gained interest in the production itself, myself and kirsty enjoyed running this box office just as much as we run the one inside the college itself.
We set this box office up the same as we do the one in college only as part of promoting the show as well we were handing out flyers and had a better chance of discussing the production with potential customers, this seemed to be really successful.
So far our box office is running smoothly and working well as we had planned. We have all participated in the interaction with customers and have complied with the set objectives of being friendly, helpful and informative. We have been willing at all times to take on new roles both inside the box office and front of house area, we have also participated in quite a bit of the marketing side of things. We have maintained punctuality, motivation and encouragement amongst each other in working as a team on most aspects of this unit.
The original main part of my role within box office was to design and develop ticket designs as well as producing them. The following sheets are my designs for the tickets and the development of them. In developing the designs I had to interact with members of staff more than usual especially on the production side of things, I feel I did this well and maintained enthusiasm with the task at hand. I have also been more than willing to help out in additional areas of the production.
