Also looking at the above graph it shows that Hammersmith and Fulham have the most qualified workers in the West London area whereas Hounslow and Harrow have the least skilled workers.
Looking at the qualification information I found out about West London I feel it will cause problems for William Hill shops structure as they may have to recruit people who do not have the right skills as there is a shortage of skilled people in West London however this should not be a problem in the long run due to the type of sector William Hill operate in because training has to be done in order for the employees to be developed.
Employment
It will greatly help them if they keep their current workers and recruit highly experienced workers to stay very much competitive. This will eventually aid William Hill because looking at this graph they can see what sector takes up most of the market therefore will well their sector operating or being effective and also to suggest ways of improvement.
London is made up of various sectors due to being the capital but West London also plays a big part to this. From this many business are affected even William Hill because as they come under one major industry sector it very much shows how increasingly common people are use their services and more competition because rivals will find ways to copy William Hill and they would have to recruit the unemployed. I found some statistics, which prove that West London employment rate is estimated to increase to 664,700 thousand which means more people are becoming employed and this will affect the likes of William Hill because if they need more workers due to higher demand from customers then they are less people to be recruited and will find it hard to recruit from West London and even recruit experience workers such as LBO mangers and would mean going out of their areas to recruit. The employment of sales is projected to increase 50% by 2005 and the total employment in the West London is projected to increase 4% by 2005. Form this information I can say that employment in retail sector is predicted to increase more than usual. This will effect William Hill because it means they will be employing staff also which is more than usual due to the increase in population and this means more demand for their goods. Also from the figures it seems that the age range of 16-24 years old in West London is rising from 165,000 to 180,000 in 2010. This means that in the long run the HR department will be employing this age range and will not have a problem in the future because there is more of them to recruit due toothier age range increasing. All this information will affect the job roles in William Hill because it may become harder to employ the right staff required due to a shortage in age requirement and skills that are needed for William Hill to be operative in their sector
Population
Also this graph allows Human Resource to look forward and predict what staff and the age of staff needed to be recruited.
Therefore becomes a problem to William Hill and also due to their age they have to be paid more. Even though this data will help William Hill plan for the future because they will able to see what the future population will consist of see if the human resource planning consists of this change if not then alternative arrangements has to be made to cater to this increases of senior age workers and this may mean changing their social policy to collaborate with this.
People have a dual role as purchasers of products and suppliers of labour. Depending the size of a business it will need to consider the trends in population.
From looking at the past population trend the estimate for 2005 is 1,395, 622 for West London alone. This figure shows that the level of demand for certain products and services are likely to be more due to an increase in consumers and also more money being spent. This is a very positive forecast for William Hill because it means more disposable income and this will be spent on leisure and luxury goods such as placing bets and inevitably increase in productivity which means more staff to be employed and more money so it should give workers larger bonuses. Also a increase in population will mean more rivals due this market being a perfect competitive market and has no restrains on competitors but also with this increase it means William Hill will have to recruit more Cashiers to serve customers and perhaps qualified and trained managers. The above graph shows that the population of West London is highly populated at 25-59 years of age, which to some extent benefits William Hill because the have more experience in the bookmaking field however when it comes to being innovative I think William Hill will find it hard employing in that age range especially when it comes to Cashiering because their is relatively 11% of them which means they have to find other ways in being innovative this could be done through employing more graduates in West London even though they to are scarce but they have team working knowledge and innovative ideas to bring to William Hill and are likely to be employed as Managers because they already have that basic skills and experience. Anyway the recruitment and selection process has to be done thoroughly to gain the right staff and when planning ahead it is important to look into the labour market such do William Hill in order to stay competitive and to gain best access to a large pool of labour.
Internal Staffing Information
From looking at the Labour turnover of Evelyn branch, which includes full and part-time staff, is 20%, which is very reasonable for an average employment of 15. However this could be improved if William Hill employ more of the younger generation and bring unique and different ideas. William Hill mainly employs over twenties and majority Managers have very traditionalists views on how a shop should be functioned which does not help in this day and age because to stay competitive William Hill have to be on top by keeping innovative and younger workers will bring this scaly in Cashiering. This should decease labour turnover because the shops are very friendly and less people will want to leave even part timers may switch to full time and saves the HR department recruiting externally.
It has be said that William Hill do not have much of a flexible work force and again this is due to the type of workers employed because it means they have a set way in doing certain things which is not always economic to William Hill and have difficulty responding to change so William Hill will respond to this by employing more part time workers and younger ones to who are very much susceptible to change and bring different ideas which benefit William Hill economically even though they tend not to be committed for long it will be the HR department to keep them motivated to stay through financial and non-financial incentives.
William Hill does offer promotion to their staff and sending newsletters to different LBO’s throughout each district does this. William Hill uses the policy that employees should take it upon themselves to apply for stepping up the hierarchy and is likely to have an interview within two weeks and notification if they have the job a week form the interview. It looks good on William Hill’s behalf that promotion appears to be taking place within the organisation however when some employees hops are high due to them feeling confident that they deserve that job it may not always turn out that way. This could because they where not really when suited for the from their person specification and this can demotivate workers and cause low morale and eventually less effort in customer service to customers.
William Hill also offer appraisal to every employee to try to motivate him or her in staying and develop through the organisation. Appraisal is don for Cashiers once a year for both part time and full time staff but for Deputies to Senior levels in the hierarchy quarterly. Appraisal is done to see if targets are meet and what reward needs to be given because here is where you can spot who needs to be promoted in William Hill. From this staffs feel that they are being thought of and gain job satisfaction to stay with William Hill that means less recruiting in West London due to high retention level of staff at different levels of the organisational structure.