Diploma in health and social care essay on communication.

DISTRACTION/NOISE

Poor lightning, uncomfortable sitting, unhygienic room, affects communication in a meeting. Also use of loud speakers interferes with communication.

EMOTIONS

Emotional state at a particular point of time also affects communication.

COMPLEXITY IN ORGANIZATIONAL STRUCTURE

POOR RETENTION

We can’t always retain what is being told, specially if it’s not interesting.

One of the most important type of communication for me, as manager, is feedback.

The most challenging feedback is that from residents.

FAMILIES OUTSIDE AGENCIES

STAFF SOURCES OF FEEDBACK

INSPECTION RESIDENTS

Most importantly, I must be clear that feedback and evaluation are valued for me.

My system wont be effective if feedback and evaluation are not accessible and open to change and review.

.4Strategy in Health Care is carefully devised plan of action to achieve a goal.

At first we should eliminate differences in perception.

The home should ensure that it is recruiting right people on the job. This is interview responsibility to ensure that the interviewee has command over the written and spoken language. There should be induction program and also proper trainings conducted for required employees.

Next use of simple language but avoid ambiguous words and jargons.

Third make sure we reduced and eliminated noise levels, that should be overcome on priority basis.

Next listen attentively and carefully, that’s means hearing with proper understanding of the message that’s heard.

Very important is emotional state. We should not show our emotions while communication as the receiver might misinterpret the message being delivered.

For sure the organizational structure should not be complex. Simpler the structure, more effective will be communication.

Next the managers should not overload themselves with the work. They should listen to their problems and feedbacks actively, but avoid giving negative feedback. Even the contents is negative still should be delivered constructively. Also proper media selection is very important. Simple messages should be conveyed orally, like face to face. Use of written means of communication should be encouraged for delivering complex messages. And last flexibility in meeting the target. Managers should ensure that the individuals are meeting their targets timely without skipping the formal channels of communication.

.5Use different means of communication to meet different needs.

VERBAL vs NON-VERBAL

Before performs any medical procedure or care task with a Resident, it’s important they use verbal communication. To inform Resident, so she/he know what to expect. Also can be used by Resident to inform carer how they are feeling, what concerns they have.

Non-verbal communication come from eyes, hands and other parts of the body.

FORMAL vs INFORMAL

Formal communication is often found in policies and documents, to explain them to Residents and families.

Informal allows conversing with Resident about their interest, daily activities and families.

TECHNOLOGY-AIDED

Not all Residents are able to communicate on their own with their caregivers. In these instances, many use technology-aided communication devices to hear or speak.

SIGNS AND SYMBOLS

Using this type of communication is beneficial in care setting, as it allows individuals who are unable to read or understand a specific language to still know what is being communicated.

Depence of need we use different type of communication.

2.1 Monitor the effectiveness of communication system and practices.

Effective communication is a vital element of managing situations.

Managers have to test how effective is their communication and what impact it has on others. Messages which are send needs to be understood and accepted.

Manager must check that this has occurred. If need she/he must rephrase or clarify this messages.

Manager has to be aware of the barriers that may exist. Residents, workers of his team may have different needs.

That’s managers responsibilities to consider when, where and how she/he communicate.

Monitoring the effectiveness of communication system and practices in St Omer:

All staff is aware how important is recording information and passing them to other carers on handovers. My responsibility is to make sure Resident files are up to date with all important information, care plans updating when necessary.

When problem is discovered we organising staff meetings when we can discussed about existing problem. All seniors communicate with other professionals on daily basis. Each discussion with General Practitioner (GP), District Nurse (DN) has to be recorded on Care Log. Sharing records with other professionals must be consultated with Manager.

All staff of St Omer is aware of our Policies and Procedures and fallowing them.

2.2 Evaluate the effectiveness of communication system and practices.

The biggest challenge is in turning a policy or procedure into a working document. Each of team members needs to be involved at every stage, as do the Residents. Induction of new team member is a good opportunity to fresh up on procedures for all staff.

All staff is aware that confidentiality is important in the field of social care and that legislation, such as The Data Protection and Human Rights Acts. All our policies are complying with legal requirements eg Essential Standards for Safety and Quality. Registered Managers and my responsibility is making sure we are fallowing all of them during our audits.

2.3 Propose improvements to communication system and practices to address any shortcomings.

I must ensure that all staff is aware of what system and structures exist and the purpose of their existence. This process should begin at induction and that ongoing support and guidance are provided.

Example: Handover. During handovers team members are able to understand what has occurred and what else needs to be achieved. A handover is a useful tool for staff and also facilitates good care practice by highlighting issues and actions. I can make staff aware of all daily tasks, appointments and my expectation.

2.4 Lead the implementation of revised communication systems and practices.

Even I am aware of what I need from my team, it can be difficult to get it. One of skills which I will need to have , will be assertiveness.

Assertiveness is mean to be clear in stating what I need. If I wont be specific I will not get what I need.

Also I have to be supportive to my team. This may involve me in a range of things including formal supervision, listening, advising, training and development.

I will need feedback and ideas for improvement. I can achieved that through staff meetings, being able to compromise, designating new roles.

Last, my role is to test out the effectiveness of communication system. Review and change in atmosphere of involvement are important for success.

3.1 Use communication system to promote partnership working.

Effective communication and partnership working should include:

-ensuring notes from meetings and reviews are taken, circulated and agreed;

-ensuring all residents are given a copy of their care plan and information regarding their treatment and care in line with CQC Standards;

-ensuring that residents are supported to produce recovery or/and well being plan where appropriate;

-ensuring referrals to external agencies are made in appropriate way fallowing policy and procedure required and/or external agencies are fallowed up if no response is recived.

All records should be kept. They should be accurate and timely recorded.

Communication via email-to ensure email communication is respectful and copied to others on a need to know basic only.

Sharing information should be balnced alongside the need to maintain the Residents right to confidentiality. (See St Omer PP 6.11).

3.2 Compare the effectiveness of different communication system for partnership working.

TYPE OF COMMUNICATION

SENSORY DATA

THOUGHTS

FEELINGS

WHAT IT INCLUDE

INFORMATION YOU HAVE ABSORBED

THROUGH YOUR SENSES IT CONSIST

OF WHAT YOU HAVE HEARD (HANDOVER

MEETINGS) AND SEEN (EMAIL, FAX, MEMOS)

BOTH VERBALLY AND NON-VERBALLY.

THESE ARE YOUR OWN IDEAS BASED UPON

YOUR INTAKE OF THE SENSORY DATA

AROUND YOU.

EMOTIONAL RESPONSE TO

SENSORY DATA AND YOUR OWN

THOUGHTS ABOUT THEM.

HOW TO DEAL WITH IT

DESCRIBE AND BE OPEN ABOUT WHAT YOU

HAVE SEEN AND EARD, THAT'S THE KEY TO

EFFECTIVE COMMUNICATION SUPPLYCONCRETE

INFORMATION-WHO, WHERE, WHY AND HOW.

SAY WHAT YOU THINK, BELIVE, INTERPRET,

EXPECT.

TRY TO DISCLOSE YOUR EMOTIONS

DIRECTLY WITHOUT USING THE WORD "FEEL".

Being open to actions and asking questions is a key to effective communication.

3.3 Propose improvements to communication system for partnership working.

Modify

Review

Implement (Do)

Plan

Continuous Improvement Cycle

Working through this process can help partners achieve a better understanding of the value of working together and effective communication.

4.1. Explain legal and ethnical tensions between maintaining confidentiality and sharing information.

"Everyone ha the right to respect for his private family life, his home and his correspondence" -Article 8 of The Human Rights Act 1998.

Sometimes information needs to be shared with others and my responsibility is to provide guidance on how this will be managed. Residents should be aware of the circumstances in which information about them will be shared. All information needs to be kept safely but, at the same time, must be accessible to staff and Residents concerned.

Ethnical concerns regarding privacy decrease as it become more difficult to associate information with particular individual. These concerns also vary with the sensitivity of the information and the extent to which access, use or disclosure, may harm an individual.

4.2 Analyse the essential features of information-sharing agreements within and between organisations.

Who can access records Who is extended

Other professionals dealing People which are not involved

with Resident as GP, DN, OT, physio in Resident care; people which are

advocates, CQC, pharmacy etc.. excluded by Resident or family members

as friends, neighbours etc., people not

authorised.