In conclusion a job description is important because it makes clear what the employer wants the employees to do. Job descriptions have value because they guide the critical human resource management functions of job and organizational design, reward system design, employee staffing and training, and performance evaluation. (Grant 1997) Also according to Grant (1997) beefing up the job description by incorporating the sorts of real-world expectations identified by operatives and managers alike improves the validity of the job description as a blueprint for the design of work and thus add considerably to its value as a tool for managing the human resource.
References
Anonymous (August 2009) Plan For Current and Future Staffing Needs by Writing Job Descriptions. IOMA's Payroll Manager's Report, 09(8), 15. Retrieved April 22, 2010, from Accounting & Tax Periodicals. (Document ID: 1798076091).
Grant, P. C. (1997, Nov/Dec). Job descriptions: What's missing. Industrial Management, 39(6),9. Retrieved on April 28, 2010, from http://proquest.umi.com/pqdweb?TS=973638764&RQT=309&CC=1&Dtp=1&Did=000000025892834&Mtd=1&Fmt=3
Appendix A
Sample Job Description
DEPARTMENT OF THE AIR FORCE 12 Nov 2009
96th Medical Group (AFMC)
Emergency Services (SGOE)
Eglin Air Force Base, FL 32542-1282
JOB DESCRIPTION
1. JOB TITLE: NCOIC, Emergency Services
2. REFERRENCES:
a. AFI 36-2101, Classifying Military Personnel
b. AFI 36-2201, Developing, Managing, and Conducting Training
c. AFI 36-2403, Enlisted Evaluation System
d. AFI 36-2903, Dress and Personal Appearance of Air Force Personnel
- AFI 44-102, Patient Care and Management of Clinical Services
- JCAHO Standards
g. MDGI 5027, Security Policies and Procedures of Computer Systems
3. JOB SUMMARY: Assists with supervision for the Air Force’s 2nd busiest Emergency Service, which provides emergent medical care and transportation to 32,300 patients annually. Assists the Flight CC and Medical Director on Standard of Care policy regarding general and emergent nursing care for all age groups. Assists with annual budget request and assigning enlisted staff positions and additional duties as applicable. Provides in-direct supervision for 23 personnel and enforces compliance with all enlisted training, classification, and evaluation directives. Maintains personal classification and training requirements IAW 4NO mandates and remains qualified as a Shift Leader. Performs general and emergent nursing skills during manning shortfalls or deployed scenarios. Complies with and enforces high profiled policies in areas of customer satisfaction, safety, resource protection, and infection control. Additional Duties: Equipment Custodian, Education and Training Monitor
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SUPERVISION RECEIVED:
Direct: Flight Chief, Emergency Services
Indirect: Emergency Services Flight Commander, Nurse Manager, Superintendent, Medical Operations Squadron
5. SUPERVISION EXERCISED:
Direct: As assigned with in the Enlisted Evaluation System
Indirect: Assist with all enlisted personnel assigned to Emergency Services. Red Cross Volunteers
6. DUTIES AND RESPONSIBILITIES:
a. Administrative Functions:
- Develops and implements unit policy consistent with MDG mission.
- Evaluates and ensures accreditation standards and requirements are met.
- Ensures initial and biannual performance feedback is accomplished.
- Communicates issues and concerns with Flight Chief, Nurse Manager and Flight CC.
- Executes assigned additional duties IAW applicable standards.
b. Patient Care Management:
- Demonstrates competence and provides guidance enlisted staff.
- Serves as clinic's resource for patient care problems and staffing requirements.
c. Staff Development:
- Supports and promotes career development of assigned personnel.
- Ensures on-going participation in staff education program.
d. Career-Related Activities:
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Promotes participation in educational activities and military education programs that enhance staff knowledge in support of Air Force and the 96th MDG's mission.
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Represents the Air Force and the 96th MDG in civilian and military activities.
7. QUALIFICATIONS:
a. Knowledge:
- Knowledge and ability to participate in the application of Air Force and organization standards, policies, and procedures to current nursing practice, administrative and leadership principles. Knowledge of the 96th MDG Mission and directives. Knowledge of 96th MDG’s nursing policies and procedures in providing age specific patient care in the outpatient and emergent setting. Knowledge of Air Force, Joint Commission, and HSI requirements specific to the ED.
b. Education: High School or GED equivalent is required. CCAF associated degree in Health Sciences is desirable.
c. Experience: Qualification is mandatory as a Medical Service Specialist. A minimum of one year in a supervisory position or Shiftleader position is required.
d. Special Training/Certification: Completion of 4N071, Medical Service Technician course is required. Completion of OJT Trainer/Certifier Course is required. PME for grade is required. Biennial certification in Basic Life Support (BLS) is mandatory. National certification as an Emergency Medical Technician is required.
e. Other: Pri AFSC: 4N071 Career AFSC 4N071 Rank: TSgt.
JOB PERFORMANCE STANDARDS
I. DUTY PERFORMANCE:
1. Promotes a high level of quality patient care
a. Assists in providing leadership through planning, organizing, coordinating, and continually
monitoring resource requirements.
b. Ensures enlisted staffs are competent to perform assigned duties.
c. Functions as a patient advocate and role model for other nursing personnel.
d. Remains qualified as Shift Leader in direct patient care and works shifts as needed.
e. Counsels enlisted as needed, including disciplinary actions.
f. Performs performance feedback at least every six months.
g. Maintains Personnel Information folders on all assigned individuals.
h. Takes immediate corrective action in serious disciplinary situations; documents action taken and rationale for the decision. Keeps Superintendent, Medical Operations Squadron informed.
- Enforces compliance of high profiled directives such as safety, customer satisfaction, resource
protection, infection control, and patient care practices. Ensures actions are taken to correct any noted discrepancies.
- Performs tasks with in skill level and scope of care according to CFEPT 4N0X1/B/C dated 1 April 2007
II. JOB KNOWLEDGE:
1. Collaborates with Emergency Services Flight Commander regarding maintenance of standards.
2. Assists in the formulation of policy consistent with current directives and standards of care.
3. Interprets and implements policies of ES. Ensures annual review and update of operating instructions in conjunction with ES NCOIC, Flight CC.
4. Develops and reviews position descriptions and performance standards.
5. Promotes participation in all quality improvement activities.
6. Provides appropriate orientation/training and certification for new staff members.
III. LEADERSHIP:
1. Promotes and displays professional and personal leadership.
a. Supervises and coordinates activities of enlisted nursing leadership.
b. Conducts all aspects of supervision in a firm, fair, consistent and objective manner.
c. Consistently demonstrates a mature, disciplined and tactful approach to completing work duties.
d. Completes performance feedback and performance reports in a timely manner.
e. Complies with AFI 36-2903 and enforces compliance among all personnel.
IV. MANAGERIAL SKILLS:
1. Plans, coordinates, schedules and uses resources effectively.
a. Demonstrates an ability to create an atmosphere in which conditions are conducive to learning.
b. Assists enlisted staff in establishing goals and objectives
c. Demonstrates effectiveness in planning future needs for patient care, staff requirements and material.
d. Demonstrates a time-conscious awareness; meets deadlines and suspense’s.
e. Demonstrates an ability to recognize and deal with priorities promptly.
f. Arranges assignment of personnel; assists in providing adequate staffing for units; reviews time schedules, evaluates staffing availability and level of experience.
g. Reviews enlisted performance reports, ensuring timeliness, quality and fairness of evaluations. Conducts performance evaluation sessions IAW established procedures.
V. JUDGMENT AND DECISIONS:
1. Evaluates situations and reaches logical conclusions.
a. Consistently make sound judgments after gathering factual, objective information.
b. Make effective recommendations in matters of commendation, promotion, transfer and discipline.
c. Assesses unit staffing and material needs.
d. Demonstrates sound judgment by conducting all aspects of supervision in a fair, firm, consistent and objective manner.
2. Handles complaints and inter-personal conflicts
a. Foresees potential problem situations and intervenes to offset adverse impact; demonstrates proactive approaches.
b. Consistently monitors and documents performance of enlisted staff; utilizes appropriate disciplinary measures when necessary.
c. Resolves complaints and problems at the lowest possible level.
d. Refers problems to higher levels as appropriate.
VI. PROFESSIONAL QUALITIES:
1. Sets the standard for others to follow.
a. Maintains positive rapport with patients, physicians, ancillary staff and families; promotes harmonious interpersonal relationships.
b. Willingly accepts special assignments and committee appointments as required.
c. Maintains and respects patient and staff confidentiality.
d. Maintains a professional relationship with other medical disciplines.
e. Assumes responsibility for special projects or studies as assigned.
f. Represents the medical group outside the organization with a positive attitude.
g. Completes educational requirements.
VII. COMMUNICATION SKILLS:
1. Exhibits effective oral and written communication
a. Demonstrates an ability to express self in all areas of communication (verbal, written, non-verbal); utilizes effective listening and conversational techniques.
b. Always cooperates with other members of the patient care team in coordinating nursing care for the patient's total need.
c. Demonstrates complete knowledge of the organizational structure and chain of command; always follows proper lines of communication.
d. Maintains open communication with subordinates; gains cooperation of staff while working toward medical group goals.
e. Collaborates with flight and element staff in developing specific objectives and goals; encourages participation in the process.
f. Plans and conducts staff meetings as needed; encourages environment of open communication; works with staff to identify and resolve problems; and promotes staff development
g. Promotes positive public relations for the flight, medical group, and the community.
i. Respects the confidentiality of patient records and uses complete discretion when discussing patient information.
j. Reports status of patients, personnel, and related events as required.
- Disseminates new/revised information to staff.
Mark A. Antonacci, Lt Col, USAF, MC
Emergency Services Flight Commander
DATE REVIEWED: SIGNATURE:
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