Jobs in health and social care section. The two job roles which I am going to research and describe are a GP and Receptionist.

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The two job roles which I am going to describe is a GP and Receptionist.


The GP plays an important role in the GP surgery e.g. how the GP surgery is organised, funded and how well the GP surgery is doing which is published annually by the PCT based on views from registered patients.

Becoming a GP requires special skills and personal qualities such as:

  1. Strong scientific ability as medicine the field in which the GP is in is a science.
  2. Excellent communication skills. This will allow the GP to identify their patients problems accurately which will mean that they will be able to give the necessary treatments. Consequently, this will mean that the GP will have less stress and job satisfaction. Also this is beneficial to the patients too as they will understand the treatment options they have and are more likely to follow the advise due to a good relationship of trust between the patient and GP.
  3. Patience. This is because treatment can take a long time. Consequently this can mean that the patient meets the GP on a regular basis hence if the Gp shows patience the patient will also be more relaxed about their treatment. Also, patience is important because the main job of the doctor is to listen to the patients needs carefully and as the patient has not undergone full medical training like the GP they would take longer understanding the solutions to their problem.
  4. Being able to work under pressure. This is important because being a GP involves hard work, stress and one attribute of a GP is the one who can work under pressure but not show the stress they are behind thus it will not affect their patients. Also, even under pressure the GP needs to make quick but important decisions.
  5. Compassionate. A compassionate GP will understand your suffering and empathise with you so does anything they can to relive you. If the GP is compassionate the patient will appreciate the medical advise and solutions more.  
  6. Good role model. A patient follows what their GP advises as they feel that they are professionally trained to help them. Hence, they need to be positive role models. For example if the GP is encouraging someone to stop smoking the GP should not themselves smoke.  
  7. Good teamwork skills. This is because if a GP has good teamwork skills they can understand the needs of staff which means that there is good communication. This allows the smooth running of the GP surgery as important issues can be discussed amongst staff.
  8. Practical skills for examining patients and carrying out clinical procedures.  This is a key skill that a GP needs to have and they get this skill and improve this skill when training. This is highly important because it is a matter of someone’s life here hence you need the right type of skills which are up to perfection.

  1. Good listening skills. This is important part of communication. If the GP does not hear what the patients symptoms are they will give the incorrect diagnosis which can be fatal as the patient is being treated for something that they do not have which can damage cells.
  2. Good organisation skills. This is important because as a GP there will a lot of paperwork involved, bad organisation skills can lead to documents being lost which can cause problems such as if someone’s medical record is lost. This is breaking the confidentiality of information care value and the medical record could be in the hands of any one who can misuse it hence good organisation skills is a key skill that a GP must have.
  3. Flexibility. This is vital as a GP in order to meet the needs of the patients and staff alike they need to adapt to needs of the practice even if it means working for longer after a hard days’ work. This way the GP can ensure the best possible health care is being provided and that the staff are being kept happy as they contribute significantly to the smooth running of the GP surgery.
  4. Good leadership skills.  This is important because the GP needs to work with the staff to ensure that the running of the GP surgery is as smooth as possible for example through having regular meetings with the staff. Good leadership qualities will mean that the GP surgery is running smoothly and making sure that the staff are happy for example having a GP surgery which offers the chance for the staff to improve their skills e.g. through yearly updates.


A receptionist is a person whose main duty is to answer the telephone and greet customers. They are usually at a desk in the waiting area. A receptionist is the first person that the client will meet hence they are the ones that make the first impressions.

Hence they need to have certain skills and personal qualities such as:

  1. Friendly and approachable. This is because clients need to be able to communicate with the receptionist. Receptionists are a clients first impression of the company hence they need to portray a positive image.
  2. Organisational skills. This is vital since you need to be able to give the right information about each person and any mistake can be serious. Being a receptionist involves ‘taking calls, receiving telephone, book meetings’. [Ref: ].They need to be able to take down correct details and pass correct details to avoid conflict. Therefore, communication skills too are vital.
  3. Focus to detail. This will disable any mistakes to occur which can slow down the running of the organisation for example if the contact details are incorrect or if the health details are incorrect which can lead to the doctor/nurse to prescribe wrong medicines which can be very harmful to health.
  4. Ability to multi task. This is because being a receptionist involves doing more than one thing at once for example greeting customers and taking the telephone while keeping a calm and assertive attitude to portray a good image of the company.
  5. Good IT skills for example knowledge of how to use Microsoft Office products e.g. Microsoft Excel. Computer skills are essential as everything is done on the computer for example booking appointments as it is quicker and more efficient than the traditional pen and paper approach hence basic IT skills such as using Microsoft Office products like Microsoft Excel is essential.
  6. Good interpersonal skills. This is crucial as the receptionists primary job is to be calm, friendly and look professional to create a positive impact on the clients.  
  7. Ability to prioritise work load. This is important because there are certain tasks which have a higher priority than others for example sending blood test samples the hospital before the time is up. Ability to prioritise work load will mean that the GP surgery is run as smooth as possible and the job of the nurse or GP for example in a GP surgery is not delayed.
  8. Able to offer long-term commitment. This is important because the patients will know the receptionist and form a close bond with them. They symbolise the organisation. If the receptionist does not offer long term commitment the patient will not be able to form a bond with the receptionist which will affect communication skills which will in turn portray the organisation such as a GP surgery in a negative light.
  9. Non – judgemental. This is important because receptionists will meet different types of people and no one person will be like the other. Hence for receptionists it is vital for them to be open minded hence not be discriminatory and realise that people have different viewpoints.
  10. Sensitive. This is important because the patient needs to feel that they can talk to the receptionist about any query they have. This helps the patient and portrays a positive image of the organisation such as a GP surgery. This develops  strong bond between the patient and receptionist.
  11. Able to be calm under pressure. Working as a receptionist pressure is a typical thing to be expected. Various tasks have to complete and patients need to be greeted. If the receptionist is not able to work under pressure they will portray a negative image of the organisation.
  12. Able to be assertive. People do not like to wait they have many other important things on their mind. This is human nature. The way this impatience shows is by some patients being rude or aggressive. For example a patient might state that they want an appointment at the time they want and now. The receptionist being assertive will mean that they will give other options around their problem such as coming in as an emergency patient. This way they will act fairly and maintain order in the organisation.  
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The appropriate skills can be acquired when studying for the course for example studying for the BSc degree in the case of the GP. Furthermore, skills can be acquired through experience and attending classes such as update classes which happen once a year.

I have conducted interviews with both the GP and Receptionist and this is the responses I have had.

Interview with the Receptionist:

My interview with the Receptionist who is 40 years old and been working at Dr. K Lahon surgery for 17 years has revealed that ...

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