People travelling with babies
2. What facilities does the National Trust at Killerton House provide for people travelling with babies?
Killerton House provide a table and chair in the women’s WCs near the stable courtyard and at the house. They provide a children’s guide, quiz sheet for the house, children’s menu and highchairs. Also babies in back carriers and single pushchairs are allowed in all areas and the discovery centre is open most weekends when the house is open.
Dietary needs
3. What facilities does the National Trust at Killerton House provide for people with dietary needs?
Killerton House offer a vegetarian menu, Children’s menu and locally produced home-made food. They have a licensed Garden Tea-room in the house, (can be booked for special functions), and they have an Orchard Tea-room in the Stable block.
Different age groups
4. How does the National Trust at Killerton House provide for the grey market (retired people)?
The whole of Killerton House is set up for retired people. They have exhibitions, guided walks and tours, and the Paulise de Bush collection of 18th- to 20th-century costume is displayed, with a different themed exhibition every year. All these things appeal to retired people.
Case Study 2: Royal Beacon Hotel, Exmouth, Devon
Leisure and business travellers
5. What facilities does the Royal Beacon Hotel provide for leisure and business travellers?
The royal beacon have many things to offer leisure and business travellers. For the leisure travellers they have bars and restaurants. Their Fennels restaurant is available for all manner of occasions, from intimate dinners to family reunions and weddings. The restaurant serves a range of delicious and traditional dishes which cater for a variety of tastes and requirements. They also have the restaurant called ‘Donatos’ which is located deep within the Royal Beacon Hotels cellars, this is the cheaper restaurant out of the two, therefore it may be more suitable for couples and families. They also have a bar and lounge, called ‘Marine bar and lounge’. The bar and lounge is the meeting place of various local groups and societies, as well as a loyal band of local customers. The Exmouth bar is a warm a comfortable area that is tastefully decorated, and accompanied by their Georgian lounge, which has an open fire and fine views of the Devon coastline.
They also have a newly refurbished ‘Parlour lounge’ for their guests to relax in. All of the rooms in the Beacon Hotel have direct dial phones, trouser press and tea and coffee making facilities, also room service meals are available during restaurant opening hours. For the business travellers they have a range of conference facilities, ranging from room arrangements to secretary assistants, all at fair prices. The trouser press in the rooms is an excellent facility for business travellers to have as they will more than likely be wearing a suit at some point during their stay at the hotel.
Individuals, couples, groups
6. What facilities does the Royal Beacon Hotel provide for individuals, couples, groups?
The Royal Beacon Hotel offers many luxury facilities. It is a great place for couples to get a relaxing weekend away. Couples and individuals have the choice of 3 rooms starting at the basic room being the cheapest and superior rooms being the most expensive. So the Royal Beacon offer rooms for people with a low budget and high budgets. The Royal Beacon also have a lounge and formal and informal restaurants for the customers to use.
Case Study 3: Crealy Adventure Park, near Exeter, Devon
Different age groups, e.g. teenagers
7. What facilities does Crealy provide for different age groups, eg teenagers and youngsters?
Crealy offer a range of different for facilities for different age groups. To start with they have different ‘realms’, the realms are different areas of the park e.g. they have the ‘magic realm’, ‘adventure realm’ etc. Each realm has something to offer for each age group. Crealy also do face painting for the younger and the older children. They have a play area for the younger children (up to the age of 11) and they have a play area for older children (teenagers). You can also have a birthday party at Crealy.
Families
8. What facilities does Crealy provide for families?
Crealy offer family tickets to get into the park, they have cafes and restaurants all around the park which specifically cater for families and children. Also Crealy have picnic areas around the park for families that choose to bring picnics with them. This is good because not everyone can afford to eat in the cafes and restaurants. Crealy have many activities that appeal to families e.g. the ‘easterfest’, this is held over the Easter period and involves a lot of activities for children and families.
Internal and external customers
9. What facilities does Crealy provide for external (visitors) customers?
Crealy have a series of different realms, they have first aid facilities, a free car park for customers, a range of different activities, disabled access and a gift shop.
10. What facilities does Crealy provide for internal (staff) customers?
They have a staff room so that the staff have somewhere to relax when there are off duty. Crealy offer a training programme for the staff to ensure they know everything they need to so that they can do their job to the best of their ability. They also mentor the new staff with more experienced staff, and they give the staff discount.
