P5 P6 M3 D2 unit 7

pictures of how I was going to take her temperature and also acted out the procedure on myself, so she would feel comfortable and she knew it wouldn’t hurt or discomfort her.Activity 2 was more complex as I couldn’t use the same type of communications- like eye contact and facial expression, which would be useless in this kind of situation as the service user had just had both their eyes operated in and dressed. So I focused more on my tone of voice, which the person observing me agreed with and felt that I spoke clearly to the service user so they could fully understand what was going on, and I also spoke about their surroundings on where they were, what was around them and where they had to move. I also encouraged the service user to talk back, to tell me how the he was feeling. The reason I think I did this well was because I was constantly talking to the service user about what I was doing and directing them, and I asked him many questions to make sure he weren’t in any pain and understood where he was, so he didn’t feel scared and uncomfortable. I also agree with my observer that issued silence as listening skill in the activity to see if my patient wanted to comment on anything I had done, and I also watched and listened to see if my service user was in any sort of agony when I was moving him. M3My own communications in these activities, I feel, were quite effective as I planned what I was going to say to the services users before I spoke to them to make sure that what I was saying was decoded properly. In activity 1 I feel that I could have improved my touch and proximity to make the service user feel more confident and relaxed, I could have also used more effective gesturing because of her loss of hearing this way I could have communicated more clearly with her. In activity 2 I could have made sure that that the service user felt comfortable with me assisting him to move, as I was female. I could have also provided both service users with the encouragement on how well they were doing, as they both would be in very uncomfortable situation and with this kind of positive encouragement it could help them feel more at ease. The fact that they both had to put their trust in me completely, which was not to hurt them and get them to where they wanted to be. I could have improved the situation by getting to know the service user before doing the job intended and in turn let them get to know me better, that way they may feel they can trust me to care for them because they know who I am.D2There are many things that influenced the outcome of the activities. A main thing that would influence it is the type of patient I would be working with, for example because It was an elderly lady who had loss of hearing, you know you have to be more sensitive with her, and the fact that in activity 2 it’s a young male who can’t see because of the dressing over his eyes you know you have to be more instructional when talking to him so that he knows where he’s going and that you have to use more touch and proximity when communicating with him. So the way I communicated to each of them would be different. Another thing that could influence the situation and the way we communicated could be the fact we were playing a part and working with friends, it makes the situation become more comfortable especially for the person playing the service user because they know that they can trust the career so it becomes less effective as to what would really happen in this kind of situation. In addition to this, the surroundings could influence the interactions as we did it at college, in a classroom so the atmosphere would not be the same and we’d know are surroundings so again this all effects the realism in the way people react because they are not actually in that situation.This kind of thing links to the Hawthorne effect which is a form of reactivity where in subjects improve the aspect of their behavior being measured simply in response to the fact that they’re being studied, not in response to any particular experimental manipulation. The Hawthorne studies have had a dramatic effect on management in organizations and how people react to different situations. Although illumination research of workplace lighting formed the basis of the Hawthorne effect, other changes such as maintaining clean work stations, clearing floors of obstacles, and even relocating workstations resulted in increased productivity for short periods of time. Thus the term is used to identify any type of short-lived increase in productivity.Four general conclusions were drawn from the Hawthorne studies:The aptitudes of individuals are imperfect predictors of job performance. Although they give some indication of the physical and mental potential of the individual, the amount produced is strongly influenced by social factors.Informal organization affects productivity. The Hawthorne researches discovered a group life among the workers. The studies also showed that the relations that supervisors develop with worker tend to influence the manner in which the workers carry out directives.Work-group norms affect productivity. The Hawthorne researches were not the first to recognize that work groups tend to arrive at norms of what is ‘a fair day’s work’, however, they provided the best systematic description and interpretation of this phenomenon.The workplace is a social system. The Hawthorne researchers came to view the workplace as a social system made up of interdependent parts.