Benefits of using my IT system in the Travel Agents.

• 7+

          If you have more than 7 people then you can have separate training sessions where they will learn what they need to be an employee and after each session you can do an exam at the end of training and whosoever succeeds the exam then let them be your employees. This will be worth it because you won’t have any inexperienced.

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Documentation

Documentation is a piece of information made to help somebody use a computer, any particular software or a hardware device. There are two types of Documentation. These are User Documentation and Technical Documentation.

User Documentation

User documentation is a type of documentation which tells the user how to use a computer or any particular software. This is mostly used by beginners because it includes step by step instructions. This might also include pictures and screenshots to help the user to understand.

Technical Documentation

Technical documentation is a type of documentation which is a lot less simplified than user documentation. This is mostly used by experts because it is not so easy for the user to understand due to the use of words which are hard to understand and lack of pictures and screenshots.

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User Guide One

PAINT

Open Paint

• First, you click on the Start menu.
• Then, you click on All Programs.
• After that, you click on Accessories.
• Finally, you click on Paint.

Create Logo

• When you have accessed Paint, you will find a huge range of tools on the top.
• Select the tools that you think will be most beneficial for your logo.
• If you click on the Brushes tool it enables you to draw with different kinds of brushes. E.G. you can use the Pencil to draw difficult shapes.
• If you click on the Fill with Colour tool then you can paint your logo by selecting a colour of your choice.
• If you click onto the Text tool then you can insert text into your logo.

Saving

• First, you click on File.
• Then, you should click on Save As.
• After that, you should choose the location where you want the file to be saved into.
• If you want to, you can rename the file by clicking on File name.
• Finally you click on Save.
• If you want to save the same document again next time, you don’t have to go on Save As again and again. All you have to do is to click on File and then simply click Save.

Printing

• First you click on File.
• Then you should click on Print.
• After that, you should select the amount of Copies you want and then you choose the Printer that you want the file to be printed from.
• Finally, click on Print.

MICROSOFT ACCESS

Open Access

• First, you click on the Start menu.
• Then, you click on All Programs.
• After that, you click on Microsoft Office.
• Finally, you click on Microsoft Access.

Create table

• First, you should go on Microsoft Access.
• Then, you should go on Blank Database.
• Finally, you can start creating your table.

Using Formats (in Dates)

• First, you should go on Microsoft Access.
• Then, you should go on Blank Database.
• After that, you should Right Click on Table and click on Design View.
• Additionally, you can rename the name of your table and by that name it will be saved.
• Furthermore, you click on Subscription Start/End.
• Finally, you click on Input Mask and type in (00/00/0000;0;).

Using input mask (post code etc.)

• First, you should go on Microsoft Access.
• Then, you should go on Blank Database.
• After that, you should Right Click on Table and click on Design View.
• Furthermore, you click on Postcode.
• Finally, you click on Input Mask and type in (LL0\ 0LL).

Using Validation rules and text (gender)

• First, you should go on Microsoft Access.
• Then, you should go on Blank Database.
• After that, you should Right Click on Table and click on Design View.
• Furthermore, you click on Gender.
• Additionally, you click on Validation Rule and type in (“MALE” Or “FEMALE”).
• Finally, click on Validation Text and type in (Enter “MALE” or “FEMALE” only please!).

Creating Queries

• First, you should go on Microsoft Access.
• Then, you should go on Blank Database.
• After that, you should click on Create.
• Furthermore, you should click on Query Design. Then a window should appear titled (Show Table). Just click Add then close the window.
• Then Double click all the fields you want for your query and make sure that the box has been ticked.

Using criteria’s ([Enter], <>, Yes)

• First, you should go on Microsoft Access.
• Then, you should select on Queries.
• After that, Right Click on a query that you’ve already created and click design view.
• Finally, click on Criteria and type in [Enter your “ADDRESS”] etc.

Creating Forms

• First, you should go on Microsoft Access.
• Then, you should click on Create and click on Form Wizard.
• After that, you should choose the available fields and they will automatically be inside selected fields.
• Furthermore, you should click Next twice.
• Finally, you choose the title of your form and click finish.

Creating switchboard

• First, you should open Microsoft Access.
• Then, you should click on Create and click on FORM.
• You should automatically be on design view, if not click on Design.
• Finally, create your switchboard.

Saving

• First click on File and then click on Save Database As.
• Then choose the Location where you want your file to be saved in.
• If you want to, you can rename your file by going on File Name.
• Finally, click on Save.

Printing

To print the database you will have to print in different sectors. So you have to choose what you want to print.

• First, you should click on File and then click on Print.

• After that, you should select the amount of Copies you want and then you choose the Printer that you want the file to be printed from.
• Finally, click on Print.

MICROSOFT WORD

Open word

• First, you click on the Start Menu.
• After that, click on Microsoft Office.
• Then you click on All Programs.
• Finally you click on Microsoft Word.

Create letterhead

• First, you should go on Microsoft Word.
• Then, you should click on Insert.
• After that, you should click on Header and Footer.
• Finally, you add the details you want.

Create template letter

• First you type whatever a letter needs.
• Then insert lines/dots where all the personal information goes.

Adding details

• Choose the exact details you need from the database and then Right click it.
• Click on Copy so that it copies the details you have selected.
• Open your template letter and then place your mouse where the lines/dots are placed.
• Then you should Right Click and click on Paste.

Saving

• First, click on File and then click on Save As.
• Choose the location where you want the file to be saved in.
• If you want to rename the file, go on file name and rename it.
• Finally you should click on Save.

Printing

• First, click on File and then click on Print.

• After that, you should select the amount of Copies you want and then you choose the Printer that you want the file to be printed from.
• Finally, click on Print.

Testing my User guide

My friend tested my user guide 1 and according to his experience over my user guide he filled in this table. He gave me the results by filling in the ‘results’ column and he gave me the changes I need to improve by filling in the ‘changes needed’ column.

        This shows that my friend said the following;

        

Feedback from User guide

The user guide was decent however I would have been fond of it more if it included screenshots or images because it would have made it less complicated for me.

Positive

• Most of the things I tested were accurate.
• I found the instructions quite easy to use besides the fact that he wanted screenshots/images.
• The instructions were in bullet points so that I could follow them step by step.

Negative

• I wanted screenshots/images in the user guide.
• Some of the parts were a bit complicated.
• He should have highlighted the main bits to make them stand out.

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Conclusion

There a small range of things which I need to improve my user guide such as make it less complicated and make the main bits stand out, but the main aspect is that I am lacking when it comes to the use of screenshots/images. If I were to use screenshots/images it would make it much better. 

Improving User guide

The reason to why I have improved my user guide is that when other people use it they would find it a lot easier compared to the previous one.

The way to improve my user guide is to keep it the same however I will add screenshots to it and I will make the main bits bold. I will also put a red circle around the main fields of the screenshot to make it stand out. This would make it easier for the user to understand.

User Guide One

PAINT

Open Paint

• First, you click on the Start menu.
• Then, you click on All Programs.

• After that, you click on accessories

• Finally, you click on Paint.

Create Logo

• When you have accessed Paint, you will find a huge range of tools on the top.

• Select the tools that you think will be most beneficial for your logo.
• If you click on the Brushes tool it enables you to draw with different kinds of brushes. E.G. you can use the Pencil to draw difficult shapes.

• If you click on the Fill with Colour tool then you can paint your logo by selecting a colour of your choice.

• If you click onto the Text tool then you can insert text into your logo.

Saving

• First, you click on File.

• Then, you should click on Save As.

• After that, you should choose the location where you want the file to be saved into.

• If you want to, you can rename the file by clicking on File name.

• Finally you click on Save.

• If you want to save the same document again next time, you don’t have to go on Save As again and again. All you have to do is to click on File and then simply click Save.

Printing

• First you click on File.

• Then you should click on Print.

• After that, you should select the amount of Copies you want and then you choose the Printer that you want the file to be printed from.

• Finally, click on Print.

MICROSOFT ACCESS

Open Access

• First, you click on the Start menu.
• Then, you click on All Programs.

• After that, you click on Microsoft Office.

• Finally, you click on Microsoft Access.

Create table

• First, you should go on Microsoft Access.
• Then, you should go on Blank Database.

• Finally, you can start creating your table.

Using Formats (in Dates)

• First, you should go on Microsoft Access.
• Then, you should go on Blank Database.

• After that, you should Right Click on Table and click on Design View.

• Additionally, you can rename the name of your table and by that name it will be saved.

• Furthermore, you click on Subscription Start/End.

• Finally, you click on Input Mask and type in (00/00/0000;0;).

Using input mask (post code etc.)

• First, you should go on Microsoft Access.
• Then, you should go on Blank Database.

• After that, you should Right Click on Table and click on Design View.

• Furthermore, you click on Postcode.

• Finally, you click on Input Mask and type in (LL0\ 0LL).

Using Validation rules and text (gender)

• First, you should go on Microsoft Access.
• Then, you should go on Blank Database.

• After that, you should Right Click on Table and click on Design View.

• Furthermore, you click on Gender.

• Additionally, you click on Validation Rule and type in (“MALE” Or “FEMALE”).

• Finally, click on Validation Text and type in (Enter “MALE” or “FEMALE” only please!).

Creating Queries

• First, you should go on Microsoft Access.
• Then, you should go on Blank Database.

• After that, you should click on Create.

• Furthermore, you should click on Query Design. Then a window should appear titled (Show Table). Just click Add then close the window.

• Then Double click all the fields you want for your query and make sure that the box has been ticked.

Using criteria’s ([Enter], <>, Yes)

• First, you should go on Microsoft Access.
• Then, you should select on Queries.

• After that, Right Click on a query that you’ve already created and click design view.

• Finally, click on Criteria and type in [Enter your “ADDRESS”] etc.

Creating Forms

• First, you should go on Microsoft Access.
• Then, you should click on Create and click on Form Wizard.

• After that, you should choose the Available Fields and they will automatically be inside Selected Fields.

• Furthermore, you should click next twice.

• Finally, you choose the Title of your form and click Finish.

Creating switchboard

• First, you should open Microsoft Access.
• Then, you should click on Create and click on FORM.

• You should automatically be on design view, if not click on Design.

• Finally, create your switchboard.

Saving

• First click on File and then click on Save Database As.

• Then choose the Location where you want your file to be saved in.
• If you want to, you can rename your file by going on File Name.
• Finally, click on Save.

Printing

To print the database you will have to print in different sectors. So you have to choose what you want to print.

• First, you should click on File and then click on Print.

• After that, you should select the amount of Copies you want and then you choose the Printer that you want the file to be printed from.
• Finally, click on Print.

MICROSOFT WORD

Open word

• First, you click on the Start Menu.
• Then you click on All Programs.

• After that, click on Microsoft Office.

• Finally you click on Microsoft Word.

Create letterhead

• First, you should go on Microsoft Word.
• Then, you should click on Insert.
• After that, you should click on Header and Footer.

• Finally, you add the details you want.

Create template letter

• First you type whatever a letter needs.
• Then insert lines/dots where all the personal information goes.

Adding details

• Choose the exact details you need from the database and then Right click it.
• Click on Copy so that it copies the details you have selected.

• Open your template letter and then place your mouse where the lines/dots are placed.
• Then you should Right Click and click on Paste.

Saving

• First, click on File and then click on Save As.

• Choose the location where you want the file to be saved in.
• If you want to rename the file, go on file name and rename it.
• Finally you should click on Save.

Printing

• First, click on File and then click on Print.

• After that, you should select the amount of Copies you want and then you choose the Printer that you want the file to be printed from.
• Finally, click on Print.

Training and new working practices needed = 2

Evaluation Sheets = 3

Documentation-User guide for produced system = 3

Test and evaluation = 2