GCSE Applied ICT Coursework

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  • Business
  • Working Styles And Employment Opportunities
  • Personal Communication
  • Community Activities
  • Special Needs



  • Online Shopping
  • Online Banking
  • Call Centers and enquiries
  • Advertising and Marketing


On Line Shopping

Online shopping is becoming more and more popular.  It is used by many large companies like Sainsbury’s etc.  Unlike normal supermarkets, online shopping is available 24/7.

Even though there are many advantages for online shopping, there are also many disadvantages such as the fact that you can’t tell the quality of the products. Also many people do not like to give out their personal details to companies online.


Online Banking

Online banking sites are available all the time and they generally confirm transactions faster than ATM machines.  A lot of people prefer online banking to normal banking because it is possible for them to manage several accounts from one secure site.

Others, however, find it a nuisance because it may take a long time to register and some online banking sites are quite hard to use.  Also people don’t like the fact that sometimes you have to re-enter your account details to enter the account.


Call Centers and Enquiries

Most large companies have call centers where their customers can phone in and give in their complaints etc.  This saves the customers a lot of time seeing as they don’t have to go back to these shops to for minor reasons like this.  It can also save them money because many customer service numbers are free.

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The disadvantages of call centers are that the queues are long most of the time which does waste a lot of time.  Also many call centers are set up in countries like India so callers may have a problem with understanding some accents.


Advertising and Marketing

ICT has made it much easier to produce really effective  eye-catching advertisements.  For example, using ICT you can make people on advertisements look better.

All this is good but ICT has also made it easier for companies to get your phone number, address, e-mail address etc.  They use these details to ...

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