The disadvantages of call centers are that the queues are long most of the time which does waste a lot of time. Also many call centers are set up in countries like India so callers may have a problem with understanding some accents.
SLIDE 6:
Advertising and Marketing
ICT has made it much easier to produce really effective eye-catching advertisements. For example, using ICT you can make people on advertisements look better.
All this is good but ICT has also made it easier for companies to get your phone number, address, e-mail address etc. They use these details to advertise their products. Some companies advertise by using pop-up and banner adverts but most people find these annoying and distracting.
SLIDE 7:
Working styles and Employment
- Teleworking
- Technology at work
- ICT skills and training employees
- How people interact at work
SLIDE 8:
Teleworking
Teleworking is when you work from home. Working from home is much more comfortable than working in an office. The hours are therefore very flexible. Seeing as no office is required, it saves the employers a lot of money.
Sometimes though, there are some communication problems between the employer and employee. Also it is harder for the employers to assess their employees.
SLIDE 9:
Technology at Work
Technology has made it easier for employees to contact their colleagues and employers. There are many different types of technology e.g. Mobiles, pagers etc
The problem with these things are that technology is always coming out so a lot of money is wasted in purchasing the latest. Another problem is that PC’s, laptops tend to freeze and breakdown a lot.
SLIDE 10:
ICT skills and training employees
It is extremely important to train employees according to the technology they are working with. In some cases though, it is quite hard to find someone to train them without having to pay so much for it.
SLIDE 11:
How people interact at work
ICT has produces technology like mobile phones and pagers to help people interact at work. Using a mobile phone you can phone and text. Nowadays there is something called blackberry which is a portable device from which you can e-mail.
However all these devices use rechargeable batteries so there may be times when it is not charged, therefore not able to be used.
SLIDE 12:
Personal Communication
- The Internet
- E-mail
- Mobile phones
- Entertainment and Leisure
SLIDE 13:
The Internet
The internet is very helpful. It contains information on everything you want to know about. There are many search engines on the internet which makes it easier to find what you are looking for.
Sometimes, though the information you are looking for is not easy to find.
SLIDE 14:
E-mail
E-mail, also known as electronic mail is a very good way of communicating on the internet. Also you can attach files and photos and send them to people.
Some people abuse this way of communication by sending around viruses. Other big companies send around bulk mail which they can now be prosecuted for.
SLIDE 15:
Mobile Phones
Mobile phones are very useful. Through the one device you can phone, text, e-mail and much more. Some people use mobile phones in business and others just use them in everyday use.
There are two tariffs: Pay As You Go and Contract.
People who use Pay As You Go may run out of credits so may not be able to contact anyone. Also the battery may die at anytime.
SLIDE 16:
Entertainment and Leisure
ICT has helped in keeping people entertained with things like DVD’s, CD’s, Gameboys, Playstations etc
All these things are very entertaining but may also be very expensive. For example, new games are always coming out and people are always buy them.
SLIDE 17:
Community Activities
- Chat Rooms
- Internet Cafes
- Information Services
- Satellite Navigation Systems
SLIDE 18:
Chat Rooms
Chat rooms are rooms on the internet on which people from all around the world can talk to each other.
The problem is that people are not mostly who they say they are. This is a place where paedophiles etc hang out. Many people are totally against chat rooms because they cause too many problems.
SLIDE 19:
Internet Cafes
Internet Café are cafés in which you can surf the net. At the same times you can buy snacks and drinks. You are charged hourly in an internet café or some people have passes which are paid for monthly etc
The bad thing about internet café is that it is not very private because there are other people who are in the same room as well.
SLIDE 20:
Information Services
In places like libraries and museums they use touch screens to give information. This is better for workers because they don’t have to answer so many irrelevant questions.
Sometimes though, the information is not sufficient so it does not help the people.
SLIDE 21:
Satellite Navigation Systems
Satellite navigation systems are used in planes, cars etc, to guide people to their destination. Planes use it more than cars.
There are many different types of satellite navigation systems. The most well-known is ‘Global Positioning System’ also known as (GPS).
The disadvantage, of course is that these systems are not very cheap.
SLIDE 22:
Special Needs
- Poor vision
- Hearing difficulties
- Learning Difficulties
SLIDE 23:
Poor Vision
For people who have poor vision, ICT has made it possible to make fonts on the internet etc larger. Also ICT has had an affect on the equipment used by opticians. It has helped them update it.
The problem is that all this equipment costs a lot and some small companies can’t afford it.
SLIDE 24:
Hearing Difficulties
Equipment used for helping people with hearing difficulties have also been affected by ICT. Nowadays, there are is a new type of phone made especially for deaf people. It is connected with a web cam so they can use sign language to people across the world.
As with optician equipment, hear care test equipment is also very expensive.
SLIDE 25:
Learning Difficulties
ICT has helped people with learning difficulties greatly. For example, schools put PC’s in the classroom and show the students pictures and examples from the internet when they are needed. Also many teachers make slideshows to teach their pupils.
However, there are always things you have to do the old fashioned way. For example, teaching in a classroom using a whiteboard although nowadays interactive whiteboards are mostly used.
