Selling Skills.
Selling a product needs the right selling skills otherwise the customer won’t be interested. You have to promote the product you are selling by using the right body language, having a fair knowledge about what you are aiming to sell and promoting the product when needed. Also looking smart and making sure the environment your in is clean, tidy and organised will help to make a good impression. Using good questioning techniques and ranges of open leading and closed questions are important. By using questions like these you will be able to pin point the right time to close the sale.
Presentation skills.
The way you talk to your customers is extremely important. If you show lack of interest, flat pitch and boredness in your tone of voice, it can project the wrong impression to the customer making them want to take their business elsewhere. Yet if you show interest in your voice and actions, they will want to stay and use your services. Body language is just as important when talking to customers, the way you sit/stand and smile shows that you are happy to help. Body language isn’t just important when talking to customers, it’s just as important when giving talks, guiding, presenting, talking or even when talking formally or informally to a client.
Personal presentation
Personal presentation is very important in the travel industry. Customers will judge you on your appearance so it is always important to make sure you look your best. Many companies have specific uniforms so that they look smart. Also this promotes the company and shows the customers which team or company the person is part of. When in uniform you should always look your best by making sure your clothes are smart, clean and that you are wearing the right uniform. Personal hygiene is just as important. Showering before shifts so that you are clean fresh and wearing deodorant. If you wear perfume or body sprays don’t over use it, as too much can be a bad a body odour.
Ways of measuring customer service.
All customers are different, each have different needs and wants for their holiday. For good customer service you need to identify the needs of the customer so that you can make sure their holiday is to how they wanted it. Take into consideration that everyone is different and that they will probably have different holiday interests. Such as, some customers may want a skiing holiday and others may want a winter sun holiday. Other customers such as business customers will want fast and efficient service with other services such as airport lounges, WI-FI and first class travel. It is important to get feedback off the customers so that you can find out how to improve things with your service.