Exploring customer service in travel and tourism

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Exploring customer service in Travel and Tourism

Kayleigh Moore

Communication Skills.

Good communication skills are a necessity for providing good customer service. When dealing with customers you have to provide them with excellent communication skills. These include being friendly, helpful and meeting the needs of everyone. To make sure you don’t provide the customer with bad service, you cannot be rude, disorganised, show that you are bored or ignore your customer for any reason. By using good customer service, there is a good chance that your customer will re visit for future bookings and not refer to an opponent market. You have to try to win the customer over so that they don’t use other businesses. A major factor in customer service is effective communication. This considers types of communication techniques and skills useful in communicating well with your customer.

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Selling Skills.

Selling a product needs the right selling skills otherwise the customer won’t be interested. You have to promote the product you are selling by using the right body language, having a fair knowledge about what you are aiming to sell and promoting the product when needed. Also looking smart and making sure the environment your in is clean, tidy and organised will help to make a good impression. Using good questioning techniques and ranges of open leading and closed questions are important. By using questions like these you will be able to pin point the right ...

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