English for Economic Sciences Adriana Vintean Communication is essential to life and imperative if business is to prosper and survive in a competitive environment. It can be: Verbal - the written word Oral - the spoken word Visual - the illustration Numerical - the written and interpreted number Electronic - using a computer Communication should be received and understood so we must ask ourselves not what we want but what the audience wants. The term communication skills covers a number of defferent areas, including: -speaking clearly, fluently, convincigly. -understanding and responding to non verbal communication(body language). -Producing effective written communications, including briefs and presentations. In business life it' s important not only to be efficient and do your job but also to look and sound friendly, confident, sincere and helpful. Poor communication is the cause of all breakdowns in business relationships. When they try to communicate people go through different stages and the lack of care at any of them lead to confusion and wasted time and energy. 1.The need or desire to communicate with someone else- aiming. 2.The translation of internal thoughts and feelings into an external means of transmitting them as a coherent message- encoding. 3.The transmission of the message(spoken, pictorial, written, body language, tone of voice,
Il significato dei principi del processo nella Cost. Non esistono caratteri immutabili e universalmente validi del processo il quale è attualmente retto dai seguenti principi: ) nessuno può essere giudice se non è sufficientemente distaccato dall'affare che deve trattare 2) non è possibile che il giudice inizi egli stesso il processo 3) deve essere sufficientemente garantita alle parti la possibilità di difendersi 4) il giudice nel risolvere la controversia non si rifà a canoni di valutazione arbitrari ma si riferisce a canoni di valutazione precostituiti A questa configurazione del processo si è pervenuti attraverso una lenta evoluzione storica che ha elevato a rango costituzionale i principi che lo reggono per cui nel caso in cui le leggi processuali ordinarie siano contrarie a tali principi esse possono essere denunciate alla Corte Cost. Come è noto nel nostro ordinamento non è possibile una denuncia diretta da parte dei cittadini essendo necessaria la valutazione di non manifesta infondatezza della questione da parte del giudice del processo presso il quale la questione sia stata sollevata. I principi fondamentali sono complessi e tra loro interdipendenti, ad es. il divieto del giudice di iniziare il processo d'ufficio è il riflesso dell'esigenza di garantire la sua posizione neutrale la quale a sua volta presuppone che il giudice sia pienamente
CONTENTS Chapter 1 REPITION 2 Chapter 2 BILLY BLACK 12 Chapter 3 AIRBOURNE 22 Chapter 4 NEW SKIES 31 Chapter 5 HOURS OF DARKNESS 37 Chapter 6 FAMILY HISTORY 42 Chapter 7 APPARITIONS 50 Chapter 8 TARGET 54 Chapter 9 CITY LIGHTS 60 Chapter 10 BLOOD DRINKER 68 Chapter 11 TRUTH 73 Chapter 12 ILLUSIONAL 78 Chapter 13 MEET THE FAMILY 85 PREFACE SMOKE BELLOWED FROM MY UNEVEN FLOORBOARDS, FLAMES LICKED around my bedroom walls. The smoke made screaming harder so I closed my eyes and rolled up into a ball on the floor, my arms wrapped tightly around my legs. Just as I had reached unconsciousness I felt my body being picked up. My rescuers arms were stone cold and sent a sharp pain pulsating through my arm. My eyelids felt as heavy as lead as I fought for a glimpse of my rescuer. The first thing I noticed about him was his livid eyes - a liquid topaz colour that sparkled in the firelight. His dark tousled moonlight shaded hair glinted in the limited light of the flames. His face was set like stone into a scowl, anger filled in his beautiful eyes. He was wearing dark jeans and a black t-shirt. It was as if he were an ice sculpture, carved by the gods. I reached out to touch the back of his hand but resisted; he looked down at me with intelligent eyes. He looked at me for a second studying my face, my eyes, my hair but then his head quickly snapped back as his eyes locked
Ludwig van Beethoven (b Bonn, bap. 17 Dec 1770; d Vienna, 26 March 1827) German composer. His early achievements, as composer and performer, show him to be extending the Viennese Classical tradition that he had inherited from Mozart and Haydn. As personal affliction -- deafness, and the inability to enter into happy personal relationships -- loomed larger, he began to compose in an increasingly individual musical style, and at the end of his life he wrote his most sublime and profound works. From his success at combining tradition and exploration and personal expression, he came to be regarded as the dominant musical figure of the 19th century, and scarcely any significant composer since his time has escaped his influence or failed to acknowledge it. For the respect his works have commanded of musicians, and the popularity they have enjoyed among wider audiences, he is probably the most admired composer in the history of Western music. usic of the Bonn period. . Family background and childhood. Three generations of the Beethoven family found employment as musicians at the court of the Electorate of Cologne, which had its seat at Bonn. The composer's grandfather, Ludwig (Louis) van Beethoven (1712-73), the son of an enterprising burgher of Mechelen (Belgium), was a trained musician with a fine bass voice, and after positions at Mechelen, Leuven and Liège accepted in 1733
Close your eyes As I finished packing my suitcase I felt a tear fall onto my hand. This was the last time I'd be here. The last time I'd see this house, this room. I didn't want to leave but I had to. I'd only found out last week. Mum came home and told me over dinner that we had to move to London because she'd got a job transfer. At first I refused to leave all this behind me but after a few days it seemed like I had no choice. I'd told all my friends and they were so sad to see me go. Especially Chloe. Me and her had been best friends since we were little. We never spent a moment apart, we basically lived at each others. What's mine was hers and what hers was mine. It had always been like that. Now we were being ripped apart. It felt like I was losing a sister. I told her that I'd call her everyday and that we could talk on MSN until we fell asleep at the computer. We laughed at the idea of me living in London, after all, I hated the place, but inside we were both crying. I sat on the floor and looked around my room. The walls were bare and the wallpaper had been torn where id pulled my posters down. My bed, wardrobe, mirror, shelves, TV and every single other thing in my room was sitting inside the removal van being taken to our new home. The only thing in the room was me, and my suitcase. "Louise!" I heard mum calling me from the stairs "Darling we have to leave.
Charakterystyka ubezpieczen finansowych i podstawy prawne ich prowadzenia .1 Historia ubezpieczen na swiecie i w Polsce Poczatki ubezpieczen finansowych siegaja czasów starozytnych, gdy pojawila sie tzw. pozyczka morska (foenus nauticum)1 udzielana najczesciej przez bankierów wlascicielom statków. Zwrot pozyczki wraz z wyzszymi niz zwykle odsetkami nastepowal wówczas, gdy statek wraz z ladunkiem zawijal pomyslnie do koncowego portu. W niesprzyjajacych okolicznosciach, gdy statek ulegl uszkodzeniu czy zniszczeniu, wlasciciel statku nie zwracal pozyczki w ogóle badz jedynie w czesci. Bankier udzielajac jej byl jednoczesnie pozyczkodawca i ubezpieczycielem pozyczki, ponoszac ryzyko utraty kapitalu za cene podwyzszonych odsetek stanowiacych forme skladki ubezpieczeniowej. Na szersza skale ubezpieczenia finansowe pojawily sie w XIX wieku, w okresie szybkiego rozwoju gospodarki kapitalistycznej. Rozkwit wolnej konkurencji spowodowal z jednej strony liczne bankructwa, a z drugiej strony zapotrzebowanie na ochrone przed niewyplacalnoscia kontrahentów. Ubezpieczenia te znalazly zastosowanie w operacjach komisowych, w których wlasciciel towaru skladanego w komis otrzymywal za okreslona oplate (skladke) gwarancje, iz weksel za sprzedany na kredyt towar zostanie wykupiony w ustalonym terminie. Impulsem sprzyjajacym rozwojowi ubezpieczen finansowych byly takze decyzje
The first line in his poem describes the troops as being "like old beggars under sacks". This not only says that the men are tired but that they are so tired they have been compared to old beggers. "Coughing like hags" suggests that these young men who were in their teens were suffering from illness due to the damp, and fumes from the decaying bodies of their soldiers. Another simile Wilfred used is "His hanging face, like a devil's sick of sin'' suggests that his face is probably covered with blood which is the colour representing the devil. He also used a very powerful metaphor "vile, incurable sores on innocent tongues'' this metaphor tell you that the troops will never forget these horrific experiences. As you can see Wilfred Owen has used figurative language so effectively that the reader gets drawn into the poem. The lines Wilfred Owen uses create a image in your mind and can make you feel the pain and sickness for example in one of hes lines he says "If you could hear, at every jolt, the blood come gargling from the froth-corrupted lungs obscene as cancer, bitter as the cud'' this shows us that so many men were brutally killed during this war, their death was so painful and slow it seemed like cancer. Lines like this one play a massiv role in poem it creates such a disturbing image to the reader that it makes them feel bad for sending people to war. . In
A Christmas Carol Stave One Marley's Ghost Marley was dead, to begin with. There is no doubt whatever about that. The register of his burial was signed by the clergyman, the clerk, the undertaker, and the chief mourner. Scrooge signed it. And Scrooge's name was good upon 'Change for anything he chose to put his hand to. Old Marley was as dead as a doornail. Mind! I don't mean to say that I know of my own knowledge, what there is particularly dead about a doornail. I might have been inclined, myself, to regard a coffin-nail as the deadest piece of ironmongery in the trade. But the wisdom of our ancestors is in the simile; and my unhallowed hands shall not disturb it, or the country's done for. You will, therefore, permit me to repeat, emphatically, that Marley was as dead as a doornail. Scrooge knew he was dead? Of course he did. How could it be otherwise? Scrooge and he were partners for I don't know how many years. Scrooge was his sole executor, his sole administrator, his sole assign, his sole residuary legatee, his sole friend, and sole mourner. And even Scrooge was not so dreadfully cut up by the sad event but that he was an excellent man of business on the very day of the funeral, and solemnised it with an undoubted bargain. The mention of Marley's funeral brings me back to the point I started from. There is no doubt that Marley was dead. This must be distinctly
Produce a case study comparing two business organisations, investigating the extent to which each has developed an effective customer service programme, and evaluating the effect of those programmes on customer satisfaction.
Task: You need to produce a case study comparing two business organisations, investigating the extent to which each has developed an effective customer service programme, and evaluating the effect of those programmes on customer satisfaction. The organisations that I am comparing are Marks & Spencer Plc and Tesco. Marks & Spencer Plc (a) Describe the importance of customer service to each organisation. Customer service Their Vision 'Leading standards wherever we trade epitomises the Marks & Spencer approach to both the way we serve our customers and the way we run our business. As one of the UK's leading retailers, we have annual sales in excess of £8 billion. We employ more than 60,000 people worldwide, operate more than 400 stores in 28 countries, and serve tens of millions of customers every week. Whether we're working at home or abroad, within our own stores or in partnership with our franchisees, our Vision, Mission and Values remain the same. Ensuring we meet our customers' needs with appealing, superior quality products at attractive prices.' People are the lifeblood of our stores' success They launched their Foundations For Success programme to set out new ways of working in stores, and new levels of customer service to aim for. The initiative focuses attention on 'power hours', the key time of day when each different store is at its busiest, and everyone
TOPIC 1 EARTH, MOON AND SUN TOPIC 1.1 PLANET EARTH . What three features distinguish Earth from other planets in our solar system? * Liquid water, atmosphere, life . Explain how Raleigh scattering makes the sky appear blue. * When blue light hits oxygen and nitrogen in the atmosphere, it is absorbed and reemitted in any direction. This is due to the shorter wavelength of blue light compared to other colours, meaning that it is scattered more often than other colours, which pass through more easily. This is why the sun appears more orange at sunset – the light passes through more atmosphere, so more light is scattered, so only the most red light passes through, as all of the blue light is scattered. . Why is Earth’s atmosphere beneficial to humans? * The atmosphere keeps the Earth at a relatively warm temperature suitable for life. It also protects Earth’s surface from ultraviolet radiation. This is due to the ozone gas filtering out these rays. It contains oxygen and carbon dioxide, which are needed for life. . Name three causes of light pollution. * Shopping centres, floodlights, street lights, etc . Why is light pollution undesirable for astronomers? * It makes it difficult to see fainter stars and galaxies. . What shape is the Earth? * Oblate spheroid (squashed sphere). The diameter is greater at the equator than it is at the poles. . What is the