2.3 – Communication

Communication Classification

Oral Communication

Oral communication is also called verbal communication. It is when parties talk and listen to each other, and is quick and clarification is easier. The receiver is able to ask questions to get feedback on what they have heard, however the communication skills of the speaker will greatly determine the effectiveness of the exchange.

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Written Communication

This is a form of non-verbal communication. These are paper-based methods of communication, including letters, memorandum, reports, notices, executive summaries, research proposals and abstracts. Letters and memos tend to be used for internal communication.

Visual Communication

This is another form of non-verbal communication. Visual aids can enhance communication. They are easy to understand, can communicate ideas quicker than words, cheaper to produce, cater for visual learners and can have longer-lasting impact. These include graphs and charts, sign language and body language.

Formal and Informal Communication

Informal Communication

This is when there are informal channels for communications, ...

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