here Im submitting the official report on customer satisfaction and related issues in UK car industry and from the findings have made some important recommendation for your company RH cars.

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Business Decision Making

                                                                                             

Programme:                       BTEC Higher National Diploma in Business

Unit No and Title:            Business Decision Making

Unit Level:                          H2

Assignment Ref No:        6.1.1- Managing Human Resources                

Module Tutor:                

Email:                                  

Submission Date

Task 1, 2 (Final):              07/02/2011                    

Date: 29 November 2010

Manager

RH Cars,

Westminster,

London.

Dear Sir/Madam,

I’m proud to inform you that, here I’m submitting the official report on customer satisfaction and related issues in UK car industry and from the findings have made some important recommendation for your company RH cars.

I would also like to inform that this work is designed in a formal report structure, which is a required passing criteria (P10, D2) for the module “Business Decision making” in HND business program.

If you have any further inquiry, please do not hesitate asking me.

Kind regards,

Sanjib saha

TABLE OF CONTENTS

CONTENTS                                                                                                    PAGE NO

Organisation Structure [P1] ----------------------------------------------------------------- 3-4

Organisation structure in Smith’s restaurant [P2] ----------------------------------------4-5

Factors that influence individual behaviour [P3] -----------------------------------------5-6

Principles and Practices of organising [P4] -----------------------------------------------6-7

Different approaches and organisation [P5] -----------------------------------------------7-9

Different types of leadership [P6] ---------------------------------------------------------9-10

Different Motivation Style [P7] ----------------------------------------------------------10-12

Relationship between motivation theory and management and impact [P8] ----------12

Groups [P9] ---------------------------------------------------------------------------------12-13

Factors that will lead to effective teamwork [P10] ------------------------------------13-14

Technology on Team functioning [P11] ----------------------------------------------------15


Primary data are those data which are collected straight from first hand sources, it is also known as raw or fresh data. These data are never been collected and analysed before, also as mentioned earlier, these data are collected usually, by the researcher himself from his or her own observations (Brassington, and Pettitt, 2000).

Brassington, and Pettitt, (2000) also mentioned various techniques to collect these primary data. Interviews and surveys, group interviews and focus groups, telephone interviews, questionnaires, observational research, experimentation are some of the most popular techniques among which are available.

For the current work for RH cars, questionnaire survey, has been chosen to collect primary data, where focus is given to collect general information related to customer, needs, demand and satisfaction towards other car manufacturers and final effort is been given to recommend RH cars on the basis of the findings of the research done.

On the other hand secondary data, are those data which are already been collected by someone else for different purposes and now those data are been used to get preliminary idea related to the current or primary research. As these data are already been collected and published by someone else earlier, these data are also known as second hand data. Secondary data can be collected through even simple, desk or library work (Brassington, and Pettitt, 2000).

Brassington, and Pettitt, (2000) have also mentioned different sources for secondary data; chamber of commerce, trade associations, different EU and UK sources, online sources are some very important sources for secondary data.

For the current work, secondary research has been conducted on different car manufacturers and internet or online sources were the main source of secondary data for the current work.

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However, findings from these primary and secondary researches are been analysed and presented in other parts of this assignment; however, most of them are communicated in the findings and analysis chapter. [ P1]

For the current work an extensive primary research has been conducted and information were collected from sample who are the selected through non-probability sampling method.

Through sampling organisation or researcher selects the required number of respondents for the research study. The sampling process has different actions to look after, which are, population definition, sampling frame, sampling unit, sampling method selection and sample size (Brassington, ...

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