2. Hypothetical Profile of our Company
We will focus in Mind&Body plc, a health and fitness club chain of Greece, investing in Singapore by building a new Club. After evaluation over several factors the Singapore will be analysed with a PEST analysis. Afterwards different possible market entry Strategies will be analysed.
A target market will be chosen and Mind&Body will be positioned in its environment. Therefore, the marketing mix adapted to this situation will be created in order to maximise the chances of high profit in this new market and make the most of this opportunity.
- Background
Mind&Body Plc is a company providing high standard health and leisure services in Greece. Mainly offers the following facilities: a gym and fitness area, a swimming pool, squash courts, tennis courts, a health & beauty centre as well as a restaurant. Our clients are typically middle-high to high income personnel over the age of 30 and the business’s main sources of income come from joining fees and monthly subscriptions.
Our two main competitors in Greece are:
- Hermes Place which provide a wide variety of classes, equipment and facilities. They have over 230,000 members, boasting 40 health clubs across Greece and a further 10 abroad.
- Insports which is slightly smaller with over 200,000 members and 12 newly opened clubs over the last year, bringing their total number of Health and fitness clubs to 50.
Both of them have luxurious facilities and offer high quality services.
- Why Mind&Body wants to go international?
For various reasons, Mind&Body head-quarters want to expend internationally. One of the main factors that motivate a firm to internationalize its activities is to expand their profit margin. (Czinkota, Rondkainen, 2001) Expansion into new global markets will bring to Mind&Body economies of scale, and massive numbers of prospective new customers. Yet it's a process filled with pitfalls, driven by cultural differences and operational challenges. (www.executivesonline.co.uk)
- Analysis of the potential market
In most business activities, one factor rarely accounts for any given decision. Usually a mixture of factors result in a firm taking steps in a given direction. This is true in internationalisation; motivation consists of a variety of factors both pushing and pulling firms along the international path. (Taner et al. 1985).
Major factors considered important to select a new market are listed in the following table:
(For each factor we gave a rank from 1 to 4 with 1 the less favourable.)
The advantages for Mind&Body to expand its business in Singapore are its historical links, spoken language, similar business and legal practices and similar technical standards. The advantages of a common basis for commercial law, similar business culture, substantial goodwill and warmth towards the Greece, and the presence of many Greek companies already established in the market, makes Singapore easily accessible for business wishing to expand in East Asia.
2.4 PEST Analysis
In order for our business to be successful in the Singaporean market, it is important for us to understand the environment we will operate in and the forces that will influence the running of our company. As part of PEST analysis there are 4 factors that need to be considered: political and legal, economical, social/cultural and technological forces.
- Political and legal factors
Singapore has strong affiliations with western countries, but has increased its focus on the Asia-Pacific region, with which it has growing economic relationships. There is a federal system of government, with powers divided between the Federal Government. Singapore adopts a policy of free trade.
Most goods can be imported without special licences and quota restrictions. Import duties are imposed on wine, spirits, petroleum products and motor vehicles.
- Economic environment
Despite facing many economic challenges in 2003, the Singaporean economy grew 1.1%, faster than the preliminary estimate of 0.8%. The better-than-expected performance was boosted by a strong showing in the second-half of 2003 which saw gross domestic product (GDP) expand 16.1% and 11% in the third and fourth quarter respectively.
The strength of Singapore’s economic recovery since the second half of 2003 is comparable to previous upswings and appears sustainable according to the Monetary Authority of Singapore (MAS). In its review, MAS said Singapore’s recovery has been supported by strong growth in manufacturing as well as general improvement in the service sectors. Singapore’s economy expanded larger-than-expected 7.3% in the first three months of 2004, the best performance in 3 quarters, fuelled by export of computer chips, petrol chemicals and drugs, possibly making Singapore the fast-growing economy in Asia after China and India.
.
- Social/ Cultural environment
In general, the business day is more carefully defined in Singapore than in many other countries, at least for workers and staff. It begins at 9 am and ends at 5 pm, with senior managers perhaps staying in their offices until 6 pm or so.
Instead of going out, people often head home, to the gym or to the beach after work.
Singaporean culture is not as gung-ho about business achievement as some other western cultures are. Many Singaporean are most comfortable accomplishing a reasonable goal without undue sacrifice. Singaporean companies predominantly service the domestic market but demand for health and community services by international visitors is increasing with the growing popularity of Singapore as an international tourism destination and business location.
- Technological environment
Competitive pricing, high quality and a wide range of the latest telecommunication services make Singapore an attractive technological hub for many multi-national corporations. Singapore’s IDD, telex and international leased circuit rates are among the lowest in the world.
3. Market Entry Strategy
First of all, Mind&Body needs to find an objective for their market penetration in Singapore. Porter’s generic strategies can be used to design our strategy.
Mind&Body offers a premium high standard service for a precise consumer group. We are positioning ourselves at the higher end of the market, offering a value-added service to the market (see marketing mix.). And we will follow a differentiation strategy.
After establishing our general strategy, Mind&Body now needs to decide under which form it wants to internationalise. Entry into a foreign market can take place via the following modes:
- Direct Investment (Joint Ventures, WOS, Mergers and Acquisitions)
- Licensing /Franchising
- Exporting
- Management contract (turnkey operations)
Due to the nature of the business we have eliminated “exporting” as we are offering an intangible service rather than tangible goods.
Due to our strong company culture and image, we have decided that turnkey operations are not an option for us, as we want to fully determine our image and facilities.
3.1 Marketing Strategy
- Segmentation - Target Market
In order to be successful in a new market, it is important to recognise consumer behaviour within the selected country and to be able to divide the market into distinct group of buyers. Once a target segment is decided, we can then effectively position ourselves within the Australian market. (Kotler, 1991)
As we are keeping our Target market, we are targeting men and women, above the age of 30, Upper middle to upper class, educated, living in urban area. Our potential clients are using health and fitness clubs for fitness improvement, for image and for status. They are usually regular customers. Due to work commitments experience a high level of stress and limited leisure time.
Our target market tries to pursue a healthy lifestyle and is very conscious about their appearance. Those people are looking for a convenient place to keep fit and healthy at times and at a pace that fit in with their long working hours and stressful lifestyles. Our potential customers have a need for long and flexible opening times.
Positioning
In order for us to understand the market environment that we want to penetrate, it is vital to understand competitors and their position compared to ours. It is important to establish clusters of providers, opportunities and needs that we might be able to exploit. This can be done with the help of a Competitive Landscape map (CLM) or a positioning map.
Price
Service Quality
Product range
-
Mind&Body
-
Fitness First
-
Corporate Health Club
-
Body Express
We are positioning ourselves at the top of the range, premium price, quality service with a high variety of sporting equipment and facilities available. This service will be combined with a health-orientated approach. Being Number 1 has the advantages that people will pay premium prices as the image, the quality and the perception of our brand will justify higher prices. However, lacks in quality or problems with PR or Human Resources can severely damage the image of number 1. Sometimes being number 2 is highly profitable and successful and can even be used in Marketing, e.g. AVIS vs. HERTZ. However, we are willing to take the risk of being the best and will increase market share and market potential by attracting people that were in the past not considered as being potential clients.
4. Service marketing mix
As seen above, our customers want a place to exercise, relax and have fun. But as we are focussing on only a small segment of the market, we need to excide their expectations and provide them with what they want but with the design, atmosphere and class that goes with it. We need to create a differential advantage in order for them to choose us. Creating benefits such as great convenience, more comfort, higher prestige…
Mind&Body will conduct a mix of a standardised and adapted product portfolio. Standardisation will bring advantages through economies in product R&D and in marketing, there will be a message consistency and we keep the same market segment. The adapted strategy will integrate our product in the layback lifestyle of the Singaporean market. Even if we have seen that the Greek market and the Singaporean market are quite similar, there are some small differing consumer behaviour patterns: Singaporeans are more into boxing and outdoor sports. And we must adjust some of the products because of the local competition.
Our overall objectives with our service marketing mix are to build strong brand awareness within our market, to increase market share by 20% for the next five years and then reduce the increase by 10%.
- Promotion Mix
Mind&Body will use for its promotional campaign a celebrity that the Singaporeans find credible and who has a low involvement in the clubs. The message will be a mix of Motivation with psychological appeal and of Symbolic association: people will want to go to this gym to be fit, in good health but also to be beautiful, fashionable and gain recognition from others. . It must be locally oriented, as standardised, too-Greek influenced campaigns might backfire and lead to provocative ignorance by the locals.
There are several communication channels to delivers our message and achieve our promotional objectives: there are the promotion mix.
- Public Relation and Publicity and sponsorship
We will also promote our club in sports and cars events such as the launch of a new BMW. This kind of event will be very important for our success because there is a word of mouth that will be created. (Walsh, 1993) (Engel et all, 1994).
Conclusion-Recommendations
With government regulation changes and increase entry of foreign players, the competition has become more intensive. Thus the management has to constantly improve its competitive edge through its continuous efforts of searching for innovative market strategies in order to compete effectively in the market.
Therefore, it is recommended that Mind&Body plc has to move forward and invest in the country of Singapore. It should enter the market with a wholly-owned subsidiary strategy. That it should target high earners workers over the age of 30. Mind&Body should position its products and services at the top of the range, premium price, high quality services with a high variety of sporting equipment and facilities. Mind&Body should use as promotional strategy: Advertising, Sales promotion, Public Relation, Publicity and Sponsorship and as price strategy: value added pricing due to the nature of the products and services.
References
Bradley, F., (1991), International Marketing Strategy, Prentice Hall International (UK) Limited
Czinkota, M.R., Ronkainen, I.A, (2001), International Marketing, 6th Edition, Michael P. Roche, America
Dicken, P., Forsgren, M., Malmberg, A. (1994), "The local embeddedness of transnational corporations", in Amin, A., Thrift, N. (Eds),Globalization, Institutions, and Regional Development in Europe, Oxford University Press, Oxford., .
Doyle, P. (1994), Marketing Management & Strategy, Prentice and Hall International (UK) Limited
Engel, J.F., Warshaw, M.R., Kinnear, T.C., (1994), Promotional Strategy: Managing Marketing Communication Process, 8th Edition, Richard D.Irwin, Inc, America
Giles, G.B., (1990), Marketing, 5th Edition, Pitman Publishing, (UK)
Henderson, J., Appelbaum, R.P. (1992), "Situating the state in the East Asian development process", in Henderson, J., Appelbaum, R.P. (Eds),States Development in the Asian Pacific Rim, Sage, Newbury Park. CA., .
Hirschman, A.O. (1958), The Strategy of Economic Development, Yale University Press, New Haven, CT., .
Huff, W.G. (1995), "The developmental state government and Singapore’s economic development since 1960", World Development, Vol. 23 pp.1421-38.
Jobber, D., (1995) Principles and practice of marketing, 3rd Ed McGraw Hill Book company, England.
Kotler, P., (1991), Marketing management: analysis, Planning and Control, 7th edition, Prentice Hall International (UK) Limited.
Taner, S., Vusgil, C., (1985) ‘Global dimensions of marketing’, Glenview, IL
Walsh, L.S., (1993), International Marketing, 3rd Edition, Pitman Publishing, (UK)
Bibliography
World wide web resources