Are autonomous work groups an essential ingredient for effective organising?

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Are autonomous work group an essential ingredient for effective organising?

Following the needs of many businesses to adopt alternative forms of work design this paper tries to explain and make some sense about the effectiveness of autonomous work groups in organising. It will be argue the thesis that such groups have been, are and will be effective in some definite organisational setting. The assumptions underpinning this idea will be explored along the dialectic forming three sections.

To understand this concept it seems important introduce notions of individual, group and explain why they are so central from an organisational point of view. Thus, the first part of this paper will present some psychological effects resulting through their interaction of these actors

Moreover, being the idea of autonomous work group part of a complex system, it will be restrictive analyse its characteristics without locate it among others concepts produced by sociotechnical researchers. Thus, a broader analysis of sociotechnical system (STS) will be part of the second section.

Difference between what STS aimed to achieve, what they really achieved, and/or what they are achieving today is still discussed. This lack of unanimous consensus lets the debate open to several interpretations, and offer the opportunity to explore and address few issues related to the self-managing groups. Hence, the last side of this paper will address a discuss about the role of management, the subordination of human criteria to the dictates of efficiency, the application to both linear and non-linear systems, and a movement toward a self-leading team type.g

The magnitude of such topic and the number of interesting studies surrounding this area offer to the author a dilemma regarding what should be treated and what should not. Obviously, having this script humanistic approach major evidence is given to people in organisation, and respectively team members, and management. Moreover, analysing the way in which the system adapted itself during the second half of the last century, it will be argued that organisations designed or redesigned in respect of human criteria in certain industries and environments, can reach a competitive advantage respect those that will not do it. In short, STS is an effective tool by which it is possible match both individual and organisational needs.

Pursuing the paper this line of argument, issues related to politics, unions, and power, and other effects of identifications, ideology and control are not dealt in this paper neither because not relevant, nor because of secondary importance, rather, due to the limitation of the length.

Individuals, Groups and Organisation

To some extent groups always existed, even in USA -where in time of cold war ambitions were led to unbridled individualism, organisation used to split task into subtask, assigned it to various subunits, than these subunits divided subtask into sub-subunits and so on. Even if an organisation is formally organised according individual performance, the division of labour break down the organisation into groups. What does group means, and what needs a group fulfil for both organisation and individual? ‘A psychological group is any number of people who interact with one other, are psychologically aware of one other, and perceive themselves as group’ (Schein 1994), and are seen as group by the others from outside (Hackman 1987, in Brown 2003). If in everyday life, groups can be formed through a spontaneous or random meeting –such as four friends meets for chance in library, in organisational setting they have diverse origin. Basically, it is possible recognise two types of groups in organisation, those which are deliberately created by managers in order to fulfil the tasks required from the organisational mission, an those fulfilling psychological needs of individual beyond the minimum ones of doing their jobs; respectively formal and informal groups (Schein 1994). According to its duration the former can be of two types: permanent –such as the group of lecturer or/and professors forming the BOR depth at Lancaster University; or   temporary  -such as a matrix group of lecturers or/and professors committed in a project for a definite time or mission. Nevertheless, organisation takes an informal structure within which individuals interacting with others generates a group that fulfil their social needs. But contrary to the everyday life the interaction depend on defined physical location, being in fact their activity within the organisation limited by their tasks and mission to perform –such as the possibility to interact with people both meeting and working in the same office, depth, building and so on.  

Bearing in mind that groups can simultaneously fulfil diverse organisational functions and needs of their members, it useful here to distinguish these kinds of functions in ‘organisational and individual’ (Schein 1994). According to this partition, it is possible group organisational functions as those features coinciding with the mission of the organisation –i.e. working on a complex or interdependent task, generating new ideas or creative solutions, liaison or coordinating functions, facilitate the implementation of complex decision, or be a vehicle of socialisation or training. On the other hand, among needs group members can bring with them and groups can fulfil there are needs such as those of affiliation, sense of identification and maintain self esteem, establish and tests social reality, moreover, it reduce insecurity and anxiety. Appear now clear why groups are so important, from an organisational point of view it speed, facilitate, and improve the task-related functions. On the other hand, spending two third of our life within the workplace, meeting our psychological needs inn a group, and spending two third of our adult life in a work setting of various kinds, groups become a integral part of such work settings (Schein 1994:152). Thus, an enormous potential can be offered mixing up informal and formal functions, to comprehend it means to imagine how they can serve at the same both organisational and individual. Reed supported this thesis stating understand organisations means grasp the diverse political forces acting in it, nevertheless, decisions are not taken during a board of director, rather main actors discuss and reach agreement during a dinner on a golf course (2002). In other words, linking together individual’s needs and organisational functions to fulfil, by means of formal and informal organisation could be achieved, through effectiveness and the right balance with the social needs of employees, an organisational competitive advantage.

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The Socio Technical System (STS)

Understand the dynamic process made up of individual’s needs interacting in organisational setting it is not as easy as at a first sight.  After two decades in which the human relation (HR) approach allocate ‘attention to the employees, not work condition per se, that has the dominant impact on productivity (Peters & Waterman, cited in Moldaschl & Weber 1998:350), the sociotechnical group took another direction. Researches, associated with the work done by the Tavistock Institute in London, instead of concentrating on the enterprise as social system -where technology was not considered and ...

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