Claims Management.

Today, one would imagine that with all the consumer protection schemes in place, making a claim on your personal insurances (most particularly income protection) would be a very straightforward and simple process.  Unfortunately, this is not always the case.  The table below lists some examples.

In the last 12 months we have managed claims for; Repair of Shoulder Rotator Cuff, Stress/Depression, Lateral Tibial Plateau Fracture, Fractured Clavicle, Multiple Rib Fractures, Interstitial Lung Disease, Peridiverticular Abscess and a disc prolapse and discectomy.  All claims were honoured and direct credits were made to our client’s bank accounts at the first opportunity.  

Presently, some high profile companies are even marketing their product to medico’s by telemarketing and forwarding forms by mail.  The question arises what will happen when a claim arises?  Will the claim forms also be dispatched to the insured by mail?

Our role is to help the insured understand the claim process and to take from them the arduous task of dealing with the insurance company.  People are immense pressure at these times and need help with the management of their claim.

We believe in stripping the mythology surrounding insurance and replacing the ‘sad reputation’ of the past with a modern notion of the financial services professional.