Tajinder Wilkhu

Hospitality In Travel and Tourism

Unit 15

Assignment 1

This report was compiled by Tajinder Wilkhu and requested by Kai Barnes, lecturer in Travel and Tourism at East Berkshire College. It looks at the operations and services offered by different providers of hospitality.

We have to produce a report on two travel and tourism organisations that provide both accommodation services and food and beverage operations.

The two organisations I have chosen are the Youth Hostel (YHA) in Chester and the Henson Hotel in Blackpool.

Henson Hotel

The Henson Hotel is a family run hotel. It is situated opposite the Pleasure Beach, close to the Promenade, Sandcastle Complex and the South Pier. The Blackpool Tower and the other two piers (Central and North) are just a tram ride away.

There is a range of services provided by the Henson Hotel. The services include a games room; sun lounge with colour TV, dance floor, full central heating, a large car park, cleaning of rooms and also Henson Hotel provide excellent customer service to all their customers. When we were at the Henson Hotel they were very friendly towards all of us and provided us with a great time while we were there. They were always polite and friendly, I think they offered great quality customer service and I would recommend Henson Hotel to anybody. Occasionally Henson Hotel provide entertainment, quiz nights and bingo nights. The Henson Hotel has 50 bedrooms all of which have en-suite bathrooms. All rooms have colour televisions; tea and coffee making facilities and house movies are shown on a regular basis. The games room included a pool table and many arcade machines, there were 5 arcade machines in total. The maids cleaned the rooms every morning.

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Chester Youth Hostel

The Chester Youth Hostel has been redecorated in keeping with its Victorian origins. It is a clean comfortable and friendly hostel in a lovely black and white traditional English building in the centre of Chester. Chester is an amazing city with a cathedral, many old buildings and is Britain’s most complete walled city. There are numerous museums to visit, Roman sites to see such as the Amphitheatre, great shopping, the lovely River Dee and Britain’s biggest zoo. The nightlife is quite good with great pubs and clubs not too far away from the hostel itself.

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