List of Products Marketed:
Breadspreads:
Cheese Range:
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- Amul Shredded Pizza Cheese
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- Amul Malai Paneer (cottage cheese) Frozen and Tinned
- Utterly Delicious Pizza
Mithaee Range (Ethnic sweets):
UHT Milk Range:
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- Amul Snowcap Softy Mix
- Amul Taaza Double Toned Milk
Pure Ghee:
Infant Milk Range:
- Amul Infant Milk Formula 1 (0-6 months)
- Amul Infant Milk Formula 2 ( 6 months above)
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Milk Powders:
Sweetened Condensed Milk:
Fresh Milk:
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- Amul Shakti Standardised Milk 3% fat
- Amul Smart Double Toned Milk 1.5% fat
Curd Products:
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- Amul Butter Milk
- Amul Lassee
Amul Icecreams:
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(Rajbhog, Cappuchino, Chocochips, Butterscotch, Tutti Frutti)
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(Kaju Drakshi, Kesar Pista, Roasted Almond, Kesar Carnival, Badshahi Badam Kulfi, Shista Pista Kulfi)
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(Anjir, Roasted Almond)
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(Vanilla, Strawberry, Pineapple, Rose, Chocolate)
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(Alphanso Mango, Fresh Litchi, Anjir, Fresh Strawberry, Black Currant)
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Sundae Range (Mango, Black Currant, Chocolate, Strawberry)
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(Cheese with Almonds, Dates with Honey)
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Milk Bars (Chocobar, Mango Dolly, Raspberry Dolly, Shahi Badam Kulfi, Shahi Pista Kulfi, Mawa Malai Kulfi, Green Pista Kulfi)
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Cool Candies (Orange, Mango)
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Cassatta
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Tricone Cones (Butterscotch, Chocolate)
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Megabite Almond Cone
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Frostik - 3 layer chocolate Bar
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Fundoo Range - exclusively for kids
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SlimScoop Fat Free Frozen Dessert (Vanilla, Banana, Mango, Pineapple)
- Health : Isabcool
Chocolate & Confectionery:
Brown Beverage:
Milk Drink:
- Amul Shakti Flavoured Milk
Ready to Serve Soups:
- Masti Tomato Soup
- Masti Hot & Sour Soup
PROJECT PROFILE
OBJECTIVE:
Find out retailer’s satisfaction of the six Amul’s Product which are CHOCOLATE, MITHAI MATE, GULAM JAMUN MIX, FRESH CREAM, U.H.T. MILK & MOZZARELLA CHEESE in terms of
- Product performance
- Price
- Promotion
- Place &
- Service by WDs (wholesaler/distributor)
To simplify the work and get the accurate result the whole population is divided into four clusters and each cluster consist of 50 retailers of Amul products. The other related information about the project is as below:
SAMPLING PLAN:
- Sample size: 200 per sample
- Type of sampling: CLUSTER SAMPLING
- Total no of clusters: 4
- No of Samples in a : 50 per Cluster
Cluster
- Instrument used for Data Questionnaire
Collection:
Reasons for using Cluster sampling:
Here Area sampling, which is a most important form of cluster type sampling, is used because here Population is divided into internally heterogeneous subgroups and some of them are randomly selected for the further study. The advantage of using cluster sampling is as under:
- It provides an unbiased estimates of population parameters
- Economically more efficient than simple random
- Lowest cost per sample, especially with geographical clusters
- Easy to do without a population list
DISTRIBUTION OF SAMPLES
In this project there are four samples which is differentiate from each other by a specific area boundaries which are as below:
- Sarkhej to Chandkheda (Out of Octroi Area)
- Vasna to Sabarmati
- Wall City Area
- Outside Railway Track
After completing data collection, I tried to present my findings as good as possible and for that the whole data is firstly bifurcate sample area wise and then the product wise satisfaction rating is displayed in this report.
SOUCES OF DATA:
PRIMARY DATA: In this project a source of primary data is Questionnaire. The whole data about the retailer’s satisfaction has been collected and measured through Questionnaire. The designing of the same is relevant and the sample of that is at the Annexure, which is attached at the end of the project.
SAMPLE AREA : OUTSIDE OCTROI
SARKHEJ TO CHANDKHEDA
By getting in touch with 50 retailers I have find the below drivan satisfaction of the 6 products of Amul.
The rating of the satisfation given by the retailers located in above sample area is as under
PRODUCT: AMUL CHOCOLATE
- Retailer’s Satisfaction Matrix:
- Market Penetration : 74%
- Analysis :
Tacking a glance to the above data, we can say that the retailers are more satisfied with the Amul chocalate’s price and place but the compony stumbles at the performance of the product which is because company is not encouraging their retailers by different promotioning tools which is the key to success in the market perticulerly when a company has to compete with big players like NESTLE and BRITANIA.
PRODUCT: AMUL MITHAIMATE
- Retailer’s Satisfaction Matrix:
- Market Penetration : 70%
- Analysis :
As shown in table most of retailers are average satisfy by the performance and promotion of the MITHAIMATE so alltogather company need to do is getting a variety of promotioning tools and have to re-engineer the product as well for better performance
- Feedback by the Retailers :
- They need display, light/sign board to boost up the sales of a product.
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While we talk in terms of service provided by WDs they are not satisfied because of replacement problem.
- Apart from that they also need good advertisement of MITHAIMATE as it’s movement is slow
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They also faces problem of old manufacuring date and lack of scheems by the company itself and they are more intereseted in discount
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nevertheless, another reason which leads to dissatisfaction is supply scarcity & visit problem.
PRODUCT: GULAB JAMBUN MIX
- Retailer’s Satisfaction Matrix:
- Market Penetration : 58%
- Analysis :
As shown in table, unsatisfaction associated with Product Performance and Promotion is comparatively high (about 10%) in this segment. The main problem with the product is poor promotion strategy and lake of advertisement of the product.
- Feedback by the Retailers :
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Retailers are facing problem like old manufacturing date of the product and replacement problem.
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Couple of retailers is not satisfied with the service in terms of No of visit the distributor have made in a particular period of time.
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They are also keen to hear announcement of the promotion tools like display & schemes by the company.
PRODUCT: FRESH CREAME
- Retailer’s Satisfaction Matrix:
- Market Penetration : 72%
- Analysis :
As shown in table, the percentage level of retailers who are Quit Satisfied with Product Performance is high about 60%. Satisfaction associated with the product’s price & service is outstanding about 83%.
- Feedback by the Retailers :
- Some of retailers believes that level of fat used in the Fresh Cream should be high as compare with the price of the product.
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Second, still some retailers are not satisfied with the promotioning tool practiced by the company. They are more interested in Display and Scheme and more margin on the product.
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Third, they will be more satisfied if company should improve the product’s packing with new aesthetic color scheme and try to resolve problem of stock of old manufacturing date of the Fresh Cream.
PRODUCT: U.H.T. MILK
- Retailer’s Satisfaction Matrix:
- Market Penetration : 24%
- Analysis :
As shown in table, the percentage level of retailers who are Quit Satisfied with a price of the product is high about 80%, but still dissatisfaction continues with the promotion of the product. Company needs to worry about the penetration level of the product which is very low in this problem yet the area is potential for the product.
- Feedback by the Retailers :
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The availability of the product is low.
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There are various case of leakage has been noticed.
- Stock of old manufacturing date is lead to discontent associated with the product.
- At last but not least, retailers are not happy with the customer awareness level of the product so company need to do more advertisement accordingly.
PRODUCT: MOZZARELLA CHEESE
- Retailer’s Satisfaction Matrix:
- Market Penetration : 50%
- Analysis :
As shown in table, the percentage level of retailers who are Quit Satisfied with Price & service by WD is high about 80%.
- Feedback by the Retailers :
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The main problem with this product is stock of old manufacturing date at the company and so that at the retailer’s point.
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Another service problem faced by the retailers is poor response in Replacement.
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Some of the retailers have got stock of unwritten price on the packet and scarcity of the product.
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They also need more fresh stock of the product.
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All together company need to do is to get improvement in the promotion techniques and increase penetration level.
MARKET PENETRATION OF DIFFERENT PRODUCTS
SUMMERY
- Karan Marketing is providing immensely satisfactory service in their Area.
- Caydico marketing is not providing overall satisfactory service in Vasana and other areas.
- A central voice of retailer is to increase product’s performance of U.H.T. Milk and Mozzarella Cheese.
- The main area where company need to focus is promotion of their product especially on Mithai Mate and U.H.T. Milk.
- Retailers will be more satisfied if company motivate them by offering Display, scheme and Light Board.
- A way to get replacement of a product is not Retailer Friendly and distributors are taking wrong advantage of company’s monopoly without providing expected service to the retailers located in an area like Gurukul Road and Ramdev Nagar.
- Scarcity of the product mainly Fresh Cream is another immerging issue in this area.
- Company has to take collective effort to increase degree of awareness of company’s premium segment products like U.H.T. Milk and Mozzarella cheese.
- Many of retailers is not aware about the Product Line offered by the AMUL.
- In sample area of sarkhej to chandkheda at some place retailer have received unwritten and rubbed price tag on the product which may indicate distributor’s carelessness.
SAMPLE AREA : WALL CITY AREA
By getting in touch with 50 retailers I have find the below driven satisfaction of the 6 products of Amul.
The rating of the satisfaction given by the retailers located in above sample area is as under
PRODUCT: AMUL CHOCOLATE
- Retailer’s Satisfaction Matrix:
- Market Penetration : 74%
- Analysis :
Tacking a glance to the above data, in this area 52% of retailers are Quit Satisfied with the product’s promotion while most of them (about 90%) are Partial Satisfied by service provide by WDs.
PRODUCT: AMUL MITHAIMATE
- Retailer’s Satisfaction Matrix:
- Market Penetration : 58%
- Analysis :
As shown in table most of retailers (about 87%) are average satisfy by the service. So alltogather company need to do is getting a variety of promotioning tools and have to re-engineer the product as well for better performance
- Feedback by the Retailers :
- They need display, light/sign board to boost up the sales of a product.
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While we talk in terms of service provided by WDs they are not satisfied because of replacement problem.
- Apart from that they also need good advertisement of MITHAIMATE as it’s movement is slow
PRODUCT: GULAB JAMBUN MIX
- Retailer’s Satisfaction Matrix:
- Market Penetration : 34%
- Analysis :
As shown in table, the penetration level is drastically fall down as compare to sample area of Sarkhej to Chandkheda. 88% of retailers are Quit Satisfied with the service but they are not well satisfied by the promotion of the product and its Price.
- Feedback by the Retailers :
- Dissatisfaction lies with retailers in terms of Promotion because the area is not much developed so they need more scheme and display to get boost in their sales.
- Retailers are not satisfied by the product’s performance because they believes that this product is Overpriced.
PRODUCT: FRESH CREAME
- Retailer’s Satisfaction Matrix:
- Market Penetration : 50%
- Analysis :
As shown in table, the percentage level of retailers who are Quit Satisfied with the service provided by WDs are outstanding because 88% of retailers are Quit Satisfied with the service. But company need to improve its promotion techniques in order to make their retailer more satisfied.
- Feedback by the Retailers :
- Some of retailers believes that level of fat used in the Fresh Cream should be high as compare with the price of the product.
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Second, still some retailers are not satisfied with the promotioning tool practiced by the company. They are more interested in Display and Scheme and more margin on the product.
PRODUCT: U.H.T. MILK
- Retailer’s Satisfaction Matrix:
- Market Penetration : 8%
- Analysis :
As shown in table, the penetration level of the product is immensely low only 8%. Company has to practice some sales promotion tools as well as customer awareness to increase movement of the product. In fact, retailers which stock the product are pretty much satisfy with the product overall.
- Feedback by the Retailers :
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The availability of the product is low.
- At last but not least, retailers are not happy with the customer awareness level of the product so company need to do more advertisement accordingly.
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Many of retailers are not even heard the product name amul U.H.T. milk and still doesn’t know its advantage and who are the target customer of this product so its responsibility of WDs to let them know the product and should give detailed about the product.
PRODUCT: MOZZARELLA CHEESE
- Retailer’s Satisfaction Matrix:
- Market Penetration : 24%
- Analysis :
As shown in table, again for this product also the market penetration level is very low But still company sustain its satisfaction level for service which is 75%.
- Feedback by the Retailers :
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The main problem with this product is stock of old manufacturing date at the company and so that at the retailer’s point.
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Another service problem faced by the retailers is poor response in Replacement.
- some of retailers are keen to get Canvas advertisement for their product.
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All together company need to do is to get improvement in the promotion techniques and increase penetration level.
- Retailers are also facing problems of visit by WDs.
MARKET PENETRATION OF DIFFERENT PRODUCTS
SUMMERY
- A central voice of retailer is to increase product’s performance of U.H.T. Milk and Mozzarella Cheese.
- The main area where company need to focus is promotion of their product especially on Gulab Jambun Mix, Mozzarella cheese and U.H.T. Milk.
- Retailers will be more satisfied if company will encourage them by providing Display, scheme and Light Board.
- Replacement problem is one of the causes which lead to discontent of retailers so company has to develop some strategy and solution of this problem because this is the only problem of company where its rivals are performing better by offering quick replacement.
- Scarcity of the product mainly Mithai Mate is another immerging issue in this area.
- Company has to take collective effort to increase degree of awareness of company’s premium segment products like U.H.T. Milk and Mozzarella cheese because in this segment the Penetration level is half if compared to other areas.
- Many of retailers is not aware about the Product Line offered by the AMUL.
SAMPLE AREA : OUTSIDE RAILWAY TRACK
PRODUCT: AMUL CHOCOLATE
- Retailer’s Satisfaction Matrix:
- Market Penetration : 76%
- Analysis :
Tacking a glance to the above data, we can say that the 63% of retailers are quit satisfied with the promotion strategy adopted by the company and the satisfaction level of the service provided by the distributors is outstanding 86%. So company need to do is to sustain this satisfaction level and try to improve it.
- Feedback by the Retailers :
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The satisfaction level of the retailers can be improved by provided them new attractive schemes and Display.
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Still there is a retailer is quiet unsatisfied by the service because of he is facing replacement problem.
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One more suggestion came from their side is they need mini pack of chocolate between the range of Rs 5 to 7
PRODUCT: AMUL MITHAIMATE
- Retailer’s Satisfaction Matrix:
- Market Penetration : 64%
- Analysis :
As shown in table most of retailers are average satisfy by the performance and promotion of the MITHAIMATE. But satisfaction level associated with the service is outstanding that is 87%. All together company need to do is getting a variety of promotioning tools and have to re-engineer the product as well for better performance
- Feedback by the Retailers :
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They need display, light/sign board to boost up the sales of a product.
- Apart from that they also need good advertisement of MITHAIMATE as it’s movement is slow
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They also faces problem of old manufacuring date and lack of scheems by the company itself and they are more intereseted in discount
PRODUCT: GULAB JAMBUN MIX
- Retailer’s Satisfaction Matrix:
- Market Penetration : 36%
- Analysis :
As shown in table, dissatisfaction associated with Product Performance and Promotion is comparatively high (about 11%) in this segment. But still satisfaction by service is good that is 78% of retailers are Quit satisfied with the service. Another notable thing is that the market penetration level of the product is very low.
- Feedback by the Retailers :
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Couple of retailers is not satisfied with the service in terms of No of visit the distributor have made in a particular period of time.
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They are also keen to hear announcement of the promotion tools like display & schemes by the company.
PRODUCT: FRESH CREAME
- Retailer’s Satisfaction Matrix:
- Market Penetration : 54%
- Analysis :
As shown in table, the percentage level of retailers who are Quit Satisfied with Product Performance is high about 60%. 70 of retailers are quite satisfied with promotion of product. While satisfaction associated by service is outstanding about 85%.
- Feedback by the Retailers :
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Still some retailers are not satisfied with the promotioning tool practiced by the company. They are more interested in Display and Scheme and more margin on the product.
- They will be more satisfied if company will try to resolve the Replacement problem.
PRODUCT: U.H.T. MILK
- Retailer’s Satisfaction Matrix:
- Market Penetration : 8%
- Analysis :
As shown in table, market penetration level of the product is low that is just 22% of total retailers stocks U.H.T. Milk. Company is not succeeding to increase the sale of the product by using perfect promotion strategy.
- Feedback by the Retailers :
Still some retailers are not satisfied with the sales promotion tools practiced by the company. They are more interested in Display and Scheme offered by the company.
PRODUCT: MOZZARELLA CHEESE
- Retailer’s Satisfaction Matrix:
- Market Penetration : 22%
- Analysis :
As shown in table, again for this product also the market penetration level is very low But still company sustain its satisfaction level because 88% of retailers are quit satisfied by the service provided to them.
- Feedback by the Retailers :
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The main problem with this product is stock of old manufacturing date at the company and so that at the retailer’s point.
- some of retailers are keen to get Canvas advertisement for their product.
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All together company need to do is to get improvement in the promotion techniques and increase penetration level.
MARKET PENETRATION OF DIFFERENT PRODUCTS
SUMMERY
- Many of retailers is not aware about the Product Line offered by the AMUL.
- A central voice of retailer is to increase product’s performance of U.H.T. Milk and Mozzarella Cheese.
- The main area where company need to focus is promotion of their product especially on Mithai Mate and U.H.T. Milk.
- Retailers will be more satisfied if company will motivate them by offering Display, scheme and Light Board.
- Scarcity of the product mainly chocolate is another immerging issue in this area.
- Company has to take collective effort to increase degree of awareness of company’s premium segment products like U.H.T. Milk and Mozzarella cheese.
SAMPLE AREA : VASANA TO SABARMATI
PRODUCT: AMUL CHOCOLATE
- Retailer’s Satisfaction Matrix:
- Market Penetration : 64%
- Analysis :
Tacking a glance to the above data, we can say that the 65% of retailers are quit satisfied with service provided by the WDs and but still there are some retailers who are quite unsatisfied by the service. Performance of the product is still not that much satisfactory to the retailers.
- Feedback by the Retailers :
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The satisfaction level of the retailers can be improved by provided them new attractive schemes and Display.
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Still there is a retailer is quiet unsatisfied by the service because of he is facing replacement problem.
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Retailers in this area are facing visit problem due to lazy service by WDs mainly Caydico Marketing.
PRODUCT: AMUL MITHAIMATE
- Retailer’s Satisfaction Matrix:
- Market Penetration : 38%
- Analysis :
As shown in table most of retailers are average satisfy by the performance and promotion of the MITHAIMATE. But satisfaction level associated with the service is 65%. But still penetration level of this product is a question mark (?)
- Feedback by the Retailers :
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They need display, light/sign board to boost up the sales of a product.
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They also faces problem of old manufacuring date and lack of scheems by the company itself and they are more intereseted in discount
PRODUCT: GULAB JAMBUN MIX
- Retailer’s Satisfaction Matrix:
- Market Penetration : 32%
- Analysis :
As shown in table, dissatisfaction associated with Product Performance is comparatively high (about 20%) in this segment. But still satisfaction by service is good because no retailer is unsatisfied or partial satisfied but all are either quit satisfied or fully satisfied. Another notable thing is that the market penetration level of the product is very low that is only 32%.
- Feedback by the Retailers :
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Couple of retailers is not satisfied with the service in terms of No of visit the distributor have made in a particular period of time.
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They are also keen to hear announcement of the promotion tools like display & schemes by the company.
- Some of retailers are still unsatisfied with the WDs mismanagement of the promotional activities.
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Retailers are also facing a problem of old manufacturing date.
PRODUCT: FRESH CREAME
- Retailer’s Satisfaction Matrix:
- Market Penetration : 68%
- Analysis :
As shown in table, the percentage level of retailers who are Quit Satisfied with Product Performance is high about 60%. But here penetration level is competitively high amongst the other segments.
- Feedback by the Retailers :
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Still some retailers are not satisfied with the promotioning tool practiced by the company. They are more interested in Display and Scheme and more margin on the product.
- Another thing that leads to dissatisfaction is retailers are not having sign board by the WDs.
- Manish Marketing is not delivering an expecting service to retailers.
PRODUCT: U.H.T. MILK
- Retailer’s Satisfaction Matrix:
- Market Penetration : 38%
- Analysis :
As shown in table, market penetration level of the product is highest amongst other segments that is just 38% of total retailers stocks U.H.T. Milk. But still 27% of retailers are quite unsatisfied by the performance of the product.
- Feedback by the Retailers :
Still some retailers are not satisfied with the sales promotion tools practiced by the company. They are more interested in Display and Scheme offered by the company. They need a small trendy pack within the range of 500 ml, which can boost up the sales of a product.
PRODUCT: MOZZARELLA CHEESE
- Retailer’s Satisfaction Matrix:
- Market Penetration : 68%
- Analysis :
As shown in table, again for this product also the market penetration level is highest as compare to the other segments. But still company can not sustaining its satisfaction level because 23% of retailers are quit unsatisfied by the service provided to them.
- Feedback by the Retailers :
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Retailers are facing supply scarcity of the product so they can increase the sales of this because yet there is demand of the product.
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Retailers are facing problem related to Replacement.
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Another emerging issue is in some areas of this segment the frequency of the visit is low.
MARKET PENETRATION OF DIFFERENT PRODUCTS
SUMMERY
- Caydico Marketing is not providing satisfactory service in this area. Retailers are not satisfied by their behavior and attitude.
- Retailers are also not satisfied by service of Raj Marketing.
- Many of retailers is not aware about the Product Line offered by the AMUL.
- A central voice of retailer is to increase product’s performance of U.H.T. Milk.
- The main area where company need to focus is promotion of their product especially on Mithai Mate and Gulam Jambun Mix.
- Retailers will be more satisfied if company will motivate them by offering Display, scheme and Light Board.
- Scarcity of the product mainly chocolate is another immerging issue in this area.
- Company need to look after its distribution network, specifically in Mozzarella Cheese where there is scarcity of Supply of the product.
CONCLUSION
After having in depth survey of the 200 retailers located at the different areas of Ahmedabad, ultimately I can come to the conclusion part of the project.
The all the six products are performing partial satisfactory in different areas. The major issuers that lead to dissatisfaction of the retailers are lack of promotion of the products and service provided to them, while price and place of all six products are satisfactory. In some areas distributors are not cooperating with retailers and also getting wrong advantage of the company’s monopoly, which drives retailers to change their mind towards rival’s product.
The next important issue related to the retailer’s satisfaction is customer’s awareness of the company’s product like MOZZRELLA CHEESE & U.H.T. MILK. Even though in some areas retailers are not aware of the product range that is offered by the company itself.
The positive thing is that, company is still successful to sustain its Brand Image as well as the loyalty of customers. So, all a company need to do is to increase its sales promotion to attract a customer, which ultimately increase retailer’s satisfaction level.
ANNEXURE
Retailer’s Satisfaction (Questionnaire)
Dear retailer, I would like to know your response about the Amul Products that you used to stock in your Store.
- So very firstly, please tell me which amongst the below stated Amul products you are currently Stores:
Amul Chocolate Amul Fresh Cream
Amul Mithai Mate Amul U.H.T. Milk
Amul Gulab Jambun Mix Amul Mozzarella Cheese
Other:
2) If he stocks Amul’s chocolate then ask following:
How would you rate Amul’s chocolate in terms of following
1. Product Performance 1 2 3 4 5
2. Price of the Product 1 2 3 4 5
3. Promotion of the Product 1 2 3 4 5
4. Place of the product 1 2 3 4 5
5. Service by WDs 1 2 3 4 5
3) If he stocks Amul’s Mithai Mate then ask following:
How would you rate Amul’s Mithai Mate in terms of following
1. Product Performance 1 2 3 4 5
2. Price of the Product 1 2 3 4 5
3. Promotion of the Product 1 2 3 4 5
4. Place of the product 1 2 3 4 5
5. Service by WDs 1 2 3 4 5
4) If he stocks Amul’s Gulab Jambun Mix then ask following:
How would you rate Amul’s Gulab Jambun in terms of following
1. Product Performance 1 2 3 4 5
2. Price of the Product 1 2 3 4 5
3. Promotion of the Product 1 2 3 4 5
4. Place of the product 1 2 3 4 5
5. Service by WDs 1 2 3 4 5
5) If he stocks Amul’s Fresh Creame then ask following:
How would you rate Amul’s Fresh Creame in terms of following
1. Product Performance 1 2 3 4 5
2. Price of the Product 1 2 3 4 5
3. Promotion of the Product 1 2 3 4 5
4. Place of the product 1 2 3 4 5
5. Service by WDs 1 2 3 4 5
6) If he stocks Amul’s U.H.T. Milk then ask following:
How would you rate Amul’s U.H.T. Milk in terms of following
1. Product Performance 1 2 3 4 5
2. Price of the Product 1 2 3 4 5
3. Promotion of the Product 1 2 3 4 5
4. Place of the product 1 2 3 4 5
5. Service by WDs 1 2 3 4 5
7) If he stocks Amul’s Mozzarella cheese then ask following:
How would you rate Amul’s Mozzarella cheese in terms of following
1. Product Performance 1 2 3 4 5
2. Price of the Product 1 2 3 4 5
3. Promotion of the Product 1 2 3 4 5
4. Place of the product 1 2 3 4 5
5. Service by WDs 1 2 3 4 5
Thanks for your co-operation by giving your precious time to fill this questionnaire.
Personal Detail:
1) Sample Area:
2) Type of Retailer: General Store Dairy Farm
Amul Store Other
3) Name of Retailer:
4) Name of Shop:
5) Address:
BIOBLIOGRAPHY
- Annual report of the Company of Financial Year 1999-2000
N. R. Institute of Business Management