'A happy worker is a productive worker' Discuss with reference to motivational theories.
'A Happy Worker Is A Productive Worker' Discuss with reference to motivational theories. In this essay I will be considering whether or not a happy worker is a productive worker. Also, I will be discussing whether being happy is the only factor that can motivate an individual at work. Workers can be motivated in various ways, this will be explained in this essay. It is noticed that a happy worker provides a better service to its customers, rather than an unhappy worker. Being able to give good customer service is important, especially in the Tourism industry. In this industry employees have to come face to face on a regular or daily basis, and it is significant that they show and provide an excellent service. This can involve good body language, oral communication, listening to the customer and having eye contact to show an interest in what the customer is saying. A good service culture includes appreciation for a good service by the internal and external customer. There are a number of theories that can relate as to whether or not a happy worker is productive. Managers in an organisation may have to find ways to motivate an individual, this can be through extrinsic and intrinsic rewards. Hence, the employee being happy from these rewards will be more productive. It is argued that some individuals have needs which need to be fulfilled, also work conditions can depend
Describe components of travel and tourism
Describe components of travel and tourism The definition of Travel Travel is changing location using different types of transport. People can travel by * Road * Air * Sea * Rail The definition of tourism Tourism is the temporary short term movement of people to destination outside the place they normally live or work. For example young couple travel to New York visit friends. Types of tourism Tourism can be divided into three categories: Domestic tourism This is when people take holidays, short breaks and day trips in they own country e.g. couple from Manchester goes to visit Birmingham for one week. Inbound tourism This is when people enter the country from their own country of origin or another country which is not their home. e.g. students from Spain comes to London visit the city. Outbound tourism This is when people travel away from the country where they normally live. e.g. family from Newquay decide to give London a miss this year a take two weeks holiday in Italy The Components of Travel and Tourism Travel and tourism its made up of different components which work together to provide holidays and other travel products to clients. The 8 most important components are * Accommodation * Transport * Attractions * Travel agents * Tour operators * Ancillary services * Trade association and regulatory bodies * Tourism
The planning of a programme of package holidays has to be started well in advance of brochure production. Normally a company will start planning between 12 and 18 months
Tour Operations Assignment * Research and planning the package holiday In large tour operating companies, it is staff employed in the marketing department who are responsible for researching planning and developing the different holiday products, which will be aimed at particular segments of the market. Product Managers will focus on the selection of resorts, choice of accommodation and selection of regional UK departure airports. Segments of the market for which products are developed include: * Singles * Families * Couples without children * Disabled travellers * Groups * Business travellers * Youth market * Elderly travellers Planning a programme of package holidays The planning of a programme of package holidays has to be started well in advance of brochure production. Normally a company will start planning between 12 and 18 months before the first expected departure to allow time for contracting beds and seats, production of the brochure and a marketing push. If the purchase of hotels or airlines is involved then planning may have to start as part of an overall corporate strategy two to three years before the actual holidays involved. A summer sun brochure must be ready in the late summer or early autumn of the year preceding the departures, winter sun and winter ski brochures in the preceding summer. Consequently companies have to make critical decisions
Research proposal for Globetrotters.
Research Proposal for Globetrotters . Background Globetrotters are at present the strongest name within the travel market and the group is demonstrating strong year on year growth, however the industry has suffered a slump since the September 11th disaster. The slowing of the economy and a reduction in air travel has provoked the Globetrotters group to redirect their corporate promotional strategy. The travel market has become increasingly crowed over the last ten years with the demand to travel providing windows of opportunity for smaller budget organisations and Internet bookings. 2. Research Objectives The overall objectives of the research will be to gather information using both primary and secondary sources to identify customer trends and preferences. This information will be used to build the foundations of a new global promotional strategy. Initial brand concepts and ideas from Greys Advertising have been included and will be tested to provide feedback for the promotional campaign. As a successful travel group, Globetrotters operate across a number of sub groups such as travel agents, online/internet operations and travel currency. The proposed research must incorporate information that relates to these key sub groups, as strategic decisions will require their current status and customer satisfaction. However it must be noted that the emphasis on the information
Service Quality
Tourism Services Management Service quality ''Using the information that you gathered during the service quality workshop, examine how service quality can be measured within national tourist offices and assess how the findings from such measures can be used to make recommendations for improvements in service quality.'' January 2009 Contents Contents 1 Introduction 2 . Theory 2 3. Practice 4 4. Recommendations 6 Conclusion 6 Appendix 7 Bibliography 12 Introduction This report will examine how service quality can be measured within national tourist offices following the service quality workshop. This workshop had been undertaken at the end of November 2008, in to three different tourist boards, Morocco, Hong Kong and India. Different information on personal visit, telephone call and website were gathered for each of these tourist boards. In the first part of the report, theories about service quality and how it can be measured will be discussed. Then, in the second part of the report, the theories will be illustrated with the information gathered during the service quality workshop. Finally, some recommendations will be made for improvements in service quality. The aim of the report is to assess how the findings from such measures can be used to make recommendations for improvements in service quality. . Theory First of all, it is important to define what
Investigate how an organisation has had to comply with current legislation on access to leisure. How is this process managed and implemented?
BMS 217 Exploring Leisure Markets Christopher Murphy 0134225 Investigate how an organisation has had to comply with current legislation on access to leisure. How is this process managed and implemented? People seek leisure for a variety of reasons. From friendship and companionship to competition and social release leisure offers a wide range of purposes and feelings. However, access to the leisure market is dependent on social, cultural, practical, financial, and personal barriers. Leisure is a key area in paving the way towards full community inclusion and participation. Despite this there are a number of significant factors restricting people's participation in leisure. Access to leisure is controlled by a number of factors. These factors include social stratification, gender inequality, racial discrimination, disability issues, sexuality and age-ism to name but a few. There have been a number of legislations introduced to make leisure available to all despite the ability, income and class of those seeking it. It is pivotal that the laws relating to equality are followed when considering access to leisure. The laws relating to equality are the Disability Discrimination Act 1995, The Race Relations Act 1976, the Race Relations (Amendment) Act 2000, and the Sex Discrimination Act 1975. Each act is united in its search for equality, not just in the access to leisure, but
Introduction to the structure of Tourism Industry.
INTRODUCTION Section 1 Introduction to the structure of Tourism Industry In this report, the structure of the current industry will be examined, according to Holloway's model. According to Holloway's there are four main sectors from both Private and Public Sector. They are Producers, Tour Operators and Brokers, Travel Agents and the Tourist (Holloway 1994:58) Producers Producers can exist from both Private and Public Sector. "Public sector bodies tend to be particularly dominant in certain sectors of the attraction business, including museums, historic sites, galleries, theatres and leisure centers, for example." (Horner, S., Swarbrooke J., 1996: 280) "Private Sector companies are particularly important players in certain sectors of the attraction business such as theme parks and industrial tourism" (Horner, S., Swarbrooke J., 1996: 281) Producers consist of accommodation, carriers and man - made attractions. "Accommodation is, by a long way, the largest and most ubiquitous sub sector within the tourism economy. With few exceptions, tourists require a location where they can rest and revive during their travels through, or stay within, a tourism destination." (Cooper et all, 1998: 313) "Transportation for tourism is an essential element of the tourist product in two ways: it is the means to reach the destination and it is necessary as a means of movement at the
Kearsley (2002) has said that "if this film (Lord of the Rings) achieves half of what is expected, it will be massive for New Zealand - Critically examine the impact of the film of New Zealand tourism policy.
Kearsley (2002) has said that "if this film (Lord of the Rings) achieves half of what is expected, it will be massive for New Zealand". Critically examine the impact of the film of New Zealand tourism policy. The Lord of the Rings was written by J.R.R. Tolkien in 1954 and has become one of the most well known and read books in history. Christmas 2001 saw the long awaited release of the first part of the film trilogy directed by New Zealander Peter Jackson. The films took eighteen months to make and were filmed on location in New Zealand at a cost of more than £200 million (Newsround, 2001). The book itself was a massive hit worldwide and the films look set to be just as successful. The first in the trilogy, "The Fellowship of the Ring" has won four Oscars (Syfy Portal, 2002) and five Baftas (Gibbons, 2002). This essay aims to examine whether "The Lord of the Rings" will be as much of a success for New Zealand's tourism industry as it has been for it's director, Peter Jackson and the impact that the film has already had on New Zealand's tourism policies. New Zealand is about the same size and shape as Great Britain but with a much smaller population. A population of 3.8 million makes it one of the world's least crowded countries (Tourism New Zealand, 2002). New Zealand's landscape varies dramatically from "vast mountain chains, steaming volcanoes, sweeping
A marketing plan to achieve a greater market share for W Hotel Singapore in the Conventions and Conferences sector.
Proposal: A marketing plan to achieve a greater market share for W Hotel Singapore in the Conventions and Conferences sector. By Lim Hoay Min (Ms) Table of Contents Contents Pages Introduction 1 Marketing Plan 2 Market Overview 2 Target Market 4 Discussion on the Weaknesses of W Hotel 8 Conclusion 10 Appendixes References Introduction W Hotel Singapore is part of an acclaimed International Chain of Hotels with many great hotels in various parts of the world, especially in the United States of America and Europe. W Hotel Singapore is the first one of this chain in Singapore being opened only a year ago. Being a new player in the Lion City, the hotel has yet to reach maturity in market share especially so in the lucrative Convention and Conferences sector compared to its main competitors. The downturn due to the economic slump in the world and especially in the South East Asian region has also not helped matters. The recent outbreak of SARS (Severe Acute Respiratory Syndrome) in the surrounding region has also dampened travel and mass functions. The resulting cancellations and curbs on Conventions, Conferences and mass functions have also depressed the market. The recent war in Iraq also contributed to the downturn and suppressed market resulting in a meager market. With the war over in
John Tomlinson, (1999), Globalisation & Culture Blackwell, Oxford: Tomlinson's book analyses the phenomenon of globalisation.
Assignment 1 John Tomlinson, (1999), Globalisation & Culture Blackwell, Oxford: Tomlinson's book analyses the phenomenon of globalisation, focusing on the area of cultural change exploring debates around social and cultural modernity, stating evidence of a pattern suggesting the breakdown of links between the experience of culture and place. This ´breakdown' is occurring at different rates and times in different spaces, but Tomlinson believes it is evident on a global scale. The authors discuss whether cultural boundaries are breaking down, and cultures are merging, particularly in relation to the media and communications technologies, culmination in a discussion of the possibility of a cosmopolitan planet.. Mike Featherstone, (1990), Global Culture: Nationalism, Globalization & Modernity, Sage, London: Social Scientists from all around the world have contributed to this book, giving it a broad viewpoint. The writers have come together to assess whether the globalisation of culture is taking place, enquiring whether globalisation is promoting cultural erosion and assimilation resulting in a new homogenized culture, with relation to a new system of power relations e.g. global economics, international laws and United Nations agreements. The publication questions whether globalisation will produce higher acceptance and tolerance levels between societies, or whether a