'A happy worker is a productive worker' Discuss with reference to motivational theories.
'A Happy Worker Is A Productive Worker' Discuss with reference to motivational theories. In this essay I will be considering whether or not a happy worker is a productive worker. Also, I will be discussing whether being happy is the only factor that can motivate an individual at work. Workers can be motivated in various ways, this will be explained in this essay. It is noticed that a happy worker provides a better service to its customers, rather than an unhappy worker. Being able to give good customer service is important, especially in the Tourism industry. In this industry employees have to come face to face on a regular or daily basis, and it is significant that they show and provide an excellent service. This can involve good body language, oral communication, listening to the customer and having eye contact to show an interest in what the customer is saying. A good service culture includes appreciation for a good service by the internal and external customer. There are a number of theories that can relate as to whether or not a happy worker is productive. Managers in an organisation may have to find ways to motivate an individual, this can be through extrinsic and intrinsic rewards. Hence, the employee being happy from these rewards will be more productive. It is argued that some individuals have needs which need to be fulfilled, also work conditions can depend
VisitBritain
Assessment No 3 Book 3 VisitBritain is a major organisation when it comes to selling Britain to the world. Analyse the work of VisitBritain and identify areas where they are succeeding or areas where they are failing in their efforts. July 2008 Overview The role of VisitBritain is to market the UK to the British and the rest of the world. Formed on 1st April 2003 by the merger of The British Tourist Authority and The English Tourism Council, its mission is to build the value of tourism by creating world class destination brands and marketing campaigns. (Gale 2007). It is funded by the Department for Culture, Media and Sport. VisitBritain sees itself as the national tourism agency which promotes Britain internationally in 36 markets and England in Britain, France, Germany, the Netherlands and Ireland. It builds the value of tourism by creating world-class destination brands and marketing campaigns and by building partnerships with, and providing insights to other organisations with a stake in British tourism.1 In its own words it states: "Our mission is to build the value of tourism to Britain and in England, generating wealth and jobs across Britain. Our unique network allows us to provide unrivalled insights, intelligence and business advice to any organisation with a stake in British and English tourism, as well as offering a wide range of successful partnership
The Role of Museums in Society and Tourism
The Role of Museums in Society and Tourism Henriette Sultana B.A. Tourism Studies Year 4 Museology Dr. Anthony Pace Introduction "I do not believe in the end of man.... I believe man will not merely endure, he will prevail. He is immortal, not because he, alone among creatures, has an inexhaustible voice but because he has a soul, a spirit, capable of compassion and sacrifice and endurance."1 William Faulkner, "Speech on Acceptance of the Nobel Prize," 1950 In Faulkner's fictional world it is memory that pulls pieces of the past into the present and resurrects the dead. A museum is in its own way a model of memory, for by preserving the past it ensures the future. Like any work of art within it, the museum is an act of faith in the power of the human imagination. In previous days a museum was an academy or a library and even in the eighteenth century a museum could be a temple for the veneration of the muses. Most properly, it was a building in which scholars lived, dined, and studied together. Museums dedicated to the arts and open to the public are relatively recent. The evolution of the cabinet of curiosities into the museum we know today took place in Germany in the first half of the nineteenth century. The setting and construction of monumental museum buildings revealed the emerging view that art was sacred and that the museum was not only a temple of art
Developing hospitality operation through adoption of management techniques
As with other businesses hospitality operations including hotels, restaurants, pub and bar businesses are now facing very tough trading conditions. Their operation environment that is being hard hit by the effects of an economic slowdown and the credit crunch. Britain is approaching a sink into recession in the current year with a contradiction of economic output in both the third and fourth quarters (Seager, 2008). Paris based Organisation for Economic Cooperation and Development released its latest set of economic forecasts. According to the report, ongoing effects of the credit crunch and a weakening housing market will cause the British economy (claimed to be the worlds fifth largest) to shrink by 0.3 percent in second quarter and by 0.4 percent in the October to December period. According to the shadow chancellor George Osborne (cited in Seager, 2008). "Not only is the British economy predicted to shrink in the next two quarters, but it is also the only economy not predicted by the OECD to see a recovery this year. All of our major competitors are predicted to see at least some growth by the end of the year." This statement thus defines that the service industry faces tough trading conditions. It has resulted in a business slow down affecting various factors. According to e-hotelier (2008), the UK hotel market reported a 9 per cent fall in profit in the month of
ATTRACTION MANAGEMENT
Hnd in Travel and Tourism -Report- Visitor Attractions Management A. Xenia Gazi Contents Definition of attraction, Characteristics of attractions, Range of attractions, overlap.............................2 Define natural and cultural attraction...................3 Outcome 1: Identify the range of attractions and demonstrate an awareness of overlaps in relation to particular types of attraction ..............................4 England ........................................................4 -main motivation for visitors...................................................7 -factors demotivating visitors.................................................7 Italy..............................................................8 -main motivation for visitors.................................................11 -factors demotivating visitors................................................11 Morocco.......................................................12 -main motivation for visitors.................................................14 -factors demotivating visitors................................................14 Outcome 2: Explore visitor types, impacts and tourist motivation theories..........................................15 -types of visitors.................................................................15 -motivation
Unfolding the Underlying Facets of tourism destination image (TDI).
UNFOLDING THE UNDERLYING FACETS OF TOURISM DESTINATION IMAGE (TDI) BY SRIDAR RAMACHANDRAN & ZHENHUA LIU Sridar Ramachandran is a PhD candidate at The Scottish Hotel School, University of Strathclyde. Zhenhua Liu is a Lecturer of the School, currently supervising the above PhD candidate. THE SCOTTISH HOTEL SCHOOL UNIVERSITY OF STRATHCLYDE CURRAN BUILDING 94 CATHEDRAL STREET GLASGOW G4 0LG UNITED KINGDOM Tel: +44 141 548 4799 Fax: +44 141 552 2870 Email: [email protected] [email protected] ABSTARCT This paper unfolds the components of tourism destination image (TDI) and establishes a framework to conduct tourism destination studies in totality. To achieve this, extant destination literature was examined and a primary open-ended structured survey was carried out among 23 respondents. A content analysis of the findings not only provided basic frequency measures but pave way for the authors to take it one step further to find the networks in association that formulates the TDI system. Interpreting the 9 components the authors have come up with 9 propositions to be considered to conduct a holistic tourism destination study. Keywords: Tourism Destination Image (TDI), Content Analysis. .0 Introduction The study of tourism destination image can be complicated and confusing. The actors involved in the tourism industry being human beings and
Logistics and Supply chain
To be completed by students (typewritten) MODULE NUMBER EMBA 109 MODULE TITLE LOGISTICS & SUPPLY CHAIN MANAGEMENT SEMESTER SPRING 2009 SESSION ASSIGNMENT NUMBER SUBMISSION DATE DUE Extended 16/07/2009 ASSIGNMENT TITLE Improving the supply chain performance in OTO TOP Ltd. INSTRUCTOR'S NAME Mr. FOTIS MISSOPOULOS To be completed by the front desk secretary or the course administrator SIGNATURE DATE SUBMITTED HOUR SUBMITTED MATERIAL SUBMITTED Stamp date Report Diskette/CD ÿ ÿ To be completed by the instructor SIGNATURE & DATE MARK * MARK AFTER ORAL (if applicable) SUBMISSION LATE SUBMISSION MARK (after deducting 5% of original mark per day) On Time Late ÿ ___ days * fill in the slot in the covered area if blind second marking is required Other comments: Declaration: All sentences or passages quoted in this STUDENT NAME(s) LYUBOMIR ILIEV Coursework from other people's work have been specifically acknowledged by clear cross referencing to author, work and page(s). I understand that TURNITIN Confirmation Number 01442827 failure to do these amounts to plagiarism and will be considered grounds for failure in this coursework and the moduleexamination as a whole. SIGNATURE MARK STUDENT REG. NUMBER(s) EX28055 STUDENT SIGNATURE(s) AGREED FINAL MARK COURSWORK Improving the supply chain performance in OTO TOP Ltd.
Customer Service case study. This essay will examine World Airlines will through a case study (Engdahl & Hoffman, 1993), in light of a complaint made by J. Q. Customer, regarding his connecting flights between Charlotte and Munich. After establishing key
Introduction World Airlines, or Trans World Airlines, was one of the largest commercial airlines in the United States up until its merger with American Airlines in 2001. Preceding the 1980s, World Airlines maintained a strong position in both national and international markets, being the first to introduce in-flight movies in 1961. Following poor decisions and as a result of deregulation of the commercial aviation industry, World Airlines declared bankruptcy in 1992. After several reorganisations, World Airlines expanded its routes and flights through the largest acquisition in its history in 1998 (Siddiqi, 2003). This essay will examine World Airlines will through a case study (Engdahl & Hoffman, 1993), in light of a complaint made by J. Q. Customer, regarding his connecting flights between Charlotte and Munich. After establishing key definitions, this essay will identify and evaluate each service failure expressed by J. Q. Customer, assess its attribution of blame and identify how they could have been prevented. The service failures identified will be evaluated with the assistance of differing theories and models, including: attribution theory, the Gaps model, Total Service Product Concept, and the Zone of Tolerance. Each model will be defined within the context of each failure. Furthermore, each failure will be assessed in relation to the five service quality dimensions:
Introduction to the structure of Tourism Industry.
INTRODUCTION Section 1 Introduction to the structure of Tourism Industry In this report, the structure of the current industry will be examined, according to Holloway's model. According to Holloway's there are four main sectors from both Private and Public Sector. They are Producers, Tour Operators and Brokers, Travel Agents and the Tourist (Holloway 1994:58) Producers Producers can exist from both Private and Public Sector. "Public sector bodies tend to be particularly dominant in certain sectors of the attraction business, including museums, historic sites, galleries, theatres and leisure centers, for example." (Horner, S., Swarbrooke J., 1996: 280) "Private Sector companies are particularly important players in certain sectors of the attraction business such as theme parks and industrial tourism" (Horner, S., Swarbrooke J., 1996: 281) Producers consist of accommodation, carriers and man - made attractions. "Accommodation is, by a long way, the largest and most ubiquitous sub sector within the tourism economy. With few exceptions, tourists require a location where they can rest and revive during their travels through, or stay within, a tourism destination." (Cooper et all, 1998: 313) "Transportation for tourism is an essential element of the tourist product in two ways: it is the means to reach the destination and it is necessary as a means of movement at the
Kearsley (2002) has said that "if this film (Lord of the Rings) achieves half of what is expected, it will be massive for New Zealand - Critically examine the impact of the film of New Zealand tourism policy.
Kearsley (2002) has said that "if this film (Lord of the Rings) achieves half of what is expected, it will be massive for New Zealand". Critically examine the impact of the film of New Zealand tourism policy. The Lord of the Rings was written by J.R.R. Tolkien in 1954 and has become one of the most well known and read books in history. Christmas 2001 saw the long awaited release of the first part of the film trilogy directed by New Zealander Peter Jackson. The films took eighteen months to make and were filmed on location in New Zealand at a cost of more than £200 million (Newsround, 2001). The book itself was a massive hit worldwide and the films look set to be just as successful. The first in the trilogy, "The Fellowship of the Ring" has won four Oscars (Syfy Portal, 2002) and five Baftas (Gibbons, 2002). This essay aims to examine whether "The Lord of the Rings" will be as much of a success for New Zealand's tourism industry as it has been for it's director, Peter Jackson and the impact that the film has already had on New Zealand's tourism policies. New Zealand is about the same size and shape as Great Britain but with a much smaller population. A population of 3.8 million makes it one of the world's least crowded countries (Tourism New Zealand, 2002). New Zealand's landscape varies dramatically from "vast mountain chains, steaming volcanoes, sweeping