The Eiffel Tower.

The Eiffel Tower Reactions and Recommendations The Eiffel tower was designed in 1889 as the tallest structure in the world at the time (985 feet) and described as a "... 300m flagpole" by its designer, Gustave Eiffel (http://www.paris.org). The Eiffel tower is one of the most recognized and visited structural attractions in Europe (http://www.tour-eiffel.fr), with over 200 million visitors since it's inception (http://www.tour-eiffel.fr). During the past three years the tower has been affected by many global events, some of which have had a good affect whilst others have been detrimental. It can definitely be said that global events over the past 3 years have been very tough for tourism. International incidents affecting tourism have included the events of September 11, a global economic downturn caused by the accounting frauds at Enron, Parmalat, WorldCom and others, the war in Afghanistan, the war in Iraq, SARS and mad cow disease. Many of these are have not directly affected the tower but have caused a slow down in the numbers of tourists and people traveling abroad, especially visitors from the US. There have also been some positive aspects which include the introduction of the Euro in 2002 which homogenized travel between European countries participating in the Euro. Whatever the affect, the towers administrators have had to react to ensure the Eiffel Tower has a

  • Word count: 1153
  • Level: University Degree
  • Subject: Business and Administrative studies
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Four different modes of transportation between Jordanstown and Belfast have been chosen.

Introduction Four different modes of transportation between Jordanstown and Belfast have been chosen. The cost, for each method, of two return journeys, each day, from Monday to Friday and one return journey at the weekend will be compared and contrasted against the other transport means. They are as follows: * Private taxi company, * Translink, Ulsterbus and Citybus services, * Translink train services, * Personal Car There are other means of travel, for example walking or cycling. But for reasons such as they are, to a certain degree, impracticable, or the expense of each trip is difficult to account, they will be excluded from this study. Each transport method will be accurately calculated for the twenty-two trips. The most economic combination of tickets on the chosen mode of transport will be selected. Each method will then be briefly analysed to conclude if the advantages weigh up to the price proposed, and if the disadvantages make it worth while the hassle. Costings Private Taxi Company (See appendix A for calculations) A choice must first be made whether to use a Belfast taxi firm or one from Jordanstown. There are many different companies to choose from in Belfast. After randomly choosing three of these, an average price of £10 per trip was calculated. Quoted prices ranged from £8 to £12. This gives a weekly charge of £220 for two return

  • Word count: 1534
  • Level: University Degree
  • Subject: Business and Administrative studies
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Attempt to discuss service operations within visitor attractions, and identify the challenges in delivering service quality to customers. We have also included a brief discussion on service operations and a definition of visitor attractions.

CONTENTS PAGE PAGE 2 TERMS OF REFERENCE PAGE 3 EXPLANATIONS OF SERVICE OPERATIONS PAGE 4 CATEGORIES OF VISITOR ATTRACTIONS PAGE 6 SPECIFIC SERVICES IN VISITOR ATTRACTIONS PAGE 7 CHALLENGES TO VISITOR ATTRACTIONS OPERATORS PAGE 12 CONCLUSION PAGE 13 REFERENCES PAGE 14 BREAKDOWN OF GROUP MEMBERS PARTICIPATION TERMS OF REFERENCE This report has been requested by Siobhan Drummond as part of our ongoing assessment in the module titled Service Operations. In it we will attempt to discuss service operations within visitor attractions, and identify the challenges in delivering service quality to customers. We have also included a brief discussion on service operations and a definition of visitor attractions. This report is to be submitted on 16 March 2004. SERVICE OPERATIONS First we will define service. According to Nevan (1999) the noun "service industry" is defined in the 1978 Pocket Oxford Dictionary as "providing services, not goods", with goods being defined as "moveable property, merchandise". It is noted that the manufacturing industry produces an actual tangible product, a product that you can purchase and physically take home with you. However, in the service industry the product purchased or provided is intangible, it cannot be seen or touched. As well as intangibility, service has three other major characteristics, heterogeneity, simultaneity, and

  • Word count: 3541
  • Level: University Degree
  • Subject: Business and Administrative studies
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Why the need for service quality?

As new destinations emerge and as customers need change, it is of ever-increasing importance to improve existing products and services and to create new ones to meet and exceed the needs of a changing marketplace and to maintain and increase market share. Service quality is therefore of an utmost importance in a destination, as customers will interact with many persons during their period of stay. However to better understand the needs of customers and to provide the type of service quality required, one must first understand the underlying concepts such as service, quality, service quality and why it is needed. Customer service is an organization's ability to supply their customers' wants and needs. The ACA Group of companies sums up what excellent customer service is beautifully. They define excellent customer service as "the ability of an organization to constantly and consistently exceed the customers' expectations." For a destination to do this, they must understand the characteristics of a service, how it differs from a product and why it is challenging to maintain a good service. The characteristics of a service are as follows: * Intangibility - This means that * services cannot be seen, tasted, felt, heard, or smelt before they are purchased. Buyers therefore look for tangible evidence that will provide information and confidence about the service. *

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  • Level: University Degree
  • Subject: Business and Administrative studies
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Describe components of travel and tourism

Describe components of travel and tourism The definition of Travel Travel is changing location using different types of transport. People can travel by * Road * Air * Sea * Rail The definition of tourism Tourism is the temporary short term movement of people to destination outside the place they normally live or work. For example young couple travel to New York visit friends. Types of tourism Tourism can be divided into three categories: Domestic tourism This is when people take holidays, short breaks and day trips in they own country e.g. couple from Manchester goes to visit Birmingham for one week. Inbound tourism This is when people enter the country from their own country of origin or another country which is not their home. e.g. students from Spain comes to London visit the city. Outbound tourism This is when people travel away from the country where they normally live. e.g. family from Newquay decide to give London a miss this year a take two weeks holiday in Italy The Components of Travel and Tourism Travel and tourism its made up of different components which work together to provide holidays and other travel products to clients. The 8 most important components are * Accommodation * Transport * Attractions * Travel agents * Tour operators * Ancillary services * Trade association and regulatory bodies * Tourism

  • Word count: 1683
  • Level: University Degree
  • Subject: Business and Administrative studies
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The planning of a programme of package holidays has to be started well in advance of brochure production. Normally a company will start planning between 12 and 18 months

Tour Operations Assignment * Research and planning the package holiday In large tour operating companies, it is staff employed in the marketing department who are responsible for researching planning and developing the different holiday products, which will be aimed at particular segments of the market. Product Managers will focus on the selection of resorts, choice of accommodation and selection of regional UK departure airports. Segments of the market for which products are developed include: * Singles * Families * Couples without children * Disabled travellers * Groups * Business travellers * Youth market * Elderly travellers Planning a programme of package holidays The planning of a programme of package holidays has to be started well in advance of brochure production. Normally a company will start planning between 12 and 18 months before the first expected departure to allow time for contracting beds and seats, production of the brochure and a marketing push. If the purchase of hotels or airlines is involved then planning may have to start as part of an overall corporate strategy two to three years before the actual holidays involved. A summer sun brochure must be ready in the late summer or early autumn of the year preceding the departures, winter sun and winter ski brochures in the preceding summer. Consequently companies have to make critical decisions

  • Word count: 4301
  • Level: University Degree
  • Subject: Business and Administrative studies
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From New York to Moscow, Bali to Tunisia, it appears few places in the world are safe from terror. The recent attacks in Kenya and Bali highlight just how vulnerable tourists are as potential targets

From New York to Moscow, Bali to Tunisia, it appears few places in the world are safe from terror. The recent attacks in Kenya and Bali highlight just how vulnerable tourists are as potential targets. Security experts have raised fears that Osama Bin Laden's al-Qaeda network is increasingly switching its focus to 'soft targets' such as holidaymakers. Experts say Bali will need a year to recover from its bombing "Nowhere in the world is really that safe," David Capitanchik, a terrorism expert at Aberdeen University, told BBC News Online. "It could happen anywhere - my biggest fear is that it would happen in London's Oxford Street in the Christmas rush." But he says some places are safer than others because of how seriously the authorities take security issues. "Where there is no security, that's where the terrorists go. And developing countries are increasingly becoming the most desirable tourist destinations. But, in such places, the authorities don't pay much attention to security." Mr Capitanchik said that South-East Asia and East Africa were particularly bad for security - despite previous attacks on embassies in Kenya and Tanzania. Security clampdown But he described Spain, with its decades of trouble with the Basque separatist group ETA, as relatively safe because the authorities take security seriously. "Egypt, too, has taken a tough line on terrorism

  • Word count: 757
  • Level: University Degree
  • Subject: Business and Administrative studies
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External influences and there effects on tourism

External influences and there effects on tourism Tourism is one of the many growing industries in the world, a lot of money is made from it and it provides many jobs. There are external factors that can effect the tourism industry and which tourism related businesses have no way of planning for. It is possible for many businesses to be aware of and be able to cope with certain external factors, for example a business specialising in summer holidays knows that in winter, because of the weather, their gross profit will fall. It is impossible however for businesses to plan for such things as political issue's e.g. terrorist attacks and environmental issues such as floods, fires, earthquakes etc. These external factors can all effect the tourism industry in many ways. It is hard to be able to prepare for such external issues " the need to balance a company's strategy and structure with changes in the external environment is obvious in any industry" (Alberto Landero Sept 1997) The political environment has had a huge impact on the tourism industry; the greatest example of this is the terrorist attack on September the 11th to the United States. This was an unexpected attack that no business would ever have been able to anticipate. " Reports indicate that the September events had a major impact on tourism world-wide" (The daily news) Tourism has been effected hugely by these

  • Word count: 1010
  • Level: University Degree
  • Subject: Business and Administrative studies
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The airline industry across the world has suffered an arduous few years, and Malaysian Airlines (MAS) has felt it worse than many.

The airline industry across the world has suffered an arduous few years, and Malaysian Airlines (MAS) has felt it worse than many. Following 9/11, the economic downturn, the Bali bombings, the war in Iraq, and finally SARS, both MAS and the Kuala Lumpur International Airport in Sepang have suffered a downturn in traffic resulting in redundancies and enforced pay cuts. During this re-examination time, the airline has been forced to consider several issues in order to rebuild its reputation and regain its footing within the industry. I. Becoming an International Player Where it is possible, one way of extending networks is to acquire the routes of other carriers. The purchasing of route authorities was the main way in which large airlines, which were previously restricted to domestic routes, were able to move into international markets. (Hanlon, pg. 94) But a large part of economies of scope can be reaped without the airline necessarily operating all services on all routes itself. Many of the marketing benefits from large network size, in advertising, customer loyalty devices, computer reservation systems, etc. can be achieved by close cooperation with other carriers serving complementary routes. Growth in such co-operation is a major feature of open-air markets. Three particular kinds are especially important in this regard: franchising blocked spacing and code sharing.

  • Word count: 2779
  • Level: University Degree
  • Subject: Business and Administrative studies
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Report on Man-Made Attractions

Module 0703 Foundation Tourism & Hospitality Assignment 2 Individual Work Report on Man-Made Attractions Name: Constantinos Surname: Stylianides Student number: 03109693 Date: 3 of November 2003 Tutor: Ms Philippa McAllister Terms of Reference: This report was produced as a requirement of module 00703 and was commissioned by the Module Leader. Contents Page . Introduction.................................................................... 2 2. Man-Made Attractions....................................................... 3 2.1 Stately Homes.......................................................... 4 2.2 Ancient Monuments................................................... 5 2.3 Activity Centres......................................................... 6 2.4 Theme Parks............................................................ 6 2.5 Catering Facilities...................................................... 7 3. Statistics........................................................................ 8 4. Current Developments 9 5. Conclusions................................................................... 0 6. Bibliography................................................................... 1 . INTRODUCTION At any moment of the day and night throughout the whole world, there are millions of people travelling by ship, airplane, coach or train, going

  • Word count: 1759
  • Level: University Degree
  • Subject: Business and Administrative studies
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