Designing an Information System for a Hotel Cafe.

by samwelmatugmailcom (student)

University Degree Mathematical and Computer Sciences

Principles of Information Systems and Data Management

Student’s Name

Institution

Course

Professor

Date

Principles of Information Systems and Data Management

Introduction

Hotel Marina Bay is one of Singapore's largest hotels. It offers guests that visit Singapore hospitality services. Hotel Marina Bay is one of Singapore's top guesthouses. In this instance, the hotel provides services pertaining to lodging and dining experiences. The hotel has other attractions including casinos, a children's outdoor pool, and banking services. The hotel offers supervised activities for children, among others, for family-related operations. The hotel is unique in its components. There is yet one issue, which affects the hotel, such as heterogeneity, perishability, and lack of proprietorship on individual components of the hospitality industry. It means that management has to be extremely vibrant as it is one of the most essential components.

The key concern of the enterprise is that global technology is expanding at a rate that adversely affects the hotel sector. The hotel was thus not smart enough for the needed technology to be introduced. The hotel is at the risk of losing its competitiveness given aspects such as rising competitiveness in the industry and the development of global aspects of information technology (Niculescu, et al 2014). The advent of the information system may enable the integration of many elements into the hospitality sector. The integration of information systems will allow the hotel to check its inventories and operations.

Personnel with the primary job of providing services are the main stakeholders involved with the hotel. Secondly, the management, which must provide management and leadership. The third category consists of investors investing in the hotel. The clients are the main stakeholder group. Finally, the small villages that are surrounding the hotel (Niculescu, et al 2014). These are the important stakeholders in the organization and they have a crucial role to play.

Primary Objective of the new Information System

The core role of the information system in the cafe business is managing by coordinating and coordinating the decision-making function in the organization, which would increase the vibrancy of the hotel. Secondly, to provide a better communication medium. Finally, all that happens in the hotel is synchronized and coordinated to ensure that everything has been accomplished.

Flowchart and Elaboration

Notably, it is evident from the flow chart above that the information system automates the procedure in which clients place their orders. To be precise, the client is just required to key in his/her email address and place an order on a range of touch screen PCs placed at different locations within the hotel. This will update the order to the system in the billing and production area if it is registered with the hotel. The bill will be updated to the MasterCard and the whole procedure will be provided to the client to check (Niculescu, et al 2014). The food may be provided without any complaints to ensure all is supplied.

Advantages that will accrue to the Hotel for Implementing the New Information System

This is a preview of the whole essay

Advantages that will accrue to the Hotel for Implementing the New Information System

The major advantage of introducing the new information system to the enterprise will be to reduce the contact between customers. In this scenario, clients will benefit from the self-service component, which is a crucial component employed in the system introduction (Niculescu, et al 2014). Secondly, in the process of charging the MasterCard, the use of the money element will also be removed. This will make the hotel more accountable and reduce embezzlement on the part of employees. Thirdly, the new system ensures that clients are treated within their time of arrival at the hotel. In other words, the hotel billing and service will become more efficient (Niemimaa & Niemimaa, 2017). The human perception that workers favor some of their clients is eliminated by ensuring that everything is in accordance with the hotel's requirements. Another important component is that the client may counter-check the costs levied by the email system. In any event, the customer in the case of the email can then demonstrate a disparity. In instances when the consumer has a feeling that unfairness has been done, this fault aspect is averted (Land, 2018). This is the case when a client is erroneously charged. Thus, the client will not blame any employee for the cost; he/she will only present the confirmation e-mail. Finally, in the process, the burdens of the employee will be decreased.

Crucial Components of Creation of the Information System

Several components are used to create the information system. Whether the system is incorporated into the hotel or any other related business enterprise, these components must be present. System hardware is the first important element. This hardware includes the computers for touchpads that the clients utilize during order placement. Other elements include a basic system consisting, among other things, of large computer parts (Southward, 2017). The second element is the software needed to automate the procedure. If the information system is developed, transparent software must support the usage of a computerized program, which will be necessary to automate the various components.

In the process of data transfer, the third important component is the telecommunications devices. In such cases, marine-bay sands may use the local area network (LAN) or computer clouding. WAN can also be utilized in this system as another key telecommunications element. In this respect also the use of the internet of things may be employed to ensure that all works (Niemimaa & Niemimaa, 2017). Database and data warehouses are the fourth components. In this case, due toto the hotel size, the hotel will need a large system (Southward, 2017). It will not be easy to synchronize and store data and hence be a system capable of supporting different operations in the hotel. Human and procedural resources should be aligned. The expert requirements become effective to help bring into line with the system and confirm that the system works properly. The application of a professional in the analysis of the set system that may be employed in the hotel in this situation is imperative. The computer specialists’ team is required in this case.

The New Information System Implementation

The process of implementation would have to include many phases to ensure that the system works according to the hotel's requirements. The initial stage is to design, create and plan the system. In this regard, the management of the Marina Bay Hotel in Singapore will need to determine the precise components of the new system. In this instance, software developers will be expected to create the key components that must be accomplished (Land, 2018). The second stage is training, testing,, and system acceptance (Waghorne, 2014). It is here that workers should be trained on how to make the new system understandable to benefit the customers. A new system also provides training for some of the clients. In this case, the hotel will have to evaluate the interoperability after the system is integrated and then allow clients to subsequently use the system.

The final stage is to implement the hotel system to align with the daily operations. In this event, the organization will have to continue to discover essential elements that make the system particularly unique and will have to address the issue and the system. The process continues to include key system adjustments that accommodate many parameters (Waghorne, 2014). Finally, continuous support implies that the system will be regularly updated to keep up with the ever-growing market demands. This means that the hotel will constantly change as the market continues to demand components such as a high level of competitiveness. The final component is the introduction of auxiliary modules that may be necessary for the process (Niemimaa & Niemimaa, 2017). This component is the active support personnel who should inform the client how the technology is operated.

System Success Evaluation

In this process, the efficiency of the information system may be assessed in accordance with specific hotel aspects. One of the essential elements to be evaluated is how the system can achieve the hotel's defined goals (He, & Da Xu, 2014). The main part of the system is that the information system must ensure it fulfills the hotel’s requirements and has to be specialized and aligned with the requirements of the hotel. In this context, the aspects that may be evaluated are how the system fulfills the accountability element and how these services are delivered on time. The manner in which the client adjusts to the system is another essential element that has to be assessed (He, & Da Xu, 2014). Notably, the system works for the benefit of the hotel if clients adopt the new system (Land, 2018). The other components to be completed in the assessment are the integration of another system with other components in the company. If the system is flexible enough, then the business will have to test the flexibility of the system, offering another component, which is the adaptability that ensures that everything is working smoothly.

The Risk Factors Involved

Many variables affecting the utility function of an organization are involved in any venture undertaken to improve the operations. The cost implication of the new system is one of these factors. In the vast majority of cases, the cost element is too big if the old systems are integrated with the established system. The second concern is that there might be a limited number of clients who are prepared to use the new system (Bernus et al 2013). It will ultimately make the project ineffective and unsustainable. The last concern is the failure of the whole system, leading to a breakdown of operations (Land, 2018). In this context, it is nearly impossible to realize any advantages if the system fails. These are the key components that risk the procedure that worries the hotel.

How to Mitigate the Risk Factors Involved

The hotel will need to perform certain things in order to manage these risks so that everything works appropriately. One of the measures to be taken is a thorough research in order to understand consumers' needs and expectations (Niemimaa & Niemimaa, 2017). The second approach is the development of a system that provides full managerial alignment to ensure that the management aspect works in tandem with the new system (Bernus et al 2013). Other components should strive to study the movements of competitors and incorporate concepts that they use in building the required system that will clearly match the system with the existing customer demands. In this respect, it is the only method to ensure that everything works with the corporate strategy.

Conclusion

One of the most significant developments to ever happen is the advent of the information system. In many successful companies, information systems have been used to enhance operations. The information system introduction is a key step in the growth and acquisition of the desired market margin of the hospitality industry. If Marina Bay Hotel can align itself with the latest technological development, it is quite feasible for them to become the premier Singapore hotel. All the Marina Bay Hotel needs to do is make sure that the system is implemented in a way that acknowledges the strategic objectives that need to be fulfilled. The system offers genuine advantages that no other component can give, and that is only suited on the occasion that the business presents the system with which it can align.

References

Bernus, P., Mertins, K., & Schmidt, G. J. (Eds.). (2013). Handbook on architectures of information systems. Springer Science & Business Media.

He, W., & Da Xu, L. (2014). Integration of distributed enterprise applications: A survey. IEEE Transactions on Industrial Informatics, 10(1), 35-42.

Land, F. (2018). The management of change: guidelines for the successful implementation of information systems. In Computer-supported Cooperative Work (pp. 273-286). Routledge.

Niemimaa, E., & Niemimaa, M. (2017). Information systems security policy implementation in practice: from best practices to situated practices. European journal of information systems, 26(1), 1-20.

Niculescu, A. I., Jiang, R., Kim, S., Yeo, K. H., D’Haro, L. F., Niswar, A., & Banchs, R. E. (2014, August). SARA: Singapore’s Automated Responsive Assistant, a multimodal dialogue system for touristic information. In International Conference on Mobile Web and Information Systems (pp. 153-164). Springer International Publishing.

Southward, J. (2017). City guide: Singapore. LSJ: Law Society of NSW Journal, (30), 58.

Waghorne, J. P. (2014). Reading Walden Pond at Marina Bay Sands in Singapore. Journal of the American Academy of Religion, lft103.