Health And Social Care A01 Unit 2 Communication

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There are many different ways in which you communicate with somone, these include, oral communication, written communicaion, computerised communication, and communication for people with special needs for example, braile, sign language and makaton.

Oral communication is communication by the word of mouth for example having a conversation with someone requires the development of skills and social coordination meaning to show an interest, being able to interest the person you are having a conversation with and having the ability to start and end conversations.

Argyle 1983 devised a model called the, “Sender and Reciever Model.” This model encodes oral messages by the sender and then decodes by the reciever:

Sender         Encodes          Message         Decodes        Reciever

Thompson 1986 argued that communication is important for two reasons such as, enabling people to share information and enabling to have relationships with people as Thompson claimed that, “relationship is the communcation.”

Oral communication helps with everyday tasks such as,

  • Problem solving
  • Greeting people
  • Asking for information
  • Providing support
  • Explaining issues and procedures
  • Exchanging ideas or Learning ideas

Oral communication is central in being able to bond and to have relationships with people, health care workers have to have highly developed social skills, as they are dealing with people every day and will need to be able to cope in a care setting as there will be a wide range of emotional needs.

Written communication is central to somone working within a care setting, as in care work there are always writen records to support any treatment or decision authrozied by the service user as these could be proven useful at a later date. The rules of governing writing are different compared to oral communication. In a health care setting accuracy and darity is exteremly important, as many people know, when having a conversation with someone then repeating to someone else some of the details change making the information no longer useful so writting the information down make the records more pernament and more accurate.

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Some example of written communication/documents are,

  • Staff rotas showing times of work and holiday.
  • Medical records, are useful if you move to a different doctors surgery, or go to hospital as it helps with the diagnosis as they have your medical history.
  • School reports showing your learning and your achievements
  • Statements recording incidents which have happened, example someone falling over in the work place has to be recorded down in the works place accident book.

When writing information down you check that the person you are interviewing or if writting in the accident book you have ...

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This essay discussed communication in care settings. The module/unit requirements were not stated and so general feedback about the essay will be given. Different methods of communication and who might use them were identified and there was some theory included as well which was good. It is worth remembering to reference fully the authors that have been referred to in the text. There was some good work about security of electronic records