This communication report will support the idea that with a little understanding of communication and knowledge of good practises of communication one can enhance and develop their interpersonal skills within the healthcare provision setting.

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Communication Report

This is a report on the skill known as Communication. Communication, though it

Shouldn’t, is often taken for granted. It is, in common with many human or cultural

phenomena, an essentially straightforward concept that in practice is very

complicated. It is a learned complex response that can only improve with practice

(Sherman, 1994).

Human beings have a terrific ability to interact and communicate with each other.

They use this ability to gather information from others about their environment.

Communication is however more than talking and listening or even reading and

writing, it is a tool for social interaction (Potter and Perry, 1995).

Broadly speaking communication can be categorised into Verbal and Non-verbal.

Verbal being characterised by language and speech and Non-verbal including things

such as eye contact, gestures, facial expressions and body language.

This communication report will support the idea that with a little understanding of

communication and knowledge of good practises of communication one can enhance

and develop their interpersonal skills within the healthcare provision setting.

A pseudonym has been applied to the patient to ensure client confidentiality- in

keeping with clause 10 the UKCC (1992) Code of Professional Conduct Booklet.

Also the consent of the patient to be a subject for my study was secured prior to

developing this study.

The Process Recording Sheet shows how significant interactions between myself, the

Nursing Student and Mr Hugh Ashcroft, the Patient. This sheet is designed to show

verbal and non-verbal communications and my reflections on the events that took

place.

My placement in a busy Acute Medical ward started at the beginning of January so I

thought it might be a good idea to introduce myself to my preceptor prior to

Christmas. This gave us both a chance to communicate to each other the what we

were expecting from each other and to settle any final practical issue (what time do I

start? what is the rota for the first week? etc.)

Moreover, it settled some of my initial nerves about my first placement. I knew I

would not be at my best on my first day if I were nervous.

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As it turned out on my first day I was still a bit nervous but I knew I had a friendly

face to look out for during the first few hours. Even after the nerves had settled a bit

my self-awareness of the way I was communicating became more heightened in this

new environment. It is important that we have some understanding our own reactions

to what other people say and do and indeed, what we ourselves say and do, and why.

This is the key to effective interpersonal ...

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