• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Describe the main physical and technological resources that are involved in the running of your selected business.

Extracts from this document...


Task1 P1 (a) An explanation on the selected organisation in terms of its ownership, structure, location, size and product/service provision. John Lewis What does John Lewis do? The John Lewis Partnership is one of the UK's top ten retail businesses with 26 John Lewis department stores and 183 Waitrose supermarkets. It retails clothes, home furniture, electrical items, sports and leisure (art and craft, cameras). John Lewis is in the partnership with Waitrose and sell food. The partnerships they have with suppliers from around the world help them to offer customers over 350,000 product lines in John Lewis, from fashion and furnishings to household goods, and around 18,000 high quality food products in Waitrose. Through their network of suppliers around the world, John Lewis aims to bring customers the best fashion, furnishings and household goods at competitive prices, from Scottish wool and Sheffield steel to Italian leather, American Maplewood and electronics from the Far East. Their buyers work with more than 4,000 suppliers in over 80 countries to find them. They own one production unit in the north of England - Herbert Parkinson, which produces John Lewis's own-brand duvets, pillows, furnishing fabrics and provides our made-to-measure curtain service. Waitrose and John Lewis head office is situated in London Victoria where they order all the stock and store it in an Essex warehouse. They deliver all the stock to the different John Lewis department stores and then after all that the stock goes into the storage room, from their employees put all of that stock onto different shelves. John Lewis ownership John Lewis is a Partnership, have the chance to become larger than partnership business organizations. All 69,000 permanent staff as the Partners who own 27 John Lewis department stores, 198 Waitrose supermarkets. They all have equal share in the business and they all the equal bonuses from the company profit. John Lewis has their own unique ownership structure: it was a structure established via two trusts. ...read more.


Inside the store continues to shine with its impressive collection of goods that range from TV's to spoons. All areas are well labeled and all the areas have their unique look and design There are both escalators and lifts available and access for the disabled is very easy. The aisles are wide enough to accommodate for large numbers of people which is a plus, some stores do not think of this in their designs and allow to much space for their products to be displayed, forgetting people actually have to get to the products in the first place. There is a caf� on the top floor of the store which provides small tasty snacks and drinks to refresh you as you ready yourself for another 3 hour walk around the rest of the store. There is adequate seating and the furniture and caf� area is well maintained. They also provide different facilities for customers and employees like disable parking, toilets, entrance, heating, elevators, fire exits etc. John Lewis tries to recycle it waste like paper and clothes. They tries to reduce the materials and try to be more environmentally friendly. Plant, machinery and equipment Equipments are essential for John Lewis to operate smoothly. They try to provide different equipments to its employees to maintain the shop for example for example MS Visio Network Equipment, this technical systems helps individuals and teams more effectively. Visio diagrams make a message more concise, help people remember main points, and transcend cultural and technical barriers. John Lewis use this system in their human resources department. John Lewis used most advanced computers to make work easy and fast for their employees. They use some CCTV as equipment to maintain shop security which is maintained by the technician every day. Security, insurance and emergency provision John Lewis follows The Health and Safety at Work Act. They have drawn up polices and provisions for should happen in event of an emergency for example they provided emergency fire exits for employees and customers, they have also trained employees and provide them with clear instruction with emergency procedures. ...read more.


This saves John Lewis a lot of money and gives them more profit. * John Lewis manage the highest levels of building security so its employees can work there safely and customers can shop their safely. It will also create a safe environment for everyone in store. This will result in more customers in store and more profit. It will also create a good image of john Lewis. * All John Lewis building and its products are managed by "greenbee" insurance company. It provides john Lewis building and its products with good protection against vandalism, fire, flood etc. John Lewis also provides insurance to its employees in case of accident or injury. This makes employee work freely with less concern and more people will try to work with John Lewis. Technological resources Technological resources are more than just equipment resources for John Lewis. At John Lewis these are owned like physical recourses, have to be managed in the same way this wills improve the company performance for example: * John Lewis needs to manage the ideas of people and their staff. This will give John Lewis right to own the ideas of people. Which they can use for their benefits. This can help join Lewis to make more profit through a new idea and no other organization can use it again. * John Lewis needs to manage to keep people who come across lots of different issues to with the job and have good experience. This will cut the cost for John Lewis to recruit new staff and train them. It will also save time for the John Lewis. Overall I think managing human, physical and technological resources department will help John Lewis to get best out staff and from customers. It will result in less staff turnover. Human resource also helps John Lewis to make good public relations and built a proper referral system which will result in that other organization can do business with john Lewis with a trust and John will have more capital and profit. http://ucsfhr.ucsf.edu/index.php/pubs/hrguidearticle/chapter-14-team-building/ http://www.dooyoo.co.uk/offline-shopping-misc/john-lewis/1107797/ http://www.businesslink.gov.uk/bdotg/action/detail?type=RESOURCES&itemId=1074461555 ?? ?? ?? ?? 1 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level People & Operations Management section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level People & Operations Management essays

  1. Marked by a teacher

    Roles and Responsibilities of Staff Members at McDonalds.

    5 star(s)

    As a crew member is always talking to customers at the counter they should have people skills and find it easy to talk to people they have never met before in a confident and polite manor. A crew member should also be understandable of any decisions that a member of

  2. Explain why human resource planning is so important to an organization.

    They can also calculate the amount of complaints taken and who worked on that day to have their individual judgment on how they can improve customers satisfaction. Goal setting is important for providing ongoing and year end feedback. By monitoring targets management can give their employees input on their performances while motivating them to achieve more.

  1. Job Roles at Sainsburys Supermarkets

    At other times, a customer may claim that there was a price marked on the shelf that differs from what the register displays. In these instances, the cashier must be able to use the in-store communications to run a price check.

  2. what is marketing and John Lewis Marketing

    A customer buys a product, and a consumer uses it. Sometimes these are one and the same, as an industrial firm can also be a customer and a consumer. For example, British Airways might buy aero planes from British Aerospace, so it is a customer.

  1. Recruitment. I am writing this report to describe how each organisation plans and conducts ...

    This is a good form of feedback for JURYS INNS as they get a good idea of what employees want and need and what applicants are looking for in a job. The questionnaires issued to applicants are designed to get a better view as to whether they are capable for the job.

  2. M1 - Assessment of how managing the human, physical and technological resources can improve ...

    Stores input vacancies and give available assessment times on the Marks and Spencer HR system, this data is then transferred to the WCN system and displayed to candidates online. Therefore, candidates that are successful they are either going to be contacted with the assessment times where they are going to be given different tasks including team work activities.

  1. Suggest, with justification, ways of improving motivation in an organisation setting. -Examples for John ...

    have had the right to request flexible working from their employer. Even if this is only a right to request, JL should consider each particular case. It is very important that they should offer much more flexibility to its employees as this supposes to make them happier (as they will spend more time with their family).

  2. I will be producing a report detailing the factors the factors that Mobile Communication ...

    It is the needs states that they must satisfy each need in turn, starting with the first which deals with the most obvious needs for survival itself. Maslow hierarchy of needs includes: Biological and physiological need- air, food, drink, shelter, warmth, sex, sleep Safety needs - protection from elements, security,

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work