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Outline electronic & non-electronic methods for communicating business information and justify.

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Introduction

Method Of Communication End users Justification Written: Letters Memorandum Fax Letters are highly used within all businesses. Letters are not difficult to produce and do not require a lot of time to produce. They are a trusted method of communication as they provide written record which can be used in a dispute. Within a business letters can be used to contact customers and can also be used to contact other members of staff or management. For example a letter would be written to the manager by an employee when they decide to resign from their position. Letters are suitable to be used within businesses as the writing style used in letters is very formal and the format of a letter is very well structured. This gives off good messages about the company and will make a good impression to the person reading the letter. If a company were contacting one of their customers regarding a payment they have not made a letter would be appropriate as it addresses the person it is written to directly and the formal language and clear structured used in the letter will give off a good impression of the company. Memorandums are used in businesses for proportionately shorter messages between members of staff. Memorandums are much less structured and less formal than letters, they can include bullet points. A memorandum can be used when notifying another member of staff on a task they need to complete Memorandums are suitable methods of communication for communicating between members of staff as they are informal and can include bullet points. ...read more.

Middle

Flow charts are suitable as they are very clear and easy to understand so therefore employees will not find it hard to read or understand. Flow Charts also help a conclusion to be made without having to talk to somebody for them to explain all the stages and outcome. As flow charts help to identify problems and potential improvements they are suitable as when the employee is carrying out the practical task they are able to know when they are doing something correctly or incorrectly. Publicity Material is suitable for businesses to use as they need to somehow gain awareness of what they have to offer. By using publicity material such as billboards and television adverts a business can let customers know what this company are selling or what service they are offering. Publicity Material is suitable as it can be delivered in different forms depending on what audience is trying to be attracted. For example a business which are selling electrical products can use Publicity Material like television adverts in order to attract attention to the products they are offering. Non-Written: Telephone Calls Video Conferencing Computers & Internet Touch Screens DVD Mobile Phones WAP (Wireless Application Protocol) Telephone calls are used for verbal discussion within businesses. They can be used when contacting both people outside of the premises and even people within the same premises. An employee within a business may use a telephone call to contact a customer in order to gain their immediate response. ...read more.

Conclusion

Mobile phones can be used within a business in communicating with staff when they are not currently at work. Staff can also use mobile phones to contact their place of work if they are running late to work. Mobile Phones are a suitable method of communication as they can be taken with people wherever they go. This means that they are always able to gain contact with whoever they need and can also be reached wherever they are. It is suitable for staff to use mobile phones when they are running late to work as they can phone into their place of work to let them know. As they will have their mobile phone with them this will be possible Portable Communication Devices (mobile phones and PDA's) have WAP which enables people to surf the internet, view their emails and use the internet in the ways it is used at an actual computer. WAP can be used by businesses as staff can email and will receive their emails even when they are not at a computer screen. Similarly to the suitability for mobile phones WAP is suitable as it has good portability and can be used in many locations. However mobile phones would not be able to gain access to the internet without WAP. WAP is suitable for use within businesses as it enables employees to access their emails wherever they are so that they do not have to wait until they are next at work or somewhere with internet access. ?? ?? ?? ?? Francesca Bademosi Unit 4: Effective People, Communication and Information P3/M2 ...read more.

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