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Suggest, with justification, ways of improving motivation in an organisation setting. -Examples for John Lewis.

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´╗┐Teacher: Gloria Diabour25/03/2013Alexandru Viziri BTEC Level 3 Business Unit 16: Human Resource Management in business D1 ? Suggest, with justification, ways of improving motivation in an organisation setting. In order to achieve this criterion I should give suggestions, based on my findings, of how the organisation could improve motivation and the type of reward systems that could be introduced, for example, the introduction of a cafeteria incentive system. I should also outline any issues that there might be of developing and introducing such systems. For this criterion I will use the same company as in previous criterions: John Lewis. JL is a chain of upmarket department stores operating throughout Great Britain. The chain is owned by the John Lewis Partnership. We already know, from previous assignment, that John Lewis is already a good company to work for as it if offering lots of benefits to its employees, such as: end of the year bonuses, paid holidays (even if it is a legal requirement), Staff discount (that is not a required by law), pension schemes, and lots of other benefits. ...read more.


Also, JL could help its employees with its children?s school fees. This is another rewarding system that has the purpose to motivate its employees even more. JL may help towards its tuition fees by paying 5% - 10% of the costs. Another important way of improving motivation of it?s employees is by offering its them free (or cheaper) Health care services. This means that if JL?s employees are ill they can claim from the organisation to have a treatment privately. However, JL does not have such a reward system yet. Health care may be also given by John Lewis in the form of discount vouchers for treatments such as massages, visits to the osteopath or beauty therapy. This type of reward system may mean that employees take less time off-sick and are more motivated due to lower stress levels. This actually may benefit the company a lot as more members of staff will be motivated to come to their jobs. Another reason why JL should choose to offer health care benefits is so that itself can take advantage of less expensive health insurance than they could get on their own as well as tax breaks for the contributions made by the business. ...read more.


Dissatisfaction with their jobs can spread, and you may find that your employees want to quit. In order to avoid staff to be dissatisfied at their posts, the JL managers should talk to unmotivated staff members as soon as they notice a change in their behavior. Because JL revenues depends of sales, but sales depends of customers, there is a big possibility that unmotivated staff will offer poor customer service. Unmotivated employees may not have the energy or patience to deal with customers. Once JL develops a bad reputation in customer service, the negative impression can be far reaching when comments are posted on online review sites. When an employee is not motivated to do the job properly, they become an expense instead of an asset. This may lead to decreased revenues. Why should they improve motivation? First of all, I would like to mention that JL should always keep an eye on the motivation level of its employees. Better work motivation will have only positive results on the company. Motivated employees will work more effectively, offering better service. By keeping its employees motivated, JL will see improved productivity. When employees are motivated, they invest time, effort and brain power into offering best services possible. ...read more.

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