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Tescos HR policys

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Introduction

Unit 2 Task 1 A) Tesco's has introduced a high commitment model which offers training and development to all employees. They have developed their culture through extending their logo ''every little helps'' to prove their commitment to employees as well as to customers. This has proved a world class model and very successful for the organisation. During the past decade Tesco's have introduced strategic HR with increased training of employees. The role of HR within the organisation has increased in importance. Their practice of training and the importance of HR will be reviewed with the current theory. This organisation was chosen, through their introduction of strategic HR policies, which has led to an increase in business. This has demonstrated they are a first class provider of training to their employees, and has given scope for the organisation to expand into new markets. Tesco's operates in a very competitive market, the consumer has a choice where to shop for their groceries. They have expanded their portfolio to include CD's, DVD's, electrical goods and clothing. Recently they have expanded into the financial services offering customers products from Credit cards to insurance. All their products are available on the internet 24 hours a day. Their slogan 'every little' helps is used to show their commitment to customers, this has been used to reduce prices and to increase the level of customer service. ...read more.

Middle

Coaching is becoming popular as a means of developing the skills of senior managers. This is important as it targets employees at the higher end of the chart. Their success will be passed on to the juniors and this will mean that better managers will mean better staff. In-house raining this is where employers run courses inside their own organisation. Courses run 'in house' will be ones where it is impractical and unrealistic to offer any other alternative an oblivious example would be the organisation induction programme. This type of training is very useful to Tesco because this means that they can easily gather all their employees and teach them new methods or make them aware of surrounding situations. This will give them advantage over rivals as it will mean that all their staff are always up-to date with the latest knowledge, skills and methods. External training sometimes it is necessary to send staff to do courses elsewhere. This type of training will make the employees more efficient as they won't be wasting valuable time on the shop floor trying to figure out what certain buttons on a machine do. Transferable skills are skills that once learnt may be applied in many different situations. The key skills of Application of Number, Communication and Information Technology are transferable. ...read more.

Conclusion

The training creates a graphical journey through the history of Tesco, its core purpose, values, business goals, financial aims, operations and marketing strategy and its commitment to customers. All employees are receiving more training than before. A human-resource-led business strategy has helped Tesco to take the lead over its rivals in the fiercely-competitive UK supermarket sector. The strategic policy (Future) started in the company's supermarkets, where its aim was to free up stores employees so they could do more and improve customer service. Future concentrates on providing a clear way of defining roles, responsibilities and activities. The system guarantees that all employees are responsible, accountable, consulted and informed. A group of 13 key management techniques is used to improve the core skills of the workforce. The techniques include root cause analysis, problem solving, plan-do-review, situational leadership and coaching for high performance. For the first time, people have been made a core element of strategy. The importance of this strand of the project has been recognised by putting a senior director in charge. Quarterly board meetings always review human resource issues. Tesco now tracks human-resource information as closely as financial results. Looking ahead, Tesco intends to continue its emphasis on increasing the skills of its workforce. The firm aims to make learning into a truly integrated part of its culture, as an important way of developing organisational flexibility and remaining one step ahead of its rivals. B) ...read more.

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