• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Thomas Capozzoli wrote, in Conflict Resolution - A Key Ingredient in Successful Teams, ".

Extracts from this document...

Introduction

Article Summary Thomas Capozzoli wrote, in Conflict Resolution - A Key Ingredient in Successful Teams, "although many people and organizations view conflict as an activity that is usually negative and should be avoided, conflict is a natural result of people working together" (Capozzoli 14). Capozzoli agrees with many other writers concerning the team concept, in which people tend to disagree from time to time. Conflict disrupts situations when the members of the group are unable to manage the situation correctly. When members of a group are unable to communicate, then the possibility of a productive outcome will drastically decline. Capozzoli attempts to educate team members with the knowledge of conflict resolution. The ability to understand the nature of a conflict, its causes, and resolution strategies will allow individuals to handle their situations in a positive manner. In its simplicity, conflict is not visible until people make it so by arguing or fighting. The ability of people to manage and resolve the conflict determines whether the conflict is destined to be destructive or constructive. ...read more.

Middle

Each member's perception and expectation of a conflicting issue may also result in negative teamwork. People, in general, do not see eye to eye and can cause friction within a group setting. Do not forget that when any kinds of resources are scarce, conflict will eventually happen within the group. Let us not focus all the blame for conflicts on an individual, without realizing that external factors can influence a group also. The availability of resources can have an effect on the team's ability to function at a productive pace. How does one reach conflict resolution and is the process useful with all conflicts? According to Capozzoli, there are six processes that "will help team members to engage in productive conflict resolution" (Capozzoli 15). First, the team needs to explore the reasons for the disagreement, which involves identifying specific factors that caused the conflict. Secondly, alternative solutions need to surface. Team members should present their solutions to the problems at hand and spend an appropriate amount of time on each response. ...read more.

Conclusion

Reality sets in when the group is too busy arguing over protocol, rather than agreeing to a compromised set of guidelines that will allow the team to complete the assigned tasks. Unfortunately, the team was unaware of any type of resolution strategies and continued bickering, which resulted in a failed project. More often than not, individuals are confined in spaces that they are unwilling to be in, such as teams. Individuals do not realize that they are there to engineer a product for future success, not taking the team concept and turning into a dictatorship. Everyone in the group has knowledge needed for the success of the team, but conflicts strain relationships, which hinder any success within the group. In the future, I am taking this knowledge conflict resolution into my working environment in order to alleviate any difficult situation within a group. It is important for an individual to realize that the team, if properly managed, can make exceptional progress towards a constructive goal. Understanding the nature of conflict, the causes, and resolutions allow teams the ability to trust in each other to reach a common goal. After all, that what educators and businesses want from their assembled teams, a creative and productive refined product. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level People & Operations Management section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level People & Operations Management essays

  1. Marked by a teacher

    Roles and Responsibilities of Staff Members at McDonalds.

    5 star(s)

    tie which means they are not as flexible to do shifts at short notice, e.g. young children or elderly family members that need assistance throughout the day). (Desired and required) Description of documents. * Job description: The job description is used in all businesses when a vacant position has come

  2. Teamwork. There are several reasons why a business may organise their staff into teams. ...

    The other role Belbin believes make up a team are a completer finisher, who has their mind set on the task and perfects to finish it. A monitor evaluator monitors other members' progress and passes judgement throughout the team. A resource investigator is extroverted and enthusiastic, explores new ideas and responds well to a challenge.

  1. The main aim of this research is to evaluate the information on the human ...

    By providing following things human resource management information is enabled: * By improving and monitoring ongoing performance of human resource management * About development policies, updated information must be provided. * Organization efficiency must be verified and demonstrated in management of human resource * Service oriented checks should be created

  2. Unit 13 Applied Business

    The Meridian Christmas Fair clients included all the stallholders. We also had to get in contact with a large number of businesses. This included a variety of businesses within the same industries, such as Body Shop and a number of other beauty companies.

  1. Human Resources

    motivating them * Authorising customer lending arrangements * Recruiting and managing employees, including evaluating the performance of the staff and appraisal. * Helping the staff to do their job to the best possible level Experience: The candidate must have a minimum of 5 years experience in banking field.

  2. Unit 2: Recruitment in the Workplace

    Experience is also required in the person specification as it could be the different to whether a candidate is employed or not. Having a high level of experience in a certain field of work will show that the candidate is well trained and has the acquired skills for the job and also shows that they will require less training e.g.

  1. Business resources

    So it is very useful that you can still see the video and documents to see what you missed and be kept informed at all times. 5. Web based information- this is the most modern way of spreading information and it is still developing faster and faster.

  2. Motivation within a workplace - examples from Asda.

    Security needs There are also concerned with physical survival. In the workplace these security needs could include physical safety, security of employment, adequate rest period and pension and sick/pregnancy schemes. Group needs This is when an individual?s need for affection and low comes in to action.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work