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unit 4: effecting communication and information

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Introduction

UNIT 4 Effective People, Communication, and Information BTEC Business Level 3, Year 1, Group 4 Mahbub Ali Mohammad Husnain ID number: 25045311 - 1 P1 Recruitment and Retention Process and Documentation WHSmith was established in 1792 by a man named Henry Walton Smith, and his wife Anna, but was established under the name H W Smith. After their deaths, the business was passed on to their two sons; Henry Edward, and William Henry Smith. The business was renamed to WHSmith as William was the older of the two and he was the more able businessman. WHSmith today, as one of the biggest retail groups in the UK, it is made up of two core businesses; high street retail, and travel retail. They have approximately 17,000 employees working in either of the 543 High Street stores or the 129 Travel stores in the UK. The manner in which a person is employed within WHSmith would obviously have to start with a job opening. This opening can be due to one of many reasons. For example: If a new store is opened or if someone has left his or her job. From there on, the steps taken would start off with WHSmith's Human Resources Department making a job specification, which consists of the job details. Here is an example of a job specification for an opening at WHSmith as an assistant manager: Job Specification Vacancy Role Title: Assistant Manager London (North/South/East/West) ...read more.

Middle

* Someone with a target driven approach - In a high position like this, it is necessary that an assistant manager knows how to tackle set targets and that they approach these targets whole-heartedly. * Someone with the ambition and potential to succeed - If an assistant manager does not wish to progress, then they will not give the job their full attention. It is better that they want to, and are able to succeed so that they can have a positive impact on the business. It is also their job to motivate the store team and it would be hard to do so if he/she wasn't motivated him/herself. The Employability skills outlined here are: * Someone with proven retail management experience - It is absolutely vital that someone who wants to work as an assistant manager, has some previous experience managing a store or people, and was good at doing so. The Communication skills outlined here are: * Someone with good communication - It is essential that, as an assistant manager, you are able to communicate well. This is due to the fact that an assistant manager is required to 'communicate' messages to both the manager, and the store team. P3 Electronic and Non-Electronic methods for communicating business information There are many different methods of communication. These can be divided into two different categories: Electronic (non-written), and Non-Electronic (written). Methods of communication that would come under Written Communication would be things like: * Letters * Memos * Reports * Fax * Invoices * Flow charts * Publicity materials * SMS (Text Message) ...read more.

Conclusion

Here is a column graph showing the information. Secondary Source Secondary information is information that I will be using. This information is already in existence, but has been gathered by other people, and not myself. I will be using information from WHSmith's annual report. This information was gathered by WHSmith, within the corporation. Here is the link as evidence of information: http://www.whsmithplc.com/grp/WHSPLC-IR-AR07.pdf I have provided information on WHSmith's Carbon Emissions for the last five years. From this we can see the increases and decreases in Carbon Emissions. Year 2002/3 2003/4 2004/5 2005/6 2006/7 Carbon Dioxide Emissions (kg) 0.9 0.76 0.82 0.79 0.71 We can see that, in the period 2002/3, their Emissions were very high. In the period 2003/4, these Emissions are reduced significantly. In the period 2004/5, these Emissions are increased, and in 2005/6 they are again decreased. In the period 2006/7, these Emissions are decreased furthermore. We can see that WHSmith have successfully reduced their Carbon Emissions. P5 Presentation of information I have been asked to present the data aquired in three different methods. Here is the Share Price information presented in a line graph: Profit �million (before tax) I will be using a column graph and a line graph to present this information. Column Graph Line Graph Carbon Dioxide Emissions I will be using a column graph and a line graph to present this information. Column Graph Line Graph I will now be using a power point presentation to present all of this information. ?? ?? ?? ?? Unit 4 1 Mahbub Ali Mohammad Husnain ...read more.

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