• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

unit 4: effecting communication and information

Extracts from this document...

Introduction

UNIT 4 Effective People, Communication, and Information BTEC Business Level 3, Year 1, Group 4 Mahbub Ali Mohammad Husnain ID number: 25045311 - 1 P1 Recruitment and Retention Process and Documentation WHSmith was established in 1792 by a man named Henry Walton Smith, and his wife Anna, but was established under the name H W Smith. After their deaths, the business was passed on to their two sons; Henry Edward, and William Henry Smith. The business was renamed to WHSmith as William was the older of the two and he was the more able businessman. WHSmith today, as one of the biggest retail groups in the UK, it is made up of two core businesses; high street retail, and travel retail. They have approximately 17,000 employees working in either of the 543 High Street stores or the 129 Travel stores in the UK. The manner in which a person is employed within WHSmith would obviously have to start with a job opening. This opening can be due to one of many reasons. For example: If a new store is opened or if someone has left his or her job. From there on, the steps taken would start off with WHSmith's Human Resources Department making a job specification, which consists of the job details. Here is an example of a job specification for an opening at WHSmith as an assistant manager: Job Specification Vacancy Role Title: Assistant Manager London (North/South/East/West) ...read more.

Middle

* Someone with a target driven approach - In a high position like this, it is necessary that an assistant manager knows how to tackle set targets and that they approach these targets whole-heartedly. * Someone with the ambition and potential to succeed - If an assistant manager does not wish to progress, then they will not give the job their full attention. It is better that they want to, and are able to succeed so that they can have a positive impact on the business. It is also their job to motivate the store team and it would be hard to do so if he/she wasn't motivated him/herself. The Employability skills outlined here are: * Someone with proven retail management experience - It is absolutely vital that someone who wants to work as an assistant manager, has some previous experience managing a store or people, and was good at doing so. The Communication skills outlined here are: * Someone with good communication - It is essential that, as an assistant manager, you are able to communicate well. This is due to the fact that an assistant manager is required to 'communicate' messages to both the manager, and the store team. P3 Electronic and Non-Electronic methods for communicating business information There are many different methods of communication. These can be divided into two different categories: Electronic (non-written), and Non-Electronic (written). Methods of communication that would come under Written Communication would be things like: * Letters * Memos * Reports * Fax * Invoices * Flow charts * Publicity materials * SMS (Text Message) ...read more.

Conclusion

Here is a column graph showing the information. Secondary Source Secondary information is information that I will be using. This information is already in existence, but has been gathered by other people, and not myself. I will be using information from WHSmith's annual report. This information was gathered by WHSmith, within the corporation. Here is the link as evidence of information: http://www.whsmithplc.com/grp/WHSPLC-IR-AR07.pdf I have provided information on WHSmith's Carbon Emissions for the last five years. From this we can see the increases and decreases in Carbon Emissions. Year 2002/3 2003/4 2004/5 2005/6 2006/7 Carbon Dioxide Emissions (kg) 0.9 0.76 0.82 0.79 0.71 We can see that, in the period 2002/3, their Emissions were very high. In the period 2003/4, these Emissions are reduced significantly. In the period 2004/5, these Emissions are increased, and in 2005/6 they are again decreased. In the period 2006/7, these Emissions are decreased furthermore. We can see that WHSmith have successfully reduced their Carbon Emissions. P5 Presentation of information I have been asked to present the data aquired in three different methods. Here is the Share Price information presented in a line graph: Profit �million (before tax) I will be using a column graph and a line graph to present this information. Column Graph Line Graph Carbon Dioxide Emissions I will be using a column graph and a line graph to present this information. Column Graph Line Graph I will now be using a power point presentation to present all of this information. ?? ?? ?? ?? Unit 4 1 Mahbub Ali Mohammad Husnain ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level People & Operations Management section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level People & Operations Management essays

  1. Marked by a teacher

    Roles and Responsibilities of Staff Members at McDonalds.

    5 star(s)

    I enjoy doing Kung Fu as it strengthens me mentally as well as physically. Interests/hobbies Erme Valley Senior Section (rangers) South Hams District Sea Scout Explorer Unit Kung fu (red and yellow belt) Flute (working at grade 5 level) Represented college for hockey and football, also I have attended the British nationals for Ultimate Frisbee.

  2. Presenting Business Information

    Tesco tightened its hold on the retail sector yesterday by taking over Dobbies, the Scottish-owned chain of garden centres. As we all know the supermarket giant Tesco offered �155 million for the chain of 20 outlets, equivalent to more than twice Dobbies' annual turnover.

  1. Unit 13 - Organising an Event

    Most people would have liked to stay longer, this was because it was good value for money in the first place and we would have got a chance to visit the EU headquarters which was open for a tour the day after we left.

  2. Recruitment. I am writing this report to describe how each organisation plans and conducts ...

    ==> Good literacy and numeric skills required as they will be dealing with accounts. ==> Excellent communication skills required as they will be dealing with the department. ==> Computer literate Relevant Experience. ==> Experience and knowledge in accounting would be essential.

  1. Outline electronic & non-electronic methods for communicating business information and justify.

    a business as if a document is required immediately by the other branch it will be received in a very short amount of time. Report Invoice Flow Chart Publicity Material A report is a formal response to a task that has been set to an employee.

  2. I will be producing a report detailing the factors the factors that Mobile Communication ...

    Mobile Communication motivate employee in making a huge difference in the business success. This can be change in the way in which they operate as a manger and leader can greatly improve their ability to get result through other and improve their ability to get result through others and improve motivation.

  1. Describe the main employability, personal and communication skills required when applying for a specific ...

    Going back to the body language as a sales assistant, you should look out for customers doing displacement activities, intention movements and self touching postures. These are all signs that the customer may need help and if you as a sales assistant working for the Cooperative can identify this then you can politely ask if they need any assistance.

  2. Unit 4 M1

    Informing future development If a business that does not stick to it environment it may fall back behind their competitors. A business will need to research on their products and see if they sell before they start to buy the product and sell them in their business.washwood heath school has

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work