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Elektronikz Inc. - a new system

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A SMALL INTRODUCTION TO THE COMPANY Elektronikz Inc. is a new company which first opened in Mumbai, India. They deal with all electronic products ranging from small appliances used at home to home theatre systems and mobile phones. They are sole distributors of world famous brands including Panasonic, Philips, Sony etc. They opened their first showroom in 1990 and were progressing very well. The UAE branch had opened on the 1st of January 2001. This was the second showroom put up and the owner Mr. K. A. Soorya had decided to try his luck in the UAE, seeing that UAE was indeed a land of great opportunities. The showroom opened with a marvellous inauguration ceremony where the company had introduced huge sales and draws in order to make itself known to the public. The company was opened at a time when computers were not so famous. Computers were expensive and slow at that time so the company was doing well on a system comprising of paper, filing and lots of human thinking and working. The reason why the first showroom was very popular was due to its extending range of products being sold. ...read more.


The branch only accepts cash as a method of payment. The firm also deals with the repairing of products which they sell. They have four trained technicians who handle repairs of all products that they sell. Since they accept the repairs of items not brought from the outlet they usually have many customers or companies who wish to correct some appliance. Thus the outlet needs to keep records of repairs done. The customers are given a form where details of name, address, complaint etc. are to be stated. This form, after being filled, is given to the retailer and he stores it in a cabinet. The product to be repaired is kept aside in a separate storeroom. At the end of each week the contents of the cabinet and the appliances to be repaired are delivered to the service centre where the technicians check and fix the appliance. Then the technician writes out a form regarding the costs and sends it along with the appliance back to the showroom. Then the customer can go on the collecting date to the showroom and then collect the appliance. PROBLEMS ENCOUNTERED WITH THIS SYSTEM This system implemented encounters quite a lot of problems as mentioned below: * There is only one method of purchase i.e. ...read more.


* Data should be kept as accurate as possible. * It should be easy to create backup files for security purposes. * It should be able to produce letters to each of the suppliers and either mail it using email or produce hardcopies to be mailed to each of the companies. * It should avoid the use of paper for storing information i.e. the computer's hard disk should contain all the information. * Items should be displayed in accordance to their item code. * Each item record should be accompanied by a small picture of the concerned item. * It should be able to display the names of items which have made sales over 50. * Items which require restocking should be displayed. * It should display items which cost less that 50 or more than AED 10,000. * It should be able to store the minimum and maximum stock levels and then judge whether restocking is necessary or not. * It must be able to display the company's profit or loss of which this branch is the cause. * It must be able to display the names of customers who have to collect their appliances after being repaired. * It must be able to display the names of customers who have left their appliances for service for more than three months. ...read more.

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