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Communication - Visit from Sue Wood

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A01 Visit from Sue Wood Sue wood who works for Age Concern uses various communication methods to enhance communication with her work colleagues and service users. Oral communication is important, as many service users who visit Age Concern need to go there to socialise so if they were not using oral communication it would make it harder for this to happen. The service users talk to each other and to the care workers to find out about upcoming events and may even want to ask simple things like what they are having for lunch. Some of the care workers at Age Concern may have to raise their voice when speaking to a service user as many of them may have hearing problems. A lot of service users use hearing aids so the age concern centre provides hearing loops to help amplify noises. This helps the care worker and service user to have a more normal conversation without having to shout and repeat things. ...read more.


This can be handy even if they have checked the notice board because older people tend to be forgetful. Even the care workers can be forgetful and may have to write themselves memos or notes so they can remember to give certain information to the service users. Computerised communication helps the service users to understand information given to them better as letters can be produced with large and bold fonts for those patients who have reading difficulties and eye sight difficulties. Care workers use the Internet for research and sometimes suppliers for new buses. Care workers at age concern sometimes produce large notices using A3 size paper this can make information clearer to understand. Service users receive newsletters from age concern to tell them about recent news and other things they would enjoy. Using the computer makes this job easier as it would take much longer to hand write and probably wouldn't exist in these circumstances! ...read more.


There is no staff trained at age concern to help special needs but age concern would accommodate for guide dogs if needed. Computer aided speech machines are good for people that have speech difficulties. It helps other patients or health professionals gain important information. Which could be about their medication/ illness. Patients spending a lot of time in hospital may use computerised information for social purposes. Patients may not get to contact their family members or friends regularly so by using the Internet they can use instant messaging or chat rooms. The use of web cam can be used alongside these ways of computerised communication too. The effectiveness of interactions can be increased by making sure all patients personel files recorded on a computers database is kept private within the data protection act. All health care settings have to make sure they do not break this law as it will be the same consequence as not keeping something confidential in any other type of communication. ...read more.

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