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Effective Communication Assignment

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Hayley Baxter Unit 1 Effective Communication For this assignment I have been asked to produce an essay explaining the importance of verbal and non-verbal communication skills whilst working in a health care setting for example: a hospital/clinic. I am going to discuss communication barriers which may affect a person communicating effectively; a communication barrier could include many different aspects including different languages, different beliefs and cultural backgrounds. This essay will identify and discuss critically the range of barriers to effective interpersonal communications, with possible steps to address them. These will look at cultural, personal and environmental issues. The role of available support services that are accessible to individuals, with the restrictions on available services will be evaluated. The effectiveness with which the skills of communication are given and received will also be evaluated. There are many barriers to communications between a vast range of people and cultures. Barriers to communications, because of cultural differences, can arise because of the lack of understanding between each culture; this could cause a clash between people. For example in some African languages there are no words for 'sorry' which could make people from other cultures think the Africans individual is rude. Cultural differences can be difficult when there is not respect between cultures. If a religion such as the Sikhs religion requires that they must wear their turbans at all times, this must be respected even if in a sterile situation. For example, a patient in hospital will wish to observe their religion even whilst having surgery. Staff supporting these individuals must be made aware of religious differences and how to treat them to show the dignity and respect that each person is entitled to. On the job, training should be given about these issues to eliminate distress and embarrassment for all to who are involved. Patients and visitors are treated with dignity and respect at all times. ...read more.


back to window. Comfort: the extent to which patients communicate can be affected by their level of comfort; this can be restricted by poor use of space, the layout of room, types of seating and furniture and even the decor Dialect and accent are features of verbal communication that may have some effect on relationships between people in health care settings. A dialect is a form of language spoken in a particular area. It usually involves the use of some words, which have a specific local meaning. An accent is a style of pronunciation that is distinctive to a local nation or social group. The same word would be used but with a different pronounce. Some people find it difficult to communicate with people who have a different accent; this is because they can't understand the change in their voice and the way it is said. People also find it difficult to understand different dialects this is the words they speak, the same word can have a different meaning. Whilst working in a health care setting it is important to act in a professional manner and use little dialect and accent as possible, this could become a communication barrier when working with patients with different accents and dialects to those we use. Before people feel comfortable with the person caring for them they already have a first impression of what they are like from the way they speak, just because of their use of accent or dialect. Listening is a feature of the communication process. It requires the individual to pay active attention to the linguistic, paralinguistic and non verbal messages of another person's communication. Effective listening is a skill that takes time to develop. Listening can be enhanced by using SOLER behaviours, minimal prompts and active attending skills. Health care workers use non-verbal communication skills to help promote effective communication. Non verbal skills include: *eyes *face *body movements *body position/posture *touch *gesture *tone of voice *muscle tension The ability to listen or read ...read more.


It helps on building relationship as it shows other that we have caring attitude. Service users have to go through different difficulties so it is necessary that the service provider shows empathy but not sympathy. Service providers have to be tough enough to deal with any of the problems. And also have patience to cope with the problem that service users have. For the relationship between the nurse and the patient to be a quality helping relationship, it needs to contain elements such as empathy, warmth and understanding and unconditional positive regard. These qualities will be portrayed through attending, listening and responding. Burnard (1991) refers to this as staying awake and to be fully present in the moment that is being lived. In Conclusion, health care workers, who are good at communication, are calm, courteous and turn up on time, speak directly to the service users, they listen and really hear and accept what patient's are saying. Good nurses explain what is happening and why they are doing what they say they are going to do, and don't over-promise. They make enough time to communicate with disabled patients and recognize the loss of dignity people experience when approaching hospital services for the first time, and respond sensitively and don't assume anything about a patient's abilities simply because of a disability or illness. They understand the importance of privacy, peace and quiet, they know that closed questions can be easier for patients with communication difficulties to answer and they check out that they've been understood, and find a mode of communication that works. They remember that young people may prefer to talk while doing something else. Health care workers with good communication build trust, empathy and warmth and work in organizations that help them to do all these things. All health care workers work with the Code of Ethics to ensure service users are respected and prevent service users from misconduct or exploitation. This includes upholding the rights of the patient and promoting their independence whilst protecting them as far as possible from danger or harm. ?? ?? ?? ?? Hayley Baxter Unit 1 ...read more.

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