Effective communication questionnaire analysis

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Section A: My performance

Item 1: I spoke clearly at a steady pace, pausing only when appropriate. How well do you agree with this statement?

100% of the audience either agreed or strongly agreed with the statement. This is a good indicator that I delivered a clear presentation, which is important as all of those factors help the audience stay focused on what I’m saying. For example if I was pausing at inappropriate times they may become disengaged or bored. A study conducted by Roberts et al. showed inappropriate pauses to reduce willingness of the other person to agree with what is being said.

Item 2: How could I have improved on my tone of voice?

The majority of the audience (66%) didn’t provide an answer. This could be due to how I wrote it, where they thought they didn’t need to give an answer, or simply they didn’t think my tone of voice needed changing. If I wanted more accurate data on this item I would re-write it to include what to do if I didn’t need to make Improvements on my tone. Of the minority (33%) that did give an answer, the modal answer related to being too serious, for example one comment was ‘less serious tone’. This is one aspect that I noted myself that I should improve upon, as using humour and smiling relaxes the audience and promotes participation.

Item 3: On a scale of 1-10, 1 being the lowest, how well did I maintain eye contact with you through ought the talk?

With eye contact you can captivate an audience and portray what words are unable to do alone. It is important because it can keep the audience interested in what I’m saying and express the emotional aspects of the speech. Overall from what the audience say I managed this. The data however does suggest that I favoured some of the members more than others, with 50% rating me at 8 with the other 50% at 6, 7 or 9. I suspect that they were sitting closer to me, which is why I gave them more eye contact.

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Section B: My explanations

Item 1: I understood the definitions of the paralinguistic skills. How well do you agree with this statement for each skill?

I needed the audience to understand the different definitions of these skills so they can understand how it applies to the client group and how to use the skills. Interestingly I thought this was one of my weaker areas as I lacked depth in the explanations, but the results suggest otherwise. 100% of them either agreed or strongly agreed with the statement for every single skill I described. This is a ...

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