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How the communication cycle is used to communicate difficult, sensitive and complex issues.

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Introduction

M1 How the communication cycle is used to communicate difficult, sensitive and complex issues. The communication cycle briefly covers each stage and all aspects that needs to be covered, however when you are communicating with a vulnerable receiver there is more to be considered. You need to think about each individual stage in more depth; what sort of setting, what tone of voice, what your body language is saying and consider proximity. If you are delivering bad news a busy setting is not appropriate, you need to arrange a quiet and confidential area where you can give them your full attention and the receiver has the opportunity to ask any questions. You need to get your tone of voice right, too low could convey the message that there is no hope, and however too high could lead them to think that you are not concerned or supportive of their situation. ...read more.

Middle

I decide to tell them in a quiet room away from distraction; this gives them the confidentiality they will need when receiving the news, it will also allow me to give them my full attention so that they can ask any question or seek advice. Message coded- I need to decide what form of communication I am going to use to tell them they are unable to conceive. I decide I should use one-to-one communication; one-to-one communication can be beneficial to the couple. It allows the couple full confidentiality and is not as intimidating as to when a group of people are listening; this can help them to express their true emotions. it also allows me the sender) the time to fully understand them, for example where they want to go from here. ...read more.

Conclusion

They begin to process the information. Message understood- they understand that they are infertile and are unable to conceive a child of their own. It is difficult for them and they begin to think of a suitable response. By having a confidential setting they now have the opportunity to ask any question about what they have been told, process what have been said, or begin to look at other options to get a child of their own. If they think of a question to ask they cycle begins again however I will become the receiver. This scenario is a more in depth example of how the communication cycle is used. This required more planning as more aspects where considered. All the needs of the couple were considered when the message was delivered which helped with the difficult of the scenario. ...read more.

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