• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Handling Air Passengers

Extracts from this document...


Handling air passengers When arranging a booking and booking a holiday there are various different options you can take to do this, such as you can use: * Airline alliances e.g. Star Alliance * Travel Agents * Airline direct selling by internet * Airline offices and ticket desks * Tour operators. Airline alliances Airline alliances are numbers of different airlines join together and have access to each others flight codes and other services. By doing this they hope to offer seamless service to the customers and provide a better choice of flights and benefits. SkyTeam is the second largest airline alliance, behind Star alliance, in partnership with 14 carriers from 4 continents. Some of these carriers include: * China Southern Airlines * Czech Airlines * Korean Air * Delta Airlines * KLM * Air France This alliance covers over 500 destinations. Customers become members and when they do so then they can earn benefits by being loyal and frequent flyers. Benefits such as: * Priority reservations wait listing * Priority airport standby * Priority boarding * Priority check-in * Preferred seating Travel agents Travel agents sell a range of different products including flights. Staff in a travel agent will usually give priority to selling their own products; Thomson travel agent will usually try and sell Thomson holidays and flights, rather than any other. ...read more.


a holiday through a tour operator because they have no access to them, the couple would have to go to a travel agent to book their holiday as it is easier for them. If a business man was frequently flying to America for meetings he would most likely be using, or his secretary would be using, the internet or phone to book the flights and over night accommodation. They would use these methods because it is easier for them to set up and it won't take as long to book especially if they have book these details before. If a customer has already booked a flight but reaches the airport late and misses it and notices that another flight is leaving the airport a little while later with another airline the customer would use an airline ticket desk inside the airport to buy another ticket, this would save him time because else he would have to find a local travel agent or find internet access or even find numbers for different travel agents and tour operators over the phone. Infrastructure of an Airport. The infrastructure of an airport is all the different types of facilities that are available to the public whilst in the airport. In an airport there a many different types of infrastructure that are essential for an airport to function properly. ...read more.


Also there is a large area devoted to moving baggage on a conveyor system underneath many large airports. The passengers do not see this part but often wonder what happens to their luggage between leaving them and ending up in the plane. Other Areas Most airports will provide children's play areas in the departure lounge and most airports provide aviation viewing areas for plane spotting enthusiasts. Even though airports are non-smoking airports dedicated smoking areas will be provided. Airport Facilities Airports hold plenty of facilities all under one roof so that a passenger can get everything they need and not miss their flight. Facilities they have are: - * Car Hire * Car Parks * Shopping * Financial Services * Executive/VIP Lounge * Airport Chapel * Restaurants and Bars * Baggage Trolleys * Left Luggage and Lost Property * Medical Facilities * Meeting Areas * Information for Tourists * Facilities for Those With Special Needs Airport and Airline Personnel There are many departments in an airport that passengers are unaware of. Although, on their journey through the airport they will come across many different members of airport personnel. These personnel work together as a team to make sure that all passengers are processed quickly and efficiently right through from check-in to boarding the plane. The different groups of personnel are: - * Ground Handling Agencies * Customs and Excise Officers * Immigration Officers * Air Cabin Crew and Flight Deck Crew Ground Handling Agencies ?? ?? ?? ?? Kelsey Starkey BTEC Travel and Tourism Mr Clarke 13SL 1 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Miscellaneous section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Miscellaneous essays

  1. Principles of the Building Control System

    and cleaning * Electrical safety Communities and Local Government is responsible for Building Regulations in particular the Planning, building and the environment Department are responsible for planning policy and building regulations in England. It is their responsibility to ensure that all developments are constructed in the right place, at the right time with all the standards met.

  2. Ownership of the T & T industry

    The biggest in the UK is Ben Nevis which is in Scotland, there are also others like Snowdon which is in Wales, The Cumbrian Mountains which are in England and there's the Mourne Mountains which are in Northern Ireland. Areas of Outstanding Natural Beauty - These are areas that the

  1. Physical preparation and fitness for the uniformed services

    Signs of heart failure are that you may experience shortness of breath, swelling in feet, ankles and legs etc and extreme tiredness. Heart arrhythmias are changes in the heartbeat. The majority of people feel dizzy, faint, out of breath or had chest pains at one point.

  2. Investigating The Use of Pectinase

    This graph shows that as the enzyme concentration increases, the rate of reaction also increases, so long as there is an excess of substrate, at constant concentration, available in order for the enzyme to continue working. This is a linear or directly proportional relationship.

  1. travel and tourism event management

    A Football tournament for all the girls or boys who play football in school, or who ever wants to join in. This would be a popular event with both boys and girls throughout the school and it would be

  2. Conditions of Service

    No matter what you are looking to do, there is always something in the army you can find to take advantage of. Retirement Age - The retirement age for an Officer is sixty, when you are entitled to your full pension. The amount varies on time served and rank attained.

  1. Surgical Instruments Left Inside Of Patients after Surgery

    in?trum?nt?, ?pong??, ?nd dr???ing count?. Thi? ?y?t?m w?? lik?ly th? fir?t "?urgic?l count." ??ch c?rd h?d ? li?t of common ?urgic?l it?m?, with column? to ?how th? pr?op?r?tiv? count. ? ??cond count w?? p?rform?d by th? op?r?ting nur?? b?for? clo?ur? of th? ?bdom?n, ?nd th?n ?noth?r count ?ft?r th?

  2. Cellphones and Car accidents

    Cell phone companies, other insurance companies and driving schools are trying to inform the drivers about the result of using a cell phone while driving.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work