Page
  1. 1
    1
  2. 2
    2
  3. 3
    3
  4. 4
    4
  5. 5
    5
  6. 6
    6
  7. 7
    7
  8. 8
    8
  9. 9
    9
  10. 10
    10
  11. 11
    11
  12. 12
    12
  13. 13
    13
  14. 14
    14
  15. 15
    15
  16. 16
    16
  17. 17
    17
  18. 18
    18
  19. 19
    19
  20. 20
    20
  21. 21
    21
  22. 22
    22
  23. 23
    23
  24. 24
    24
  25. 25
    25
  26. 26
    26
  27. 27
    27
  28. 28
    28
  29. 29
    29
  30. 30
    30
  31. 31
    31
  32. 32
    32
  33. 33
    33
  34. 34
    34
  35. 35
    35
  36. 36
    36
  37. 37
    37
  38. 38
    38
  39. 39
    39
  40. 40
    40
  41. 41
    41
  42. 42
    42
  43. 43
    43
  44. 44
    44
  45. 45
    45
  46. 46
    46
  47. 47
    47
  48. 48
    48
  49. 49
    49
  50. 50
    50
  51. 51
    51
  52. 52
    52
  53. 53
    53
  54. 54
    54
  55. 55
    55

An accurate description of the responsibilities covered by Shoppers Paradise's human resources function and an explanation of the importance of these activities to the business.

Extracts from this essay...

Introduction

PART 1 TASK 1 1.1.1 An accurate description of the responsibilities covered by Shoppers Paradise's human resources function and an explanation of the importance of these activities to the business. (E1) Shoppers Paradise's Human Resources Department Shoppers Paradise regards staff as the most important resource. The human resources function is concerned with the employees who work for Shoppers Paradise. Other resources include capital, equipment, buildings, land and materials. If the employees are keen to do their best, are well trained and committed to the aims of Shoppers Paradise, then Shoppers Paradise will be successful. This is why the employees or human resources are so important. The aim of the human resources department is to maximise the contribution of employees to Shoppers Paradise. Not only they involve recruitment and training, but induction programmes as well. High levels of motivation help to plan the careers of employees. This is to ensure that suitable people are elected for the post. Shoppers Paradise's human resources department as a whole can be clearly defined in the following statement: "The most valuable resource in any business organisation is its people, or human resources. There is a direct relationship between the quality of the workforce and business success". (Source: Moynihan, D. & Titley, B. Vocational A Level Advanced Business Second Edition. Oxford University Press. 2001) One of the main functions of the human resources department is to make sure that staff motivation is maintained. Shoppers Paradise being a well-known large superstore group means that they employ more than 30,000 people, including part-timers, which in this case has a relatively large human resources department. All of the departments in Shoppers Paradise rely on the human resources department. This is because the human resources department takes charge of all employees working for Shoppers Paradise. Shoppers Paradise's human resources department carries out many functions and responsibilities. These include the following: > To attract and retain good, high-quality staff > To train and develop all staff to enable them to reach their maximum potential

Middle

Mentoring schemes are less disruptive than off-the-job training method because employees continue to perform their everyday tasks as they learn. > Coaching - this involves regular informal meetings between a manager and an employee, which allow discussion of the employee's performance in relation to the achievement of any objectives or targets. These informal performance assessment sessions enable a manager to identify an employee's strengths and weaknesses. Managers should not use coaching solely as a means of criticising employees for their lack of progress or mistakes. Coaching sessions should be positive and employees should be encouraged to discuss any current problems with their manager. During the coaching session managers and employees should work together to identify potential solutions to any problems. Employees should be encouraged to explain the reasoning behind any solutions that they propose to use and managers should offer advice on possible implementation of the solutions. The employee and manager should work together to formulate a plan of action for the employee's future development. Coaching provides managers with a means of both assessing an employee's suitability for promotion and analysing the way an employee has coped with any additional responsibility of extra authority. In order to be effective, coaching sessions should be properly structured. The manager's counselling and coaching skills clearly affect the success of any coaching programme and managers should be encouraged to develop their skills if necessary. In order to maximise employee motivation and confidence, the manager should not simply issue instructions and make decisions on behalf of employees. Instead, the manager should fully explain any proposals they make and they should encourage employee participation. > In-House Training - this is where Shoppers Paradise has its own training department and takes place when employees are trained while they are carrying out an activity, often at their place of work called on-the-job training. It also provides employees with training and development using resources within Shoppers Paradise.

Conclusion

This is the case because there is high staff turnover for part-timers, which leads to employees not benefiting for them and they will feel unhappy with their jobs, therefore will not want training. Employees being trained in another way where Shoppers Paradise deals with it differently can also cause conflict. This will lead to not enough training being given and insufficient training given for the job. If training is given, it could become difficult by making the person feel undervalued and not coping very well with the level of work being delivered. Poor working relationships with the trainer and trainee can become a key difficulty and if there is too much demand on the employee performing well, it puts a lot of pressure on the employee. If Shoppers Paradise chooses not to train its workforce it will be faced with additional recruitment costs. This is because when new skills are required existing employees will have to be made redundant and new people employed with the right skills or experience. Untrained staff will not be as productive or as well motivated, as those who are trained. They will be unable to deal with change because their skills are specific to the present situation. There may be more accidents in the workplace if the workforce is unskilled. In addition, employees are less likely to know and work towards achieving Shoppers Paradise's aims and objectives. Managing people effectively is the single most common factor that links Shoppers Paradise. Once managers start to think of people as 'human resources', they are on a slippery slope towards hiring and firing staff as casually as they might buy or sell raw materials or shares. In Shoppers Paradise the staff feel that human resource management are 'them', not 'us'. This is because human resource managers may have been responsible for contracting work to outside suppliers, causing redundancies or they may have set up performance-related pay systems that force staff to do tasks they do not wish to do or even disapprove of. ?? ?? ?? ?? Sunir Pindoria Human Resources Coursework 1 1

The above preview is unformatted text

Found what you're looking for?

  • Start learning 29% faster today
  • Over 150,000 essays available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Over 180,000 student essays
  • Every subject and level covered
  • Thousands of essays marked by teachers

Related GCSE People in Business

  1. Importance of business mathematics in management.

    Model constructed to represent world situation might be improved. Today managers use such management science tools as inventory control models, network models and probability models to aid them in the decision making process. Management information system and the scientific method are important tools for managers and researches.

  2. "Managers should do everything they can to enhance job satisfaction of their employees? Do ...

    as by providing good communication, autonomy, participation, and mutual tryst (Argyris 1964, Likert 1961) (Organ 1977) posited that the satisfaction-performance hypothesis espoused by human relations theorists could be explained by a social exchange in which employees accorded some manner of social gift would experience satisfaction and feel an obligation to reciprocate, perhaps in the form of increased productivity.

  1. Marked by a teacher

    McGregor -Theory X and Theory Y

    5 star(s)

    to be transformed from being uncooperative, de-motivated, and unconcerned with the success of the business to become contributors, motivated to improve quality, output and ambitious for personal and company success.

  2. Building Effective Teams.

    The last rule to remember is the minute's rule. This rule recommends that the minutes should have the following three characteristics: ? Minutes are relevant to the agenda ? Minutes are based on content in the agenda ? Minutes reflect the decisions, conclusions and actions that were taken during the meeting.

  1. Cohesive team building. I am going to describe how to build cohesive teams ...

    * Storming- This is the stage whereby the assembled group starts to bring up and share ideas. At this particular stage, the team is not organised and there's no plan to taking the group forward. * Norming- This is the stage whereby the team start blending together.

  2. This coursework is about the customer service at Argos. It covers the following:Responsibility of ...

    These recommendations would also help to build a better company image for Argos and this could stand as a form of advertisement. Also these recommendations would help Argos meet it company's objective effectively. For example if the suggestion of opening more tills are adhere to it would help Argos meet

  1. Principles of personal responsibilities and working in a business environment

    This will avoid discrimination and promote a happy workplace. Employees should make sure that inappropriate labelling, stereotyping and prejudice do not influence the way an organisation operates. 6. Briefly explain the benefits of making sure equality and diversity procedures are followed in a business environment. Your answer should include one benefit for the employer, one benefit for the employee and one benefit for the overall organisation.

  2. This report is based on functions of the Human Resource department at HSBC Bank. ...

    Recruitment and selection - to ensure company objectives are met; to bring in new ideas; to appoint employees who are suitably qualified and experienced. Training and development - to allow new employees to settle quickly; to help employees develop and make additional contribution to the work of the firm.

  • Over 180,000 essays
    written by students
  • Annotated by
    experienced teachers
  • Ideas and feedback to write
    your own great essays

Marked by a teacher

This essay has been marked by one of our great teachers. You can read the full teachers notes when you download the essay.

Peer reviewed

This essay has been reviewed by one of our specialist student essay reviewing squad. Read the full review on the essay page.

Peer reviewed

This essay has been reviewed by one of our specialist student essay reviewing squad. Read the full review under the essay preview on this page.