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B-tec First Business - Unit 8 Doing Business Online

Extracts from this document...

Introduction

In this unit I will be examining different online business activities, understand what makes it feasible for a business to go online, find out the issues which affect how businesses operate online and consider the benefits of operating online. TASK 1 (P1) A) John Lewis: 1) John Lewis website sells goods and provides good service for customers. John Lewis sells in both, stores and online. You can shop or browse items online and get them delivered free. Products that John Lewis sells on-line are: * Home & Gardening items * Electrical Appliances * Technology * Sports & Leisure & Travels * Fashion * Gifts & Flowers * Toys * Baby items Also John Lewis has own credit card service called the Partnership card which has link on the main page, this link's leads to another website www.patnershipcard.co.uk which is designed for applying for the Partnership Card. The People behind this card: The Partnership card team is issued and managed by John Lewis Financial Services Limited, which is a member of the HSBC Group of Companies. The John Lewis Partnership teamed up with the HSBC Group in 2003 to create and jointly manage John Lewis Financial Services Limited, with the aim of providing a card offer that is right for John Lewis and Waitrose Customers. The combination of the John Lewis Partnership's retailing expertise and customer knowledge, combined with the HSBC group's significant card experience and technological skills enable John Lewis Financial Services to offer a compelling and attractive credit card. For more info: visit, www.parnershipcard.co.uk/html/aboutus.jsp 2) John Lewis is in the Private Sector: The John Lewis Partnership is a creative and successful way of doing business, bravely putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness. ...read more.

Middle

? A business that deliberately misleads customers could be liable under the terms of the Trades Description Act. There may be a case to answer if a customer took action based on outdated or inaccurate information. To cover these kinds of problems most websites have a disclaimer clause. However it depends upon the type of website. An example would be NHS and Tesco or Asda, NHS has to be more careful about the accuracy of the information it provides than Retail stores such as Asda or Tesco. 8) Multinational businesses with overseas customers normally have a facility to enable users to choose the website version they want, sometimes by identifying their national flag for example as at www.mcdonalds.com or www.burton.com When foreign buyers want to purchase goods, smaller organizations will not have this facility to deal with it and that causes more confusion. This is the reason why many firms would include disclaimer clause, for example at the Marks and Spencer website where orders are only accepted if the description accurately matches that on the site and company takes no responsibility for goods to be used abroad or any local laws that would affect the purchase in any way. Small firms that would want to sell to any foreign business customers have two choices. They might have enquires for their services translated or try to work through a local agent. It should be done by an expert. Online translation services such as Google's might be useful for a pen friend but not recommended for any important business documents. 9) Every computer users are dependent upon their Internet Service Provider to stay online. If the system develops a technical fault, then Internet access is lost until the fault is repaired. This can create serious problems for an online business, particularly if the website is 'down' for any length of time. The system itself may develop a fault even if there aren't any problems with an ISP. ...read more.

Conclusion

TASK 7 (D1) This allows some or all of the following functions to be performed by payment protection software program. * Credit/debit card payments can be processed - including authorisation. * The online store uses the data to draw up profiles of regular customers so that they can mail them with information on promotions of their favorite products. * Stock records can be updated as soon as a product is sold. This also allows low/high turnover stocks to be identified. Stock types which need re-ordering can also be identified. * Bar code readers can identify each product and find the price from the computer. The total spent by each customer is also calculated. Additional examples are shown from payment protection software program can help, which is in the table below: Operational Risks - The risks apply to any organisation in business it is if particular relevance to the banking/retail, where regulators are responsible for establishing safeguards to protect against systemic failure. Operational risk is defined as the risk of loss resulting from inadequate or failed internal processes or from external events. Includes legal risk, but excludes strategic risk: For example, the risk of a loss arising from a poor strategic business decision. Damage to an organisation through loss of its reputation. Although it is understood that a significant but non-catastrophic operational loss could still affect its reputation possibly leading to a further collapse of its business failure. Other example: * Internal Fraud - misappropriation of assets, tax evasion, intentional mismarking of positions, bribery. * External Fraud - theft of information, hacking damage, third-party theft and forgery. * Employment Practices and Workplace Safety - discrimination, workers compensation, employee health and safety. * Clients, Products, & Business Practice - market manipulation, antitrust, improper trade, product defects, fiduciary breaches, account churning. * Damage to Physical Assets - natural disasters, terrorism, vandalism. Execution, Delivery, & Process Management - data entry errors, accounting errors, failed mandatory reporting, negligent loss of client assets. ?? ?? ?? ?? 2 ...read more.

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