• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Designing a training programme for supervisor skills at Primark.

Extracts from this document...

Introduction

Transfer-Encoding: chunked Task 5 A244 Design a training programme that will allow you to gain the skills required to become a Supervisor Type of training and how long will the training take? (on the job or off the job) Shadowing/demonstration/coaching/external or internal course 1 hour/1/2 day/ 5 days? Provider of training and Location Sales floor/store training room/Primark head office/College/Distance course. Internal training. Who will carry out? HR manager/training manager Description of training content What will the you do /learn during the training Cost of the training Physical cost of external course/cost of paying salary to trainee whilst not doing their job role/providing cover whilst trainee is on course/travel expenses – train tickets to London if going on a head office course What will the training allow me to achieve? What skills will you have learnt? How will it assist you in being successful in your new role? Why is this skill important? Consequences Shadowing for 1 hour Sales floor watching experienced supervisor complete rota Organisation of staff rota, including breaks and lunches. Watch the supervisor complete her daily rota and then complete own rota and discuss with mentor to get feedback on how to improve it No direct costs however, Primark will still need to pay us both our £8.50 an hour salary despite the fact that both the experienced Supervisor and I will be less productive during the training. ...read more.

Middle

As I have practiced at different times, I am now very clear on how to use the supervisor function on the till . This means in peak time if a customer needs a return I can quickly use the function on the till without holding up a long queue . This means the customers will be happier as they don’t have to wait a long time and I can go do more productive things. If I was unable to do this Primark would get a reputation for poor customer service and customers would go to competitors , which would lower sales. Off the job training for 30 minutes doing Job shadowing . 30 minutes observation On the sales floor with an experienced supervisor Ensuring that the sales floor is always kept clean, the shelves are fully stocked with products and there’s no clothes on the floor. In prime time the retail sales assistant are aware how to work in the peak times including the holidays and Saturdays . There are no direct costs but I will be paid £7.57 for the hour and so will the experienced supervisor. I will not being my job during this training session meaning a loss of productivity . ...read more.

Conclusion

Me and the HR manager will not be productive for those 3 hours . The training may disrupt other members of staff and decrease productivity over the whole department. Customers may receive poor customer service as I will be unable to help them. I will be able to provide suitable training for the new retail sales assistants . I will educate employees about the effective use of technology ,ensure that Primark has the competitive edge, promote health and safety, create opportunities for career development and personal growth, helps employees comply with laws and regulations and improve productivity. This is important because this means the employees will give good customer service . If I trained the employees incorrectly they could decide to leave or they could injure themselves because I didn’t mention a health and safety rule. This would mean an employee would be harmed and Primark would have broken the health and safety act and could face fines. If the employees are trained badly they could give poor customer service which would drive the customers away to the competitors , which would lower sales. Costs Information; Information from Primark tells us that the hourly rate for a supervisor is £8.45 an hour. A return train ticket to London is £29 peak USE POWERPOINT FOR FURTHER INFORMATION ON COSTS. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Produce a case study comparing two business organisations, investigating the extent to which each ...

    their employees and customers supported by safety officers in each store and annual audits carried out by an independent specialist. Over the last year training has been focussed on store safety officers and managers. They have also been taking the opportunity to make their sale floors safer with their programme of store modernisation.

  2. This coursework is about the customer service at Argos. It covers the following:Responsibility of ...

    This Act stipulates guidelines about how personal information of both internal and external customers should be handled by organisations such as Argos. This helps to prevent fraud and scam. Also this policy is important to Argos has it helps meet its company's objective of survival.

  1. Basic Skills - the key to employability in the 21st century?

    What is Employability? There are various interpretations of the term employability. If there is some disagreement about what employability is, at least it is a bit clearer what employability is not; ie, it is not the same as employment. Employment refers to having a job, whilst employability, or being employable,

  2. Induction and training

    staff has been working there whether its just for 3 days or six months they have paid and they except answers and good service. The Marriott trains their new employees incredibly well up to a pace where it allows the employees to comprehend and well and understand the work up

  1. Identifying the key aspects of the business's training and development programme. Explaining the importance ...

    This is very common at DBF associates because every new employee receives a month or two of on the job training. > Off the job training- off the job training is usually training in a nearby college, university or private educational provider.

  2. HRM Training and development.

    The majority of the different environment at J.D Wetherspoon is not that fast changing so there is not much that employees need to be kept up-to date with. Yet it is still important to train people in an environment similar to the real thing, as it is more practical.

  1. How the organization should select, recruit, train and make the most out of the ...

    The job description should include the title HRM manager and as said before, it should also include the main HR tasks. 2.2 Person specifications Labor turnover could be reduced in low levels with a clear person specification. The job advertisement should consist of demanding HRM skills and more specifically skills

  2. customer service london zoo

    Different types of customers The leisure and tourism industry includes a very wide range of facilities, attractions and services. A lot of appeal to different types of customers as others may be aimed at specific customers. Whichever sector you decide to work in, you will probably find yourself dealing with

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work