• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Designing a training programme for supervisor skills at Primark.

Extracts from this document...

Introduction

Transfer-Encoding: chunked Task 5 A244 Design a training programme that will allow you to gain the skills required to become a Supervisor Type of training and how long will the training take? (on the job or off the job) Shadowing/demonstration/coaching/external or internal course 1 hour/1/2 day/ 5 days? Provider of training and Location Sales floor/store training room/Primark head office/College/Distance course. Internal training. Who will carry out? HR manager/training manager Description of training content What will the you do /learn during the training Cost of the training Physical cost of external course/cost of paying salary to trainee whilst not doing their job role/providing cover whilst trainee is on course/travel expenses – train tickets to London if going on a head office course What will the training allow me to achieve? What skills will you have learnt? How will it assist you in being successful in your new role? Why is this skill important? Consequences Shadowing for 1 hour Sales floor watching experienced supervisor complete rota Organisation of staff rota, including breaks and lunches. Watch the supervisor complete her daily rota and then complete own rota and discuss with mentor to get feedback on how to improve it No direct costs however, Primark will still need to pay us both our £8.50 an hour salary despite the fact that both the experienced Supervisor and I will be less productive during the training. ...read more.

Middle

As I have practiced at different times, I am now very clear on how to use the supervisor function on the till . This means in peak time if a customer needs a return I can quickly use the function on the till without holding up a long queue . This means the customers will be happier as they don’t have to wait a long time and I can go do more productive things. If I was unable to do this Primark would get a reputation for poor customer service and customers would go to competitors , which would lower sales. Off the job training for 30 minutes doing Job shadowing . 30 minutes observation On the sales floor with an experienced supervisor Ensuring that the sales floor is always kept clean, the shelves are fully stocked with products and there’s no clothes on the floor. In prime time the retail sales assistant are aware how to work in the peak times including the holidays and Saturdays . There are no direct costs but I will be paid £7.57 for the hour and so will the experienced supervisor. I will not being my job during this training session meaning a loss of productivity . ...read more.

Conclusion

Me and the HR manager will not be productive for those 3 hours . The training may disrupt other members of staff and decrease productivity over the whole department. Customers may receive poor customer service as I will be unable to help them. I will be able to provide suitable training for the new retail sales assistants . I will educate employees about the effective use of technology ,ensure that Primark has the competitive edge, promote health and safety, create opportunities for career development and personal growth, helps employees comply with laws and regulations and improve productivity. This is important because this means the employees will give good customer service . If I trained the employees incorrectly they could decide to leave or they could injure themselves because I didn’t mention a health and safety rule. This would mean an employee would be harmed and Primark would have broken the health and safety act and could face fines. If the employees are trained badly they could give poor customer service which would drive the customers away to the competitors , which would lower sales. Costs Information; Information from Primark tells us that the hourly rate for a supervisor is £8.45 an hour. A return train ticket to London is £29 peak USE POWERPOINT FOR FURTHER INFORMATION ON COSTS. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. This coursework is about the customer service at Argos. It covers the following:Responsibility of ...

    For Argos to survive it is necessary to reduce the risk of being sued or certificate threaten and try to satisfy customer needs. If personal information of customers is not kept safe they could sue Argos and this could result in great fines because of the government Act.

  2. Produce a case study comparing two business organisations, investigating the extent to which each ...

    You'll find healthy choices for breakfast, lunch and dinner, snacks for between meals and even indulgent desserts. This will increase sales, as there are a lot of people who like to watch what they eat. People would rather eat healthily and Marks & Spencer are showing that they are there to help.

  1. customer service london zoo

    The ages of customers can be broken down into: * Children - babies, toddlers, older children and teenagers. * Adults - young adults, middle-aged adults and senior citizen. Leisure and tourism staff will often deal with a group of mixed ages, such as an adult with young children or a senior citizen with grandchildren.

  2. Induction and training

    Staff must also go though the general information about the hotel for instance the managers name and the procedures of how to handle a complaint, at the Marriott they may have a certain way of handling a certain compliant because the customer would not care how long the member of

  1. Basic Skills - the key to employability in the 21st century?

    The cost of failing to deal with the problem is significant - to the individual, the economy and employers. People with poor literacy, numeracy and language skills tend to be on lower incomes or are unemployed, are more prone to ill health and at far more risk of social exclusion.

  2. Human resource's at Westminster Kingsway College

    To ensure that Westminster Kingsway College have the right number of employee they have to plan carefully. In order for them to do this, an understanding of the labour market in the area they operate is required. Before organisations make decisions about internal staffing, a range of factors needs to be considered.

  1. Customer service in Halifax

    As the newcomers start from scratch, they can use the latest equipment, techniques and systems and can select staff to fit the image they wish to create. Good customer service also gives Halifax a competitive advantage over other banks or building societies.

  2. HRM Training and development.

    in employees and in a big business the attitudes of an employee are almost as important as the skills and knowledge that the person has. This is because without a good an attitude then the employee will never work productively.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work