Health safety/cleanliness and hygiene- the Trafford Centre use practice and procedures such as CCTV cameras (322)which examining the inside and outside of the trafford centre for your safety

GCSE Business Studies

Practice and procedures

I am now going to examining the practice and procedures of 2 organisations in the 6 areas. Which are:

Health safety/cleanliness and hygiene- the Trafford Centre use practice and procedures such as CCTV cameras (322)which examining the inside and outside of the trafford centre for your safety. They also have Non-Uniform Police waking around with the Public to ensure your safety and catch out thieves. The toilets are cleaned regularly and they have Evan won an award for “the best loo”. There is a first aid room in the trafford centre and they operate a non-smoking policy in the Centre.
Staff levels/staff quality/training – all staff at the trafford Centre have an induction program, which trains them in pacific areas. They teach product Knowledge how to deal with complaint first aid and what kind of products and services they offer. Some of the staff are trained in advanced levels of first aid. They have set accident and procedures to ensure the wellbeing of customers that have be followed by the staff. All staff are requited locally and have appraisal interviews. They employ 7000 people including 160 cleaners.

Levels of service offered /reliability/constancy.- at the centre there is a wrist band id service this is where Yong children have a wrist band with there name and parents/guardians number so they can be contacted if they get lost. The Centre clearly label their opening times and closing times and they stick by them and if they are going to be closed they make sure the customer knows. if you break down in the car park you get free accident and break down service provided by the centre. Every complaint that the Centre gets they follow up no matter ...

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Levels of service offered /reliability/constancy.- at the centre there is a wrist band id service this is where Yong children have a wrist band with there name and parents/guardians number so they can be contacted if they get lost. The Centre clearly label their opening times and closing times and they stick by them and if they are going to be closed they make sure the customer knows. if you break down in the car park you get free accident and break down service provided by the centre. Every complaint that the Centre gets they follow up no matter how minor. I think they provide an excellent service.
Accessibility and availability-the Trafford Centre is well sighnposted and easy to get to as the motorways all meet. The centre is well advertised locally and at Christmas they advertise on tv. There is a metro and coach link with the centre and they also operate a shuttle bus service so Evan if you don’t drive you can still get there. The Trafford centre is very disabled friendly as they have wide door lifts and ramps. They also have 30 electric visitors for the disabled and more than 50 buggies for children.
Enjoyment of experience/value for money. - for customers to enjoy the centre they provide a lot of things such as a free car park, free entrance, food court, concerts with Celebs, fashion shows, t dances. Also they have a meet and great service this is where they tell you about the Trafford Centre.
Individual needs- at the trafford centre there is a prey room, which you can use for free. There is a play area for children and a crèche for tired parents to put their children. The food court offers a wide Varity of food such a pizza, burger, with 1600 seats and 25 restaurants chicken, pasta, salad so there is something for everyone. They provide leaflets in Braille and different languages. There is over 280 shops to suit all with 5 nationally renowned anchor stores.

The Trafford centre provide for all to help you experience and the centre be a goo one, the only thing that I think they could do better is provide more children’s shops.