• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10
  11. 11
  12. 12

Knowledge Management: Here to Stay or Management Fad

Extracts from this document...


Knowledge Management: Here to Stay or Management Fad? Introduction The American Productivity & Quality Center (APQC) defines knowledge management as "the strategies and processes of identifying, capturing and leveraging knowledge" to enhance competitiveness (Manasco 1996, p.26). Knowledge management is concerned with the exploitation and development of the knowledge assets of an organisation with a view to furthering the organisation's objectives. It is generally considered that knowledge management has been widely accepted in businesses. However, it is nowhere near as clear whether knowledge management is another transient fad or something that is here to stay. A management fad is a short-lived idea that is important and accepted for a short time, but then fades either because it is not successful or because something else replaces it. Other business ideas last and become an important part of most organisations. The opinions on the status and importance of knowledge management vary widely. Holtham (1997) dismisses knowledge management as just another transient management fad that will soon fade and be forgotten. Skyrme (1999, p.84) describes a survey that found over half of European and UK managers thought that knowledge management was a fad. Ponzi and Koenig (2002) assume that knowledge management is similar to other management fads such as quality circles, total quality management and business process reengineering. ...read more.


Relationships that are based only on business transactions are fragile. Those that are built on genuine knowledge exchanges and helpfulness are stronger and more resilient. This is yet another reason that knowledge management is relevant to the current business environment (Nonaka 1991). Overall then, it can be said that knowledge management is relevant to the modern business environment. However, like all theories, its real effectiveness lies not in its theoretical value, but in the results it achieves. In turn, this depends on how well organisations are able to utilise it. This is where the issue of knowledge management becomes complex, because as will be shown, there are many factors that make applying knowledge management strategies a complex issue. Implementing a Knowledge Management Culture One of the first major complexities associated with knowledge management is that it is not something that can be implemented only at the higher levels of the organisation. Since every employee is a source of knowledge, knowledge management must be part of the organisation overall (Dearlove 2001). One of the common problems that occurs in knowledge management implementation is that the organisation ignores the people and cultural issues (Walsham 2001, p.599). In an environment where the individual's knowledge is valued and rewarded, establishing a culture that recognizes tacit knowledge and encourages employees to share is critical. ...read more.


But when you think about it, that is an incomplete picture of the value return for something as complex as a knowledge initiative. Financial measures only tell you about past performance - they say nothing about your ability to be successful five years from now. The bigger story about focusing on knowledge is how it can improve the underlying intangibles asset base of the organisation, where you are building capacity for the future. This improves human competence, supports innovation in infrastructure and operations, and builds trusting relationships with stakeholders. However, as long as an organisation is measuring its success based on old models and traditional return on investment measures, it may be completing missing the benefits and successes it is achieving (National Electronic Library for Health 2005). Conclusion With this analysis completed, several points have been made. The first important point is that knowledge management does have important benefits and does achieve the kind of outcomes that organisations are seeking in the current business environment. The second important point is that knowledge management is not simple and easy to implement. It is complex and has significant potential for success, but it does require thorough consideration and effective implementation. Whether knowledge management becomes a fad or an effective approach will depend on whether or not organisations are willing to take the time to make the knowledge management work. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. BMW Operations Management

    In the scenario where the capacity of the organisation is in excess of the demand, this can lead to lower efficiency and a lower quality service to the customer. 3.2 Quality Management BMW believe that quality is of key importance in every stage of the manufacturing process, from product conception to customer feedback.

  2. The Paradoxical Twins Acme and Omega Electronics

    This means that the individual may feel that s/he does not have full responsibilities. The worker also would not have a clear job description, this may effect the firms' effectiveness. To back up my point of workers not having a clear job description a worker said "When I first got here I wasn't sure what I was supposed to do.

  1. What is the purpose of management theory? Explain how knowledge to understanding of management ...

    9. Scalar chain (line of authority). The unity of command can lead to excessively chains of authority which hinder communication. Hierarchic organizations regularly insisted that departments communicated with each other only through their heads. This meant that the volume of work handled by a department mushroomed as items went up and down the chain in a game of 'pass the parcel'.


    Training is designed mainly to help people do current jobs better. On-the-job and Off-the-job Training On-the-job Training is training that takes place on at the normal workplace. It often takes place when employees are trained while they are carrying out an activity.

  1. Strategies for Change Management

    What he is doing is not only collecting necessary information, but actually letting the necessary people decide what the challenges are and creating their own sense of urgency. This is an outstanding way to approach this step because it creates ownership and buy in.

  2. Exercise Initiative in a Business Environment

    The analysis of workplace injury records at PFM Removals shows that the majority of work related injuries are due to manual handling. Code of Practice According to the Occupational Health and Safety legislation, a code of practice applies for manual handling.

  1. Time Management

    Studying and TAFE contribute to my future goals, so it is important for me to attend each class and study very hard. The least productive periods would consist of socializing and driving. The majority of the activities performed were planned, but my studying tasks were all left to the last minute.

  2. Investigate about the important roles that management plays in achieving my chosen organisation aims ...

    rot inside and the finished products will be available when the consumers will demand for them. Planning and monitoring will help Tescos plc to be able to get the right raw materials in order to be able to provide quality product.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work