• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10
  11. 11
  12. 12
  13. 13
  14. 14

Moral and motivation report - Working with people in teams.

Extracts from this document...


TERMS OF REFERENCE I Amanda Robinson, Assistant Personnel Manager with James Watt Hotel, have been asked by the Personnel Manager to submit a report on the subject of Moral and Motivation within the organisation. This report is a result of problems that have been highlighted by a preliminary survey conducted by an independent body. Report to be submitted by 28 January 2003. PROCEDURE . After studying the preliminary report I spent 2 weeks researching the problem of Moral and Motivation within the hotel. My research took the form of observations and face-to-face interviews. Also researched were the personnel records of staff within the hotel. My observations gave me insight into how staff interacted with each other, management and our customers. Face- to- face interviews randomly selected from various departments within the hotel gave me great insight into more detailed problems and grievances felt by a number of staff. My reasoning for researching personnel records was to collect information on indicators of low moral such as level of absenteeism, level of grievances, incidence of complaints and the high level of staff turnover. FINDINGS The following problems have been identified from the preliminary survey conducted by an independent body. * Staff believe they are overworked. * Staff believe pay is low. * Staff believe promotion prospects are poor. * Staff believe little/no training is given. * Staff believe they are not encouraged to air grievances. * Staff perceive a "them and us" attitude between them and management. ...read more.


A bonus system could also be put in place for chambermaids providing rooms were cleaned to the highest standards and benchmark targets were met. Bonus systems for employees successfully attending and completing training courses could also be implemented. Fredrick Taylor and early century management consultant believed that the promise of higher wages would create and added incentive for workers to exceed an average level of work in some instances. TEAMWORKING, GOAL SETTING, PARTICIPATION IN DECISION MAIKING The formation of work teams throughout the hotel would also benefit motivation. It would give employees a greater degree of control over their own work. They should as a team set their goals to be achieved. By letting employees partake in the decisions of the group staff will get along with one another better and individuals within the group will have the support of the group. This should help in the problems of the same staff doing a majority of the work while other sit by and watch. JOB ENHANCEMENT As there is a separate staff room for the housekeeping staff I would recommend this room be redecorated with bright warm colours. Fredrick Herzberg's hygiene theory concluded that the working environment played an important factor in moral and motivation. The possibility of supplying kitchen porters with their overalls could be explored along with arranging Basic Food and Health courses and certificated courses such as 706/1 and 706/2 for interested members of staff. ...read more.


By seeking the view of employees and acting on their feedback, employees can benefit from a motivated workforce. Attitude surveys can also be a useful tool for assessing whether employees understand the company's strategic priorities, and for measuring the impact of any major changes it has made. COUNSELLING INTERVIEWS- These are interviews in which open-ended questions are asked to encourage the interviewee to speak at length. It helps employees to unload problems and it's believed that the employee benefits psychologically. Outside agencies should be used to give the interviews to eliminate interviewer bias. EXIT INTERVIEWS- This is given when an employee is leaving the organisation. This benefits the organisation as they receive a more honest reply as the leaving employees feels he can speak more easily. This can provide essential information on moral and motivation problems throughout the hotel. CONCLUSION Simply by making a few adjustment in our working procedures can have great impact on others. Simply by saying please and thank you can lift a person's spirits. At the end of the day the loser is the hotel, as customers just wont return. It is vital to remember that all changes must be on going and monitored to judge their effectiveness. Remember that a happy customer will tell only 3 people, whereas an unhappy customer will tell nine other people. For the continued success of this organisation we cannot ignore these problems. For clarity on any aspect of this report please do hesitate to contact myself, Amanda Robinson, Assistant Personnel Manager, ext 1888 Word Count 2549 MORAL AND MOTIVATION REPORT BY AMANDA ROBINSON - WORKING WITH PEOPLE IN TEAMS ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Produce a case study comparing two business organisations, investigating the extent to which each ...

    Tesco and it's customers according to questionnaires answered by a tiny fraction of Tesco's customer base. To actually see how well they have met their objectives, the site would need to be put into practice for at least a few months, in order to get a better idea of how the site was doing.

  2. Case Study--Mandarin Oriental Hotel

    Each senior manager's team must be organized such that the hotel's operations support departments and provide the essential customer services to maximize the time devoted to customer service delivery and staff supervision and motivation. 7. All systems, structures, and policies, both within each hotel and throughout the Group, are


    Businesses use many methods for selection such as: * Interviews- this is used by Sainsbury's * Selection tests * Indicates skills, knowledge, attitude, behaviour and personality * Tests of ability * Aptitude tests * Personality test * Group selection methods * Group discussion * Role play * Business games *

  2. This report is an attempt to investigate Hewlett Packard, a huge corporate, to gain ...

    Sales compensation was tied to performance and the bonus period was changed from once a year to every six months. Fiorina linked compensation to the improvements in customer-approval ratings. She instituted the concept of 360-dergree feedback at HP which meant that the pay of managers would be based on the results of employee surveys.

  1. What is Motivation?

    Though what actually occurred was an interesting by-product. They found that changes in working conditions, for example, to a poorer standard actually resulted in an increased production level. Mullins (1996) suggests, 'the level of production was clearly influenced by factors other than changes in physical conditions of work.'

  2. Building Effective Teams.

    STAGES OF TEAM DEVELOPMENT Team Building is a planned change intervention that focuses on the dynamics of a team's functioning. The purpose of team building is to improve the team's capacity to adapt, allow members to function at their most productive resourceful levels, and to achieve the teams goals.

  1. The background of the Kettering Park Hotel and Spa

    These values can be used in the hotels. The Shire Hotels Group also has a very small chain of command due to being an Ltd. And this allows more flexibility and more efficient feedback. Being an Ltd Shire Hotels has shares, which its workers can buy after 6 months, these

  2. Detailed GMP inspection Report OnShetland SeaFish (Hull) Ltd.

    For the same, or similar, wage, most people appear to want to work in a shop. This displays a distinct shift from employment trends from primary or secondary employment to a majority of employment in the tertiary, or services, sector.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work