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Organisational behaviour is the study of employees within an organisation and how they behave. This is so the company is able to see if the workers/employees are working at the correct standard

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Introduction

What is Organisational Behaviour? Organisational behaviour is "One of the most complex and perhaps least understood academic elements of modern general management, but since it concerns the behaviour of people within organisations it is also one of the most central... its concern with individual and group patterns of behaviour makes it an essential element in dealing with the complex behavioural issues thrown up in the modern business world." (Financial Times Mastering Management Series 2) Organisational behaviour is the study of employees within an organisation and how they behave. This is so the company is able to see if the workers/employees are working at the correct standard and if so can it be improved and if not why not. Motivation plays a large part in organisational behaviour because it is a major element in improving an organisation. A basic framework of study is: The Fundamental recommendations put forward in the article concerning the motivation of employees can be split into four areas: a) A defined path for progress in a career based on training and development. b) Keeping the employees informed to give a sense of their personal significance in contributing to the success of the company where they work. This creates a stronger sense of involvement and self importance. ...read more.

Middle

The hospitality industry is a difficult one, to maintain consistent work and retains employees is difficult. Demands on the workforce can be intense and pressurised and workers tend to follow the work even if it means temporary employment with a range of employees. There is also a lot of competition within the industry as companies vie to get the best employees. The hospitality industry must learn to treat its employees better and answer the criticisms in the report, feelings of not being appreciated, uninformed, not valued, lack of respect for immediate supervisor - poor leadership and leadership techniques. Any company that can answer these points by taking the benefit of the motivational theory and applying them will gain an advantage over their competitors. Question 2 The recommendations are very worthwhile but there are inherent problems when they are applied across the industry. The hospitality industry is very disparate with small, medium and large players in the industry. Looking at the recommendations for a career development plan this is fine within a large or medium size business but often in small companies there is no opportunity for promotion or the money to fund training programmes. It could be that by the very nature of the business e.g. ...read more.

Conclusion

The Authority-Compliance manager (9.1 rating) Profit/Production motivates. Autocratic peoples needs come second to profit. The Country Club manager - (1.9 rating) People matter most. More interested in staff satisfaction and working at a steady tempo. The middle of the road manager (5.5 rating) Manager varies between need for profit and people needs swinging between the two as the situation dictates. The team manager (9.9 rating) Manager uses the dedication of the staff to fulfil their needs high concern for people and high concern for production. The management grid allows a manager to review where he is. The 9.9 manager is what the manager aims to strive for. Most managers have their own dominant style which they tend to use most of the time but have a back-up style they can revert to if their normal style is not working. I feel that the above explains why one given management style is inappropriate for all occasions. The good manager will shrive to achieve the most productive work and profit whilst according as many of his staffs needs and desires as he can but he also has to return flexibility which may mean adopting differing styles of management to the ever changing business scenarios. Books Mullins (5th Edition) Management and organisational Behaviour. Financial times. Pitman Publishing. ?? ?? ?? ?? Francesca Lewis Organisational Behaviour Mrs Beverly Wong 1 ...read more.

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