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'Pizza Hut' case study.

Extracts from this document...

Introduction

Pizza Hut' Coursework 'Pizza Hut' was set up by the two Carney brothers Dan and Frank in 1958, Wichita, USA. They called the business 'Pizza Hut' because their first restaurant had only room for 25 people and the sign only room for nine letters. They wanted the word 'Pizza' in the name and as the building looked like a 'Hut, they named the company 'Pizza Hut'. By 1972 there were over 1000 restaurants throughout the USA, that's when the first business opened in the United Kingdom. Pepsi Co bought 'Pizza Hut' in 1977 and they joined forces with Whitbread in 1982 to run 'Pizza Hut' as partners in the UK. The restaurants became popular and by 1984 there were 50 'Pizza Huts' in the UK and within 2 years this number had doubled to 100. Tricon became partners with Whitbread in 1997 and they owned the business privately. There are now over 400 'Pizza Hut' businesses across the UK, and 12,000 World Wide. 'Pizza Hut' has one main mission statement. This is 'to become the UK's favourite brand.' To reach this, 'Pizza Hut' has some aims that they wish to achieve to become the UK's favourite brand. Before getting to their main aim they wish to set up a lot more restaurants World Wide. By opening up more restaurants they know that they have become popular because the demand for pizza has increased so they get more money from the profits to expand and for depreciation in the future. Another aim that 'Pizza Hut' has to reach their main goal is owning and exploiting the delivery opportunity. To become more popular and to expand the variety of things they sell. They first opened up as a restaurant in 1958, and now in 2003 they have delivery services that delivery your meal to your door for as well as restaurants. This not only proves that 'Pizza Hut' has survived but also became popular because they have expanded in the verity of ways they serve customers. ...read more.

Middle

This is because the property department need to know how much money they have to spend on a new restaurant including rent, decoration and training. As finance deals with all the capital that the business owns, the property department need to speak to them to see how much money they have to spend on a location before looking. Human resources are connected to finance because they need money to advertise for jobs. By advertising for recruitment, 'Pizza Hut' has more chance of finding people to fill the jobs needed for the new restaurant. The finance department also gives the human resources the money for training the new staff as well as their wages. When the Human Resources department are looking for recruitment they have to look at certain qualities depending on if the jobs are going in the eat in or home delivery restaurants. With home delivery restaurants you need staff that can drive mopeds or motorbikes so that they can delivery the pizzas to customer's quick, but with eat in restaurants you don't necessary have to drive to work in the restaurants. Finance has to communicate with human resources and marketing when owning and exploiting the delivery opportunity. This is because human resources know how many people are recruited at each delivery branch. They then tell the finance department who then know how much money can be spent on new vehicles and have an estimate on how much money is already going towards the delivery service. The marketing department can research customers to find out how long they think it should take for their pizza to be delivered to them. The finance department then have an idea on how much money should be invested into the delivery branches to reach the customers demands. Name Of Department Description Of Department The Manager The manager is responsible for the running of the business. They handle the financial side, ordering materials, customer service, training staff and the quality monitoring. ...read more.

Conclusion

The manager can hold a meeting which will benefit the whole team as everyone gets told together and you don't have to repeat anything if someone is away. In a small business the span of control is of a little amount as there aren't many people under the manager. This means that if a manager passed down a responsibility they know it will get done because the delegation can only go as far as the person with the least authority which isn't really far. Whilst in a much larger business like 'Pizza Hut', the delegation could take a long time to get done. They could keep passing down the task till it gets to the dish wash cleaner which could take some time as the span of control is of a great amount. If the manager wanted to make sure everyone in the business got a message then he/she would tell the assistance manger, whom would then pass it down. The line manager would then tell everyone that they are in charge of the message. But, if the line manager is away then the subordinates wouldn't get the message till later which can of a disadvantage if the message is important. Meetings are only held with managers, assistant managers and line managers. This is because there wouldn't be enough room for all the employees and there is a grantee that not all the staff would be in and they wouldn't be able to hear it. Therefore, the line manager tells the employees that they are in charge of and then everyone gets the message. There are number of sources that I used to complete my coursework on the company 'Pizza Hut'. I used books - GCSE Business Studies by Chambers Hall & Squires, GCSE Business Studies "The Revision Guide" and Pizza Hut Schools Information Pack. Web sites from the internet, these were www.pizzahut.co.uk, www.dti.gov.uk/cp/default.htm and www.tuc.org.uk. I also used class group research survey and a collection of marketing leaflets from my local 'Pizza Hut'. Stephanie Fletcher ...read more.

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