Planning involves setting objective and decision in the organisation, in order to achieve its goals. For example Ocean view hotel, was successful when Meg Barrows was running the hotel and now they need to make it successful again
Ocean View Hotel
Task 1:
The function of management is what manager does in the organisation and following functions are:
* Planning involves setting objective and decision in the organisation, in order to achieve its goals. For example Ocean view hotel, was successful when Meg Barrows was running the hotel and now they need to make it successful again. The planning of the hotel would be this time to set up new objectives and new decision. Other planning will include food menu, staff-meeting, rotas for staff and events happening in the hotel.
* Organising- this would be the manager setting task individuals and pairs. Organising the staff's wages. Organising meeting with staffs and suppliers. Ocean view hotel will have to make sure that dining hall is clean, well organised table with its menu book on each table. While guest are out of their rooms, that the cleaners, clean the rooms.
* Controlling- making sure all individuals fits in with plan, to establish performance objective of the hotel and to monitor staffs. For example Ocean view hotel will want to control staff performance, to see how well staffs are doing and see if some of the staff needs training and development.
* Co-ordinating- If Ocean view hotel employees co-operates to the planning and organising everything its done and then the manager will bale to co-ordinate successfully. This shows that Ocean view hotel is achieving together has a team and this when co-ordinating is made.
* Motivating- Mangers need to motivate staff to come to work. This will include promotion, fair schemes of pay, work and welfare. Training scheme, For example Ocean view hotel might think of putting one of the employees in a high position level and recommend to training course, just to improve some their skill and finally the course will be paid by the manager.
* Budgeting- a budget is future plan, forecasting how resources will be used. This will be financial resources.
* Recruitment & Selection is about selecting and keeping the best people to work for the organisation. Ocean view hotel needs to advertise a job; it must have clearly explaining, what duties and responsibility of the job will be. Recruitment and selection is important because the hotel needs to check which applicant best meet criteria. Candidates who match the description that has been required are selected and the candidate's are given interview.
* Training and developing is guiding or teaching someone to do something by providing them with a planned programme of their new job. The purpose of training is that training develops the skills and knowledge of employees to help them do their job better. Ocean view hotel gives employees the chance to have dream of a better job in the future.
Training and developing is important because they might introduce new methods of equipment or software since computers are changing. All staff will have to be trained. People are more motivated if they continue to learn and develop and staff may be interested in improving and extending their knowledge and skills so that they can undertake more varied work. When a decision is made to train an employee there a number of types of training which can be used:
* Induction training is for new employees where they gain; learn about the organisation and what types of duties that are expected from them. This training is given on the first day of work.
* Mentoring is for new employees to the business in which are they paired with a more experienced workers.
* Coaching is when you are paired with more experienced workers for example supervisor that will help you to coach, so that you learn new skills.
* Taking Responsibility- this will include health and safety at work is everyone's responsibility. ...
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* Induction training is for new employees where they gain; learn about the organisation and what types of duties that are expected from them. This training is given on the first day of work.
* Mentoring is for new employees to the business in which are they paired with a more experienced workers.
* Coaching is when you are paired with more experienced workers for example supervisor that will help you to coach, so that you learn new skills.
* Taking Responsibility- this will include health and safety at work is everyone's responsibility. However, as a manager, you can be held personally responsible for heath and safety. This will understand the health and safety at work Act 1974. As manager, we must have certain legal obligations. The gives employees right and places obligations and responsibilities in employers and employees. Though that you running the hotel as manager, should be aware of the following act:
. Employment Rights Act
2. Equal Pay Act
3. Race Relation
4. Disability Discrimination Act
5. Food Act
* Reporting- managers need to produce a lot of verbal and written report setting out what is and what should be happening in the organisation.
Style of Management
The way in which managers deal with their employees it known as their management styles. For example, some managers are strict with workers. They always expect deadlines to be met and targets to be hit. If there is a good reason why a particular task has not been completed by the deadlines, they will be willing to accept this and give the employee one more times. Although the way in which every manager will vary slightly from individual to individual. There Different types of style of Management and the following management style are:
* Autocratic managers keep of the most of the authority to themselves, they don't delegate much or share information with employees and they tell employees want to do. For example they will out instructions to the employees and would not listen to employees' decision.
* Democratic managers take view of their subordinadstes into account when making decision. For example the manager gives instruction to individuals and teams of employees ands gives responsibility to make decision ensure employees to contribute to discussion and the manager intent to listen employees.
* Consulting manager, people are welcome to contribute idea and suggestions. Employees feel involved, part of a team and feel valued. Sometimes employees may resent decision if their own suggestions were unsuccessful.
* Paternalistic manager thinks and acts and tries to do what is the best for the staff. This type of manager believes employees and need direction. This manager is interested in the security and social needs of the staff. They are interested in how workers feel and whether they are happy in their work area.
The way in which a manager deals with his or her employees can have a real impact on their motivation and how effectively they work. For example an employee that have experience and which is used to being involved in decision may dislike a manager who always tries to tell them what to do. So if you let employees in the hotel to get involved in decision making, they might become motivated. This will depend on staff, not everyone wants to get involved.
When choosing style management will might depend on the personality and the particular circumstance at the time or experience they had, as I have mentioned the style of management, most mangers are likely to be autocratic, because to make sure things gets done on the time, some manager may go for democratic. From looking at your report, your staffs know more knowledge about the hotel than you, since they have been working for a very long time. So they seem to be well trained and capable, as manager you would be probably as k for ideas and what to do next.
The suitable of management style for is consulting manager, because you would be able set goals and will encourage your employee's teamwork, communication will good. Employees been motivated and this will have low absenteeism.
Task 2
Motivating your staff- this means encouraging your staff, giving them feedback, rewarding them. They need to be given tasks as individual or as team. That will develop their skills. Without over challenging them, staffs need to clear about what is being expected from them, what authority they have and what outcomes are required. Delegations of task can be used to help staff work in new ways and develop their skills. Their motivation can be increased by being the responsible for new project, providing they are helped to learn and how to do it. Without delegation can lead to de-motivating.
As manager you need to set out a questionnaire to see the employees, what encourage them to do more and what causes them dissatisfaction at work. Looking the motivation theories, some has suggested that some people are motivated different variety of things. As been said in theory motivation. That not all staff are motivated by money
Motivational issues:
Some employees will think changes are going to affect their job and don't feel very happy about that. Make sure Ocean view hotel meets employees satisfying needs, because not most people motivates just to earn money , there are other needs that motivates employees. Employees might want to become successful and powerful on the job that there doing. Some employees want to help people and love the job that their doing.
Theory is an idea, not a fact and therefore it may not work sometimes.
FW Taylor, Elton Mayo, Maslow and Herzberg. Who all had theories to do with motivation.
* FW Taylor- believed that the only thing which motivated people was money. Which he designed piece rate ( paid people per item made) to encourage people do more work and produce more.
* Elton Mayo- looked at how changing physical factors improved people performance. He found out that it wasn't the physical condition being changed that made people work harder but instead the following: working in a team with a leader, better communication and when interest was shown in workers.
* Herzberg used a survey to investigate what people liked and disliked about their job. He put the results into tow categories: Motivators and Hygiene factors. Is shown below:
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* Maslow- created a Hierarchy of need which is drawn as a triangle. He believed it showed what people wanted from their job. He thought everyone stats at the bottom and works their way up to the top.
Source: diagram http://www.lifeworktransition.com/.../mazlow.html
* Self -actualisation- employees feel they are achieving something. Ocean View Hotel manger should help staff set and reach their own personal targets
* Esteem needs-employees would feel others value them.
* Belonging needs- employees enjoy the company of others.
* Safety needs- employees should feels and secure from harm. Ocean view Hotel manger should give the staff's job security.
* Physiological needs -employees have food, water and clothing to live with.
The main problem with Maslow's theory is that different people have different need and not everyone will fit in the same pattern.
Motivational issues can be stop by moving in new position and adjusting to the changes that will be existing employees in the hotel and those who new will start from and it wouldn't issue them.
Motivational issues:
Also that change will be something new will replace something old. That we give employees to do not do thing right as they supposed to. First they will try and then give in the end. But knowing employees weakens that would to give push so they move with their new change in organisation so they don't feel de-motivated.
Coping changes in hotel is motivational issues because the same employees will feel they don't cope with changes, they to good at it and will never be able to do this.
However, if you explain to the employee's reason change that is happening in the hotel these would be:
* We need to change to succeed.
* Change will make things better on the hotel.
* We can't continue doing things old way forever.
* We need to become more efficient.
This can very difficult for both staff and management. But it will deceased the motivational issues in the hotel.
Change will affect employees in different ways. Something will be that the motivational issues ( in Ocean view hotel) will raise is that employees that it will stressful something they have to in hotel, because they not be able to do job the right, not doing right will be for de-motivate.
Maslow researched what motivates employees in the work place. That's why he created the hierarchy of needs. For example ocean view hotel employees should have these hierarchy needs with out. They will be de-motivated. To avoid motivational issues Ocean view hotel needs to look each employees needs, because not all employees will have the same needs. As you were everyone is different.
How to manage each member of staff:
Since Ocean view hotel, departments are changing and exiting staff not happy about it. Because the first time manager to be suddenly thrown department, with really major problems which he or she is expected to sort. The manager may feel that they need little stability among all the uncertainly and holds back on necessary change. In order to manage staff the manager needs look at the following things:
Look carefully at the problem. What are the problem causing at the hotel and how can be deal with.
Get the staff ideas on what ought to happen (making sure that all have their say)
Decide what the plans in the hotel and check the decision with colleagues who will affect.
Implement the decision, because the staffs expect from manager, to mange and to produce the conditions under which they can work properly and productively. For example staff should be explained why the changes been made in the hotel. Managing staff in ocean view hotel is really important because to be succeed as manager is through staffs.
Questioning approach to discover any problems which are bothering staff. For example, since there some new changes happening within the hotel, that the staff might be not able to do some new things that is introduced or having any difficulty with changes. Willingness to seek contribution from the staff. For example the existing staff might innovative and the new staff may be able to offer suggestions through his or her won knowledge's or ideas.
Staff can become de-motivated if they controlled too much. For example they may feel unable to act without asking first, so that is one of things that you should look out when managing your staff. If you motivated staff, it will make them enthusiastic. Progress should be kept low, because staff lose track of where they are and what is going on. Staff may feel too much delegation and the manager don't do any work.
Feedback from staff- what they thought about change how they dealt with and nay additional information that they would like to discuss with the manager.
Staff meeting - this will involve sharing ideas, getting all the member point of opinions and solving problem together.
Training and developing staff- too see if the staffs need training or developing. For example in the hotel the exiting staff will need developing and new staff will need training.
Mentoring- while existing and new staff doing they job should be mentored, until they get the idea of doing thing right stuff in the right way. That should only apply some staff. Because staff fast learners.
Participation should involve, because it is achievable when giving:
Introduction-introduces new items in the hotel and new staff.
Motivation- encouraging contributions from member of the hotel.
Listening- listen to the others, by giving body language, such as eye-contact and head nodding. Question to clarify understanding. Always try to see and understand other people point of view.
