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Produce a document of customer guidelines to help maintain a safe, secure and healthy sports environment, including methods of distribution and evaluation.

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Introduction

Task 5 Produce a document of customer guidelines to help maintain a safe, secure and healthy sports environment, including methods of distribution and evaluation. Write an assessment and analysis of the effectiveness of the promotional material and make suggestions for suitable changes and amendments. Customer Guidelines 1. No food or drink in the gym If customers were happily eating food in the gym the smell could put other customers off their workouts. Especially the very people who are in the gym for that very reason "Food". The last thing someone trying to get fitter needs is to be working out next to someone eating a sausage roll. If such practices were allowed in the gym it would also bring down the overall reputation of the gym which no manager wants. Also if a customer is eating greasy food this could transfer onto the equipment which could be both unhygienic and unpleasant for other customers. This guideline is needed for hygiene purposes mainly. Food and the gym don't mix well and it is good to keep them both separate. This guideline is also in place to avoid litter around the gym, if food was allowed no doubt there would be litter which an employee would have to go around picking up. 2. No running by the poolside area If you run by a poolside you run the risk of slipping over and injuring yourself. ...read more.

Middle

2. Arrive to work on time It is important to be punctual to work as it can set a bad example to other employees around you. If one employee is consistently late and getting away with it, others start to look and think to themselves 'Well it won't hurt to be five minutes late if he/she is getting away with it'. Also if you arrive late they are not getting work done which they are being paid to do and most likely others around them are covering and doing their work for them, this is bad teamwork. 3. Staff should know fire procedures It is obvious that management need to make sure that all their employees know all the fire procedures. This will keep both the employees and customers safe. If certain employees do not know or understand all the fire procedures they themselves are at risk as well as the customers. A leisure centre would leave themselves liable for suing if It was found out that a fire drill went bad due to staff not knowing fire procedures. 4. Employees must know first aid First of as well as having qualified first aid personnel there needs to be a 1:50 ratio of first aiders to the amount of people in the building. For very much the same reasons as the fire procedures, this guideline would protect customers, the employees, as well as protect against possible suing. ...read more.

Conclusion

With a questionnaire you can get straight to the point and ask what questions you feel need to be asked. The responses are gathered in a standardised way, so questionnaires are more objective, certainly more so than just asking people their opinion via talking to them. Generally it is relatively quick to collect information using a questionnaire. However in some situations they can take a long time not only to design but also to apply and analyse. But potentially information can be collected from a large amount of people. Some other advantages to a question are:- * Questionnaires are very cost effective when compared to face-to-face interviews. Written questionnaires become even more cost effective as the number of research questions increases. * Questionnaires are easy to analyse. Data entry and tabulation for nearly all surveys can be easily done with many computer software packages. * Questionnaires are familiar to most people. Nearly everyone has had some experience completing questionnaires and they generally do not make people apprehensive. * Questionnaires reduce bias. There is uniform question presentation and no middle-man bias. The researcher's own opinions will not influence the respondent to answer questions in a certain manner. There are no verbal or visual clues to influence the respondent. * Questionnaires are less intrusive than telephone or face-to-face surveys. When a respondent receives a questionnaire in the mail, he is free to complete the questionnaire on his own time-table. Unlike other research methods, the respondent is not interrupted by the research instrument. ...read more.

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