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This report is to show Helen Marsh and Brian Taylor the problems of their business in more detail than the report give (case study). I will outline and investigate further into the following matters: Growth Performance Management

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REPORT- SOFTWEAR SYSTEMS Contents The report is broken down in 10 main sections in them the following can be viewed: 1. - EXECUTIVE SUMMERY - INTRODUCTION- AIMS OF THE REPORT - GROWTH - SWOT ANALYSIS - PEST ANALYSIS 2. - PERFORMANCE MANAGEMENT - PERFORMANCE APPRAISAL SYSTEMS AND MOTIVATION 3. - MOTIVATION 4. - REWARDS - CONCLUSION OF REWARDS 5. - EMPLOYEE TURNOVER/RETENTION 6. - TRAINING AND DEVELOPMENT 7. - COMMUNICATION 8. - OVERALL REPORT CONCLUSION AND RECOMMENDATIONS 9. - REFERENCES 10. - APPENDIX 1: MEASURING ABSENCE AND TURNOVER - APPENDIX 2 : TYPES OF COMMUNICATION NETWORKS - APPENDIX 3 : PATTERNS OF MANAGERIAL APPROACHES TO MOTIVATION REPORT TITLE: SOFTWAER SYSTEMS REPORT TO: HELEN MARSH AND BRIAN TAYLOR FROM: SUNDEEP SINGH CHAHAL DATE: NOVEMBER 2003 Executive Summery In this report I have given a lot of research into the relevant subjects. I think that the way I have looked at the possibilities will help Helen Marsh and Brian Taylor overcome some of the obstacles in their organisation in order to make there business successful. Suggestions on what you should be specifically looking at in order to make your business a success, in my view would be the try to improve employee attitudes and training for employees. I think I have covered all the points that you have given me in depth if I have not apologies on my behalf. Introduction- Aims of the Report The aim of this report is to show Helen Marsh and Brian Taylor the problems of their business in more detail than the report give (case study). I will outline and investigate further into the following matters: * Growth * Performance Management * Performance Appraisal Systems and Motivation * Motivation * Rewards * Employee Turnover/Retention * Training and Development * Communication Growth To consider the growth of Brian and Helens company, we will look need to examine into the PEST (Political, Economical, Social and Technological factors) ...read more.


account of and balancing the needs of the organisation and its objectives as well as the needs of the people expected to achieve those objectives. I think that motivation should also have been included in the SWOT analysis. I think you should also consider how you can motivate staff you could use the web site I have given above for more information. The more you motivate staff the better they will work, this will also help with the monitoring of employees. You should also consider looking at the various patterns used by managers to encourage motivation in the work place, for a good example see Appendix 3. Rewards There are a staggering amount of reward types and schemes, you just have to make sure you have the right ones chosen for your business because performance of staff is the key to the success of any organisation. One of the main rewards that I think is relevant for your business is PRP (Performance Related Pay) One of the key contributors to effective performance is a well-designed performance management process. Such a process should incorporate objective setting, the day-to-day management of performance, the review or appraisal of performance, and rewarding performance. Your employees are your most important asset, they are the people who shape and form the company's future. Rewarding staff can develop healthy in-house competition between individuals, teams or even departments. Another major factor in rewards are employment benefit packages. Reward and incentive programs are a popular part of employee benefit packages. Many employees value such offerings as flexible scheduling, tuition assistance, and child care in order to satisfy personal needs and professional development. I think that you too should consider re designing your employment package. Nowadays society, it is becoming more and more common to support these reward systems with the overall business strategy of an organisation in order to satisfy business needs and to improve shareholder value. ...read more.


I would recommend that you try to focus on the 'complete network' as this would make communications in your business better. Overall Report Conclusion and my Recommendations I think overall this is what we should be doing in order to maintain and run a successful business: * Growth- we should not be growing just yet as there are to many problems as indicated in the SWOT analysis. We should be improving on the weaknesses and consider to grow and expand in the future. * Performance Management- monitoring needs to be undertaken but only to some degree that is acceptable by you and the employees. But I think you should use some of the procedures that I have indicated in this previous section (please refer to Conclusion for Performance Management). * Performance Appraisal Systems and Motivation- Performance appraisal systems are designed to serve the company's and employee's interests. * Motivation- You have to consider Douglas McGregor Theory X and Theory Y. to offer the best motivation go through the chart that I have drawn and consider what you can do to have a successful motivated staff. Look at Appendix 3 for patterns of managerial approaches to motivation. * Rewards- if you offer better rewards and better benefit packages then Turnover/Retention will be low, and employees will work more and contribute their highest potential. * Employee Turnover/Retention- you need to make sure that you monitor employees sickness and absenteeism and make sure it dose not go over 8% Check Appendix 1. * Training and Development- if you train and develop employees better the function of your business will be better, you should try to encourage more employees to gain different skills and knowledge. You should also try to offer recognised qualifications. * Communication- look at Appendix 2 I recommend that you try to bring in the process of complete network communication. There are numerous factors that help conclude an organisation's ability and skill in maintaining the stability and organisation among its employees/members, one of these factors includes attaining an organisational communication process through effective communication skills. ...read more.

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